Royal Mail: Universal Service Obligation Debate
Full Debate: Read Full DebateDepartment: Department for Business and Trade
Aphra Brandreth
Main Page: Aphra Brandreth (Conservative - Chester South and Eddisbury)Department Debates - View all Aphra Brandreth's debates with the Department for Business and Trade
Royal Mail: Universal Service Obligation
Aphra Brandreth Excerpts(1 day, 9 hours ago)
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Aphra Brandreth (Chester South and Eddisbury) (Con)
Like other hon. Members, I have had many constituents get in touch about poor mail service. One constituent in Kelsall reached out to Royal Mail after experiencing deliveries once per week at best, only to receive a reply stating that service levels in our area are good. The same constituent later received a hospital appointment letter after the appointment, which is certainly not good. Does the Minister share my concern that Royal Mail appears to be dismissing legitimate complaints, while failing to meet its universal service obligation, and what more can be done to hold Royal Mail to account?
Blair McDougall
The hon. Lady has previously pressed me on another aspect of postal services—the availability of post offices in her constituency—and she continues to campaign for her constituents. I share the frustration felt whenever a Member of Parliament who raises a concern is told that everything is fine and not to worry about it. It is precisely because I share this concern that I am having the meeting with Ofcom later today.