Oral Answers to Questions

Anthony Mangnall Excerpts

Monday 9th March 2020 Commons Chamber

[Justin Tomlinson]

I thank the hon. Member for raising this issue. My hon. Friend the Member for Colchester (Will Quince), who is the Minister with responsibility for welfare delivery, and I regularly meet and work with Macmillan, which is a brilliant organisation. I am disappointed to hear that it feels it is proving too difficult for some claimants to access a home visit. We will take up that matter and look into it.

[Anthony Mangnall (Totnes) (Con)]

I recently met jobcentre and citizens advice bureau employees who expressed their grave concern about personal independence payment assessors. Can the Minister give me an assurance that the scheme’s assessors are of the highest calibre and able to judge each case on a proper basis?

[Justin Tomlinson]

We strive for 100% accuracy with high quality, objective, fair and accurate assessments. All our assessors are health professionals and experts in understanding the effects of a health condition on an individual’s daily life. They are occupational therapists, level one nurses, physiotherapists, paramedics or doctors with at least two years’ experience. We continue to monitor performance, share best practice, and work with claimants, stakeholders and charities to improve training and guidance.