Oral Answers to Questions

Anneliese Midgley Excerpts

Thursday 21st November 2024 Commons Chamber

[Louise Haigh]

This Budget delivered £1 billion funding for local bus services and transformational capital investment in infrastructure projects, such as the trans-Pennine route upgrade, the A57 and, of course, East West Rail. This Government are committed to investing, investing, investing in transport, transport, transport.

[Anneliese Midgley (Knowsley) (Lab)]

7. What steps she is taking to simplify railway ticketing.

[The Secretary of State for Transport (Louise Haigh)]

This Government are committed to reviewing the over-complicated fares system to simplify it. We only have to look on social media any day of the week to see examples of people being confused and wrongly prosecuted because of the confusing nature of the rail system. My officials are exploring how ticketing innovations such as digital pay-as–you-go and digital season tickets can be rolled out more widely as quickly as possible.

[Anneliese Midgley]

I associate myself with the tributes paid to John Prescott. Radio Merseyside has featured many stories about passengers who were fined because they bought train tickets in good faith, only to find out that they were the wrong ones. Some of my Knowsley constituents find themselves being fined or denied travel by Merseytravel for buying tickets legitimately online. What steps is the Secretary of State taking to work with our mayor, Steve Rotherham, and with Merseyrail and other operators, to ensure that passengers are not unfairly penalised, and to create a clear and fair ticketing system that is easy for everyone to use?

[Louise Haigh]

We are working with the mayors as we look to establish Great British Railways. I have asked the Office of Rail and Road to conduct an independent review of rail operators’ revenue protection practices. That launches today and will involve devolved operators, where appropriate. Addressing fare evasion is a priority, but we must always treat passengers fairly and appropriately.