Public Interest Disclosure (Protection) Bill

Anne McLaughlin Excerpts

2nd reading & 2nd reading: House of Commons
Friday 25th September 2020 Commons Chamber

[Anne McLaughlin (Glasgow North East) (SNP)]

Earlier this year, I was contacted by numerous constituents who work for call centres in Glasgow. I am going to name the one I got the most complaints about, mainly because its responses were the most disappointing to say the least: Sky.

My constituents were forced to go to work in the busy call centre to upsell broadband and TV packages. That is not what Sky said they were doing, but it is what they told me they were doing. Sky also claimed that they could not work from home, when many of their colleagues in similar jobs were working from home. Sky told me that everybody was seated 2 metres apart and that all safety measures were in place, but the photographic evidence told a different story. That was at a time when the Scottish Government were telling employers that employees should work from home where they could. The UK Government were doing something slightly different, and Sky’s last line of defence was that the UK Government trumped the Scottish Government, which, as hon. Members can imagine, did not please me at all. Nor did it please the Scottish Government Ministers who had written to Sky.

The employees were terrified of what might happen to them. They pleaded with me to keep their names out of it and I was happy—indeed obliged—to do that. They should not be so afraid to report what is, after all, a health and safety concern. Eventually, I had to go and look for myself because the fear among them was so great that they stopped telling me. I live five minutes from that call centre and on my daily walk one morning, I took that route and saw exactly what they meant: dozens of people arriving at the same time, no social distancing being imposed or even encouraged. That is why I am confident that I am doing nothing wrong in naming Sky today, but of course, I have parliamentary privilege. Those workers do not and they do not have the right level of legal protection, as we have heard. There is nothing to stop them being bullied, missing out on promotion or worse still, losing their jobs. If the Bill passed, thanks to my hon. Friend the Member for Central Ayrshire (Dr Whitford), they would have that protection.