Performance of Royal Mail

Anna Sabine Excerpts

Monday 26th October 2026 Commons Chamber

[Chris Bloore]

Yes. We are not going there; they should be coming here.

I understand that the world has changed. Letter volumes have fallen from around 20 billion at their peak to 5.6 billion, while Royal Mail must serve 4 million more addresses. The economics of the universal service do not shrink with the volumes. A postie still walks the same streets for 10 letters as they do for one. Around 1,000 delivery offices are changing how they operate in a compressed period. The answer cannot be another round of job cuts, which put more pressure on the very service we want improved. Other European countries subsidise their postal services. We must be prepared to have an open debate about whether further Government support is needed to protect the universal service and whether a new operational model is required

[Anna Sabine (Frome and East Somerset) (LD)]

The hon. Gentleman is being kind in giving way. Does he recognise that the point about subsidies is really important in constituencies like Frome and East Somerset? We have fantastic, hard-working and very overstretched posties who are each trying to cover a large area. We also have people who may not have access to broadband, and who rely even more on the post that they are not getting.

[Chris Bloore]

I agree. That is incredibly frustrating and impacts so many different areas.

I am going to make some progress and finish. Recognising the need for change does not mean accepting the unacceptable. Before I turn to what must change, let me deal with the tired old narrative that we must pick a side between consumers and workers—the customer who wants their post and the postie who wants decent pay. That is a false choice, and the evidence contradicts it. Citizens Advice, the statutory champion of postal consumers, and the Communication Workers Union, the voice of postal workers, have reached almost the same conclusions from opposite ends. Both want a regulator that protects the universal service, the same rules for competitors and an end to bogus self-employment. A fairly paid, properly employed postie is how a customer gets their letter.