Royal Mail: Performance
Debate between Anna Dixon and Bradley Thomas(1 week, 4 days ago)
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Bradley Thomas (Bromsgrove) (Con)
It is a pleasure to serve under your chairmanship, Ms Lewell. I thank the hon. Member for Lagan Valley (Sorcha Eastwood) for securing this important debate. She is clearly delivering for her constituents in a way that Royal Mail is not.
Royal Mail is clearly failing in its universal service obligation, and it is clear from comments across the House that there is universality in those failings. From my own casework, I came into this debate well aware of the widespread failures affecting our postal services and knowing that action is long overdue. After hearing the compelling story shared by Members from across the House, I believe it is undeniable that we cannot wait any longer, and that answers are well overdue.
It is only 65 days until Christmas. It is not quite time to put the tree up, but for service providers and logistics teams, it is right around the corner, and mailbags will surge. We all know that Christmas is one of the most demanding times of the year for the postal services, especially for our hard-working postmen and women. I too want to express my thanks to them. I do not think any of us are frustrated with our hard-working posties. There are failings with management. As my right hon. Friend the Member for Skipton and Ripon (Sir Julian Smith) pointed out, all year round, posties are a lifeline for some of the most vulnerable members of our society, and sometimes they are the only person they will see or have social contact with.
Anna Dixon
In rural areas, posties are often already doing extremely long routes. Does the shadow Minister recognise that the new delivery model is breaking up some of the continuity that postal workers have with their communities and making some rural rounds less manageable for them?
Bradley Thomas
The hon. Member is correct. The current model is not working as it should, which is having social implications and, clearly, adversely affecting the service even further. It is crucial that that is addressed.
As we get close to the Christmas period, the busiest time of the year—as shoppers complete their final online orders and families send gifts and cards to loved ones, friends and family—the country needs confidence that postal services will deliver. If they can deliver, that is one worry ticked off the list at a busy time of year, but in recent years, many of us and our constituents have found that there is a certain elusiveness to the post all year round. My constituents have the recurring experience of receiving no post for two weeks, followed by a large bundle of outdated letters, with hospital appointments missed—we have heard many stories on that theme today—DVLA reminders overdue, credit cards reported lost in the mail, and even legal issues rumbling on because court summons and other documents are not received in time.