Water Industry

Angus Brendan MacNeil Excerpts

Tuesday 5th November 2013 Commons Chamber

[Frank Dobson]

In 1995, 826 million gallons of water per day were leaking out of the water companies’ pipes. According to my calculations, that is 3,755 million litres per day. The companies now proudly proclaim that they are dealing with the leaks. They have got the figure down to the apparently minuscule 2,910 million litres per day. Once they had to admit they were getting it wrong, we could see that it was a farcical record. Frankly, they simply deserve—I do not know; perhaps total abuse is the word—for their failure, and so does the system that regulates them, and the Ministers and civil servants who are also involved.

During the recent period water companies have increased charges; under the Labour Government charges went down at first then gradually crept up again. One thing that has not gone down, of course, is the huge dividends that the water companies have been paying. Since privatisation, they have paid out £37 billion in dividends. As the hon. Member for Dover (Charlie Elphicke) pointed out, that is 21% of gross value added compared with comparable parts of the private non-financial sector, which come in at about 11% of gross value added.

Look at the figures for individual water companies: Severn Trent Water has paid £6.2 billion in dividends; Thames Water has paid out £6.3 billion; United Utilities in the north-west paid out £7.3 billion; and Anglian Water has paid out £6 billion. Then there is tax avoidance and, as the hon. Member for Dover pointed out, a large amount of that is the product of manipulation of the companies’ borrowing, to the infinite benefit of their foreign owners in particular, more so than to their British owners.

Then there is the bosses’ pay. Some of them are being paid more than £1 million a year for collecting rainwater and sending it down a pipe. I understand the Health Secretary suggested that some managers in the national health service might be overpaid. It may be the case that some are, but let us consider Leeds Teaching Hospitals NHS Trust, for example—two teaching hospitals, 12,000 staff and 1,200 doctors to manage. I do not think anybody in the world would think that the person responsible for managing that, who gets about £250,000 a year, does not have a rather more complex task than someone who collects rainwater and sends it down a pipe. We must get some sense of proportion.

[Mr Angus Brendan MacNeil (Na h-Eileanan an Iar) (SNP)]

Has the right hon. Gentleman made any assessment of the effect on bills if there were not the excesses of bonuses, payments and dividends that he detailed earlier?

[Frank Dobson]

I cannot really do that as I have only just come back to looking at the water industry from the time when I tried to make life difficult for it, with some success. “Hammer the customers for the profiteers” is the motto of the water industry. We have higher charges, and now water companies want to install compulsory water meters everywhere. That is basically their policy, and a lot of people who I think ought to know better have been going along with that.

It costs about £250 to supply and install a water meter, and they have about 15 years of life before the grit and impurities in the water make them not do their job accurately. If it is a smart meter I understand that the situation is even worse. It costs about £50 to install a new meter if one has previously been installed. I think there are more than 10 million unmetered households, so at £250 a throw—according to my calculations—that is £2.5 billion. Does anybody think that investing in water meters is the best way of spending £2.5 billion? Even if they do, I certainly do not.

Another thing is that, as soon as anything goes wrong, the companies come rushing to the taxpayer to bail them out. South West Water could not cope with the problems it faced, particularly its sewerage problems and ended up getting a leg-up from the taxpayer.

--- Later in debate ---

[Richard Benyon]

I shall talk about debt and gearing shortly, and I think my hon. Friend will find me in agreement with him on those issues.

Let me explain why I believe the Water Bill is only a work in progress when it comes to delivering the ambitions of the water White Paper. In the next Parliament, I really hope we will see a Bill to address the needs of abstraction reform. It would be impossible to bring that forward as part of the Water Bill because there are tens of thousands of abstraction licences, on which many of our constituents and the businesses that employ them depend for their water supply. Trying to create a new abstraction regime from the one created back in the 1960s is a Herculean task that will require thoughtful legislation to make sure that the taps still flow and that we do not suck dry aquifers like the Kennet, which provides a very important water supply to the constituents of my hon. Friend the Member for South Swindon (Mr Buckland). That, however, has been the cheapest place from which to suck water, and it is only through the construction of good infrastructure and investment that we can do this in a sustainable way that keeps bills down, keeps water flowing and supports our economy. Further legislation, then, is needed.

Let me make a further point about investment before I reach my final point. If we want to see continued investment from pension funds—whether they be British or from overseas—sovereign wealth funds and other investors, we need to recognise that this is a relatively fragile and competitive market. I shall give the House an anecdote about the frequent visits I made to speak to the investor community to make sure that it saw that our ambitions in the water White Paper and the Water Bill were consistent with continued high levels of investment.

Some time ago, there was a hiatus concerning a rather technical issue that might well have gone over the heads of most people in this country. It related to the licence modifications that Ofwat wanted to create. This brought me in touch with a new breed in my life—City analysts, many of whom, in the words of my children, were “wusses”. They took an instant view that the regulated sector was not the place in which to invest, so the water sector saw quite a high risk of much needed investment being reduced. It took a Herculean effort—by me on the bottom echelons of the Government, right up to the higher levels—to make sure, first, that what Ofwat was trying to achieve was understood. In my opinion, it might have had a virtuous reason for what it did, but perhaps went about it in the wrong way. It reminded me that if we want to see continued levels of investment, we have to make sure that we explain what we are doing. Ultimately, the need to deal with infrastructure problems needs to feed through to bills, and we need to explain that we want to see a vibrant regulated sector in this country.

[Mr MacNeil]

Will the hon. Gentleman give way?

[Richard Benyon]

Very briefly.

[Mr MacNeil]

I have been listening carefully to the arguments on both sides of the debate. Why does the hon. Gentleman think average water bills are lower in Scotland, where water is publicly owned, than in England, where it is privately owned?

[Richard Benyon]

We want to see in England the virtue of the competition from which the hon. Gentleman’s constituents benefit in Scotland, in the business sector and, indeed, the public sector. Schools and the health service in Scotland have the opportunity to switch their suppliers, and the Water Bill will enable businesses in England to do the same. I accept that this is still work in progress, but we want to see the benefits of competition flowing—

[Mr MacNeil]

rose—

[Richard Benyon]

I will not give way again because many other Members wish to speak and I want to say something about debt before I finish.

I took on the water brief with a background in small business, but I had never encountered, or been closely associated with, businesses that had the level of debt and gearing that I saw in the water industry. I observed that the credit rating agencies—for which I have great respect: some very good people work for organisations such as Moody’s and Standard & Poor’s—were giving the water companies very high ratings, awarding them As, A-minuses and high Bs. In fact, Ofwat operates the strict criterion that their ratings must remain at those levels. However, I could not come to terms with that in my own mind at times.

The companies may indeed be complying with Ofwat’s criterion by gaining high credit ratings as a result of their wealth, but I think many Members will feel, as I do, that gearing of that order confers a brittleness—an inflexibility—when it comes to those companies delivering what we want them to deliver to their customers. I hope there will be more understanding of the need for them to reflect the concern that is felt about gearing levels, not just in the House but among their customers.

It is important for us to view water bills in the context of total household expenditure. The Leader of the Opposition has decided that energy bills are an issue on which he wants to bang the drum, but we know that his plan will not work. He knows it will not work, and he knows that we know that he knows it will not work. What is ridiculous about his argument is that it treats one part of household expenditure, albeit an important part, as the sole issue of the moment. Rather than doing that, the Government must view water bills and energy costs in the context of overall household expenditure. They must keep bearing down on council tax, and preferably freeze it. They must continue to protect the most vulnerable by providing winter fuel payments, and to ensure that more of our constituents on low incomes do not pay any tax. It is in that context that the Government should develop policy on household bills.

Water bills are, of course, important. It is vital for us not only to understand but to reflect the concerns of our constituents, and to take advantage of every opportunity to protect those on low incomes. We can, for instance, provide social tariffs. We can also work on the problem of bad debt, which, as we know, adds an average of £15 to every household’s bills—although when that is broken down by company, it is clear that some companies are outperforming others dramatically, and that their bad debt is a fraction of the average. Some are doing magnificently, and others appallingly badly. We must learn from best practice. We must ensure that companies deal with bad debt, but we must also ensure that we address their relationships with their customers in general. We must bear in mind the win-wins that can help those who are having trouble paying their bills to deal with the problem.

I hope that we will not be defensive about the model, because it is a good model. It has created a huge benefit for this country in terms of investment. What it has delivered is relatively affordable for most people, but we need to work hard to make sure prices come down. The five-yearly price review, along with clear policy from the Government, who understand the situation, presents an opportunity. We can make sure the companies are bearing down on bills and there is none of that awful cyclical investment, with investment falling off a cliff two years before the price review period. We want to see continued investment because we know that is the way to have a sustainable water supply and a sustainable sewerage system—not just economically sustainable, but environmentally sustainable as well.