Online Homophobia

Angela Eagle Excerpts

Monday 1st July 2019 Westminster Hall

[Daniel Zeichner]

I am grateful to my hon. Friend for that intervention. I will come on to that point, but I absolutely agree with him.

When I was researching this speech, I thought it would be useful to seek some local advice. I spoke to Anglia Ruskin University’s LGBT+ society, which said:

“As a society, and an LGBT+ community at ARU, we were shocked to learn online homophobia isn’t considered a specific offence. British society often praises itself for its support of LGBT+ people which, while often fair, comes with the assumption that the fight for LGBT+ rights has been won. However, those congratulations are hollow if we aren’t being protected properly by the laws of this society. The LGBT+ society at ARU works hard to offer safe spaces for LGBT+ students across campus, but we feel powerless to help students when we know they can be subject to online homophobia, something we can’t necessarily help with. We need legislation to ensure LGBT+ people are protected in all walks of life, in all activities of life.”

The society put it very well.

Online homophobia and other kinds of online abuse are a relatively new phenomenon, with the rise of omnipresent tech and the fact that most of us communicate digitally—in some cases almost constantly. Social media allows us to speak to people we know and people we have never met at the click of a button. Regulation of the online space is a contentious issue, and we have not got to grips with it. Some tech giants are struggling to find ways of monitoring their users’ behaviour. The number of moderators working for some is both impressive and alarming. Can we ever really check everything that is said? Frankly, do we want to? That is the conundrum that we face.

The laws governing hate speech and online abuse are drawn from various pieces of legislation, much of which was written before the widespread internet use and online communications that we enjoy today. Hate speech, including homophobia, is outlawed under five or more Acts. The Malicious Communications Act 1988 dictates that it is an offence to send an electronic communication in any form that is indecent or grossly offensive, conveys a threat, or is false, with intent to cause distress or anxiety to the recipient. The Communications Act 2003 updates that slightly, confirming that it is an offence to use any public electronic communications network, such as Twitter or Facebook, to send messages that are grossly offensive or of an indecent, obscene or menacing character. The Protection from Harassment Act 1997 contains a number of other offences such as harassment, and harassment when someone fears violence. However, the quantity of legislation means that it is sometimes unclear to victims where they stand. It is based on a communications environment that no longer exists, as some of it dates back some 30 years. Although it references online communication, it does not anticipate the all-encompassing nature of the digital world that we live in today, and thus the impact that online abuse can have as part of an online environment in which many people spend much of their lives, rather than simply the email inboxes of the 1990s.

Galop, the LGBT+ anti-violence charity, explained:

“Online life is so enmeshed in our day-to-day lives that increasingly the online and offline world are not separate. Sometimes online hate speech is a part of wider pattern of harassment and abuse that is happening in other areas of our life, for example a neighbour that is targeting you in your home and online”.

That is particularly damaging, because for some people—school students for example—it can all too easily feel that there is no escape from abuse if it is happening on the streets or in the playground, and online too.

The Government’s response to the petition highlighted their request to the Law Commission to review the current law on abusive and offensive online communications. The Law Commission produced its scoping report in November 2018, which concluded that abusive online communications are theoretically criminalised to the same or even a greater extent than equivalent offline offending. However, there is considerable scope for reform. It said that many of the applicable offences do not adequately reflect the nature of some of the offending behaviour in the online environment, and the degree of harm it can cause.

[Ms Angela Eagle (Wallasey) (Lab)]

Does my hon. Friend recognise that the Law Commission itself pointed out that only 3% of malicious communication offences are ever prosecuted, so there is a lot of impunity and a weakness of enforcement that must also be taken into account when we are thinking about how we can counter this issue?

[Daniel Zeichner]

I am grateful to my hon. Friend for her intervention. She is of course absolutely right. Enforcement, which I will come on to, is a key issue.

The Law Commission also said that

“practical and cultural barriers mean that not all harmful online conduct is pursued in terms of criminal law enforcement to the same extent that it might be in an offline context.”

It said that, more generally, criminal offences could be improved so that they are clearer and target serious harm and criminality more effectively. It recognises that the large number of overlapping offences can cause confusion. It says that ambiguous terms such as “gross offensiveness”, “obscenity” and “indecency” do not provide the required clarity for prosecutors. The commission calls for reforms such as reform and consolidation of existing criminal laws dealing with offensive and abusive communications online; a specific review considering how the law can more effectively protect victims who are subject to a campaign of online harassment; and a review of how effectively the criminal law protects personal privacy online. Such reforms could serve to clarify victims’ rights and make prosecutions more likely to succeed.

Campaign groups have also made recommendations. Stonewall recommends that online platforms should communicate clearly to all online users that anti-LGBT abuse is unacceptable, and advertise clear privacy, safety and reporting mechanisms; should deal with all incidents of anti-LGBT abuse seriously and swiftly and keep people informed about the progress and outcome in respect of reported incidents, including what actions have been taken and why; and should work with the police and the Crown Prosecution Service to develop more effective responses to anti-LGBT hate online, in consultation with LGBT people and organisations.

The Government are currently consulting on their “Online Harms” White Paper, and I look forward to the roundtable hosted by the Secretary of State for Digital, Culture, Media and Sport this Wednesday, because this is an important issue that cannot be left while the Government prevaricate on our place in Europe. The White Paper confirms:

“For illegal harms, it is also important to make sure that criminal law applies online in the same way as it applies offline.”

These are big questions and they raise big challenges about how social media platforms in general should be regulated, about anonymity and about enforcement. The bullies should be unmasked, and the tech platforms should be doing that themselves, not waiting to be forced. Unmasking will also allow more effective enforcement. In my view, the White Paper does not look sufficiently at ways to tackle enforcement. That is a wider issue—it seems to me, from my brief time in Parliament, that it comes up so often. We spend hours legislating and considering policy but then do not provide the resources or systems for implementation and enforcement, so too often, laws are observed by the law-abiding but are largely ignored by those who are not—a pointless and frustrating situation.

There is an even bigger question as we begin to understand the age of surveillance capitalism. You do not have to read far through Shoshana Zuboff’s astonishing work on this subject to get a distinct feeling of unease. The White Paper fails to acknowledge that online abuse exists within a system that is run by capital-building algorithms, which push controversial or divisive content for increased clicks, and has a business model based on personal advertising but also maximum engagement regardless of content. That means that, too often, commercial online platforms are content to allow toxic environments, as the content that is pushed hardest is that which is divisive because it provokes extremely strong reactions.

In an excellent article in The Guardian last February entitled “Fiction is outperforming reality”, Paul Lewis exposed the way in which algorithms promote fake news on YouTube. The promotion of this kind of content contributes to an environment in which problematic language and ideas are completely normalised, meaning that there is a degree of desensitisation. We must row back from that and take online homophobia for what it is—hate speech that must not be accepted.

I have strayed a little from the specifics of this petition into the wider debate; I will conclude by returning to the narrower subject. As chair of the all-party parliamentary group on data analytics, I meet many people who are rightly enthused by the potential of big data to be a power for good, but the sheer pace of change, often out of public sight, means that we have a responsibility also to ask serious questions about how the new technologies are being used and what effect, unintended or not, they may be having on individuals and on our society. We do not need to develop new ways for people to be unpleasant to one another—we have enough of that already.

I am not one who instinctively wants to ban or regulate; I would rather that people behaved well and decently to one another. There will always be differences of opinion, and that is a good thing. My plea, as we move towards Bobby’s law, is for people just to be nicer to one another. Is it really that hard? But for those who cannot do that, we need laws to protect ourselves from them, and my very simple message to the tech companies and the Minister is that we now need to move swiftly to make it clear that online homophobia, like all other hate, has no place in a civilised society. The one difference between the online and the offline worlds is that, offline, we do not terminate people’s accounts, but in the online world, we should. The message should be, “If you can’t behave, you’re out,” and in my view, we will be all the better for it.

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[Ms Angela Eagle (Wallasey) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Walker, which does not happen very often. I look forward to the rest of this timely debate. I pay tribute to Bobby Norris, whose petition to make online homophobia a specific criminal offence we are debating today. I thank my hon. Friend the Member for Cambridge (Daniel Zeichner) for the thoughtful, sensitive and effective way in which he introduced our deliberations. I look forward to hearing the Minister’s response. We have high hopes that the Government will listen and take rapid action to deal with these issues.

Bobby Norris came to see me to talk about the level of hate that he perceived LGBT+ people were receiving on social media. He felt rightly that this was detrimental to their health and wellbeing and that not enough was being done to stem the tide of homophobic hatred being generated online. He asked me what might be done to bring the Government’s attention to this growing problem and to take effective action to stop it. I suggested that he launch this petition as a first step towards highlighting this serious issue.

The petition has attracted over 152,000 signatures, which is why we are having this timely debate. That demonstrates that our petition system is working well. It is a relatively new part of our old Parliament, but it connects us to the modern world and demonstrates that Parliament can be responsive to the issues that people worry about outside of our Westminster debates.

Bobby has now found himself the target of turbo-charged online hate—a sign of the angry and hate-filled times that we live in—for daring to put his head above the parapet and take a public stand against this damaging growth in online homophobic abuse. He is strong enough to deal with it, but the point is that he should not have to, and nor should anyone else. The unwritten threat that someone who sticks their head above the parapet or who has an opinion about something will be dealt with online in the way Bobby Norris is being now does not cast a good light on the health of our democracy.

Those who argue that one should be able, in the interest of freedom of speech, to say anything online somehow miss the bad effect that this abuse, which is lurking and ready to be uncurled and thrown at somebody, has on our democracy. The fact that this is happening shows that, although the development of social media has many benefits, which we can all name, it has also brought significant downsides. Social media has unleashed a level of hatred and harassment that shames our society and threatens to undermine and dampen our democracy.

Hatred and abuse generated on social media are doing real damage to the mental health and wellbeing of hundreds of thousands of people who are targeted by trolls. Undoubtedly, hatred and abuse spill out from the virtual world into the real world. If we are to call ourselves a civilised and good society, these things must not be allowed to flourish online or offline with impunity. We need to change our laws to protect against these new harms much more effectively. I look forward to the Minister’s response. I am looking for urgent action from the Government to try to get a grip on this worrying situation. I am sure she will have sympathy aplenty, but we really need determined and rapid action.

This debate is timely, being held 51 years after homosexuality was first partially decriminalised in the UK, 50 years after the Stonewall riots in New York, which signalled the beginning of the fight for LGBT liberation worldwide, and in the aftermath of the WorldPride march in New York this weekend, which drew 3 million people—it looked like quite a party, and I was sorry to have missed it. However, our debate also comes in the week of the huge Pride march that will bring London to a joyful halt on Saturday, and I certainly have no intention of missing that party.

LGBT liberation and the fight for respect and equal treatment in law have undoubtedly come a very long way in the UK over the past 30 years, and we should not underestimate the progress we have made. As the first openly lesbian Government Minister, and only the second out lesbian ever elected to the House of Commons, I am proud to have played my part in the many gains made under the last Labour Government, including granting equal status in law to LGBT+ people and their relationships; repealing the odious section 28, which stigmatised LGBT+ people at school; and banning all discrimination in the provision of goods and services on grounds of sexual orientation.

Those progressive advances have undoubtedly made the lives of many LGBT+ people immeasurably better. However, although we have come a long way as a community in a relatively short time, these angry political times have created a backlash. There has been a spike in violence and hate crime against the LGBT+ community in recent years, and online abuse seems now to be spilling over into real-life violence. Homophobic and transphobic hate crimes have doubled in the past five years, yet according to the LGBT equal rights campaign group Stonewall, four in five hate crimes go unreported by the victims. Its comprehensive survey “LGBT in Britain” has revealed that one in 10 LGB people has had online abuse directed at them personally in the past month, as my hon. Friend the Member for Cambridge pointed out, with that figure rising to one in four for trans people, who are especially at the frontline and vulnerable at the moment.

The figures are brought to life when we think of the actual victims of the increases in violence. In London a couple of weeks ago, two gay women were beaten and robbed on a bus by five teenagers for refusing to kiss each other on demand. In Southampton, two women kissing in the street were injured by an object thrown from a passing car. In Liverpool, two men were stabbed and seriously hurt in a homophobic knife attack; one of the people held for that attack is 12 years old. In Birmingham, there have been vocal anti-LGBT demonstrations outside two primary schools, mischaracterising and protesting the No Outsiders curriculum, which teaches respect for diverse families and seeks to end the stigmatising of LBGT people in school. Utterly false and outrageous claims have been made that its lessons are trying to turn children gay, and the Government have not reacted firmly enough to prevent such claims.

Our values of respect for diversity in society are now being tested, and we must not be found wanting in our defence of them. As my hon. Friend said, the current criminal law rightly offers legal protection to all who experience direct homophobic physical violence. In fact, both the Public Order Act 1986 and the Criminal Justice Act 2003 offer extra opportunities for the courts to increase sentences in such cases of assault if they believe that hatred of LGBT people was an aggravating feature of the crime. It is right that that is an aggravating offence in law, because it demonstrates our determination to prevent the kind of hate speech and activity that would cause our society to lose its civilisation.

The laws on online abuse are far less coherent and far less effective when it comes to being used successfully. My hon. Friend pointed out some of the practical difficulties and the fragmented nature of the law, which is inadequate and in urgent need of an update. Inadequate as it is, however, it would still benefit from being enforced more seriously by the police, who all too often tell victims to avoid going online. Such victim blaming is not an adequate response to the hate and trolling that many people experience online. Expecting people who are being bullied to exclude themselves from the digital world will simply isolate and punish them further.

[Ruth Jones (Newport West) (Lab)]

I pay tribute to my hon. Friend; although I am new to this place, I know that she has led the way for many years in fighting for the rights of LGBT people in our country. I stand with her every single step of the way.

Online homophobia is growing across the UK, even in my constituency. Given the ability of criminals to access and hack cyber-security measures, does my hon. Friend agree that resources such as specialist IT services must be increased and apportioned effectively to tackle this form of hate crime?

[Ms Eagle]

I thank my hon. Friend for her kind words. She is right that we need properly financed enforcement, as well as ensuring that we can make our laws more user-friendly and easier to understand and enforce for the authorities responsible for making decisions.

The two provisions most often used to protect against online abuse, hatred and threats are the Malicious Communications Act 1988 and section 127 of the Communications Act 2003; the Protection from Harassment Act 1997, which was originally introduced to deal with stalking offences, is also available for use in more extreme cases. All those statutes were passed by Parliament before the emergence of social media, which has fundamentally reshaped the way in which we engage and communicate as a society. The world wide web—as you may remember, Mr Walker—was invented only in 1989, the iPhone did not exist until 2007, and Facebook was created only in 2004, and we have not yet reconsidered our laws in that context.

So much has been changed by the arrival of the world wide web and dominant tech giants such as Apple, Google and Facebook that the Government must now urgently update our laws to make them fit for purpose. I know that the Government are aware of that need, because their second response to the petition points out that they have asked the Law Commission to consider specific reform in this area. They admit that the current level of online abuse against vulnerable groups, especially women, is completely unacceptable, yet there seems to be little urgency, if I may say so, about the action that they are prepared to take to counter that abuse. A Law Commission review is welcome, but it has never been and can never be an active or effective way to take rapid action against a growing threat.

As a recent Law Commission report points out, the law has not kept pace with the rapidly changing environment online. Some 96% of 16 to 24-year-olds are now using social media, but only 3% of malicious communications offences, online or offline, are ever prosecuted, even though there is demonstrable harm to the victims, the seriousness of which we are only just beginning to understand. The report outlines the harms that online abuse can cause, including

“psychological effects, such as depression and anxiety; emotional harms, such as…shame, loneliness and distress; physiological harms, including self-harm”

and, tragically, suicide;

“exclusion from public online space”

and all the potential that it provides; and “economic harms”. The report also concludes, as we all should, that hate crime harms society.

I am afraid that the Government’s response to the Law Commission’s report typifies their response to the entire issue: they have asked for a further review. We expect that to happen in 2020, but I would have thought that if the Government were really determined, they could come up much earlier than that with more concrete ways of dealing with this ever-present problem. I certainly hope that the Minister can give us a bit more confidence that the issue is getting a higher priority than it appears to have at the moment, and that her reply will make us happy.

In the White Paper on online harms that was published in April, the Government rightly characterised the new online environment as resembling the wild west. After all, it is the world of alternative facts and casual fascism, which has been allowed to fester, and it is high time that there were tough rules and regulations enforceable in law. Completely spurious anti-vaccination propaganda spreads, doing real damage to real lives offline, and mad conspiracy theories also spread, unchecked by truth and reality. For example, large numbers of people believe the world is run by lizards. It is hard to believe that we went through the Enlightenment if that kind of approach to truth and facts is going to be allowed to fester online. We ought to be worried about the effect that this is having on people’s ability to judge facts and truth, without which we will not have a democracy deserving of the name.

Terrorist propaganda and the online exploitation of children are also proliferating. After the Christchurch terrorist attack, 300,000 of the 1.5 million copies of the live streaming of murder that were uploaded to the internet went undetected by the automated systems that were attempting to take them down, making that horrendous event available to all who wanted to view it.

Can the Minister therefore assure us that we can expect more determined and urgent action to enforce decency and standards online? Is she prepared to increase the punishments for abuse, so that the harm caused is better represented in the sanctions available to the courts? What action can we expect, including on the financing of adequate enforcement, to ensure that enforcement is much more effective? Currently, it is laughably inadequate. When can we expect to move from endless press releases and the commissioning of more reviews to concrete action that minimises online harms rather than tolerating them and expecting victims to put up with them? Will the Minister support moves such as those we have seen in Austria to end online anonymity and remove the digital mask behind which so many perpetrators of abuse hide? It is time to get serious about the trail of damage that this behaviour causes, and it is also time to introduce updated, effective and streamlined laws to counter this menace.

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[The Parliamentary Under-Secretary of State for the Home Department (Victoria Atkins)]

It is a pleasure to serve under your chairmanship, Mr Walker. I start by thanking Bobby Norris for raising the important issue of online homophobia. I thank the more than 152,000 people who have signed the petition so far. I understand that it is still open.

I thank the hon. Member for Cambridge (Daniel Zeichner) for opening the debate in such a thoughtful way and I thank all colleagues who have contributed this afternoon. They have given different accounts, some very personal, of their own experience or that of their constituents of online homophobia. The hon. Member for Wallasey (Ms Eagle) spoke movingly about Bobby and others putting their heads above the parapet. I feel honour-bound to reflect on the fact that she herself has done the same. I thank her sincerely for all that she has done in the pioneering fashion that she has described.

The hon. Member for Plymouth, Sutton and Devonport (Luke Pollard) rightly talked about the diversity within the phrase “LGBT+” to describe a wealth of experiences, a richness of life experiences, some happy, some not, but I thank him for making that very important point. As has been mentioned, this debate is timely because we are on the cusp of one of the world’s largest Pride events this weekend in London, and last week we remembered that it is 50 years since the Stonewall riots, an event that sparked a global advancement of LGBT+ rights around the world. We have come a long way in those 50 years, but these debates and discussions today show how much further we must go.

To be clear—I do not think it is necessary, but I want it on the record—homophobia, online or offline, is wrong. It is a prejudice all too often accompanied by behaviour that has no place in a modern, vibrant and inclusive Britain. Unfortunately, homophobia rears its ugly head, including, as we have heard today, online, where it can be particularly pernicious and pervasive. The hon. Members for Cambridge and for Wallasey set out some stark statistics, including the terrible one highlighted in the Stonewall research that showed one in 10 people surveyed had experienced online homophobic, biphobic or transphobic abuse or behaviour in the past month. I have seen and been appalled by such abuse. Indeed, Mr Norris shared on his Instagram account on 15 June a particularly disgusting message that he received. I will not dignify either the messenger or the message by reading it into the record of our democracy, but if Mr Norris and others face such hateful language, with all the terrible repercussions that it can have for someone, particularly if they are in a vulnerable place at that point in their life or perhaps do not have the network of support that we would all wish for loved ones, it can have, as we have heard from the hon. Member for Wallasey, very serious consequences.

The internet, as in life off the internet, should be a place where all people feel free to socialise, share information, do business, share photos, and enjoy the massive benefits of the online space. My hon. Friend the Member for Henley (John Howell) brought an international perspective to the debate with his work for the Council of Europe. He talked about the treatment of people within our community, our neighbourhoods and our society, who may love someone of the same sex or gender and about other manifestations of LGBT inclusivity, and rightly pointed out the dire experiences that people overseas, particularly in places such as Russia, can share. I am sure we are all with him in agreeing that we would like other countries such as Russia to follow our lead.

For the purposes of the debate I shall set out the current legislation, given that the petition asks us to make online homophobia a specific criminal offence. There are already criminal offences to cover some of the horrific forms of abuse that we have heard about. For example, there are harassment offences in the Public Order Act 1986 and the Protection from Harassment Act 1997. There are offences covering “grossly offensive” material in the Malicious Communications Act 1988 and the Communications Act 2003. There is also an offence of “stirring up” hatred based on sexual orientation in the Public Order Act 1986. Where such crimes are motivated by, or demonstrate, hostility towards a victim based on sexual orientation, or perceived sexual orientation, they are hate crimes. The hate crime legislation, which also covers race, religion, disability, and transgender identity, allows for increased sentences for those convicted of such an offence.

However, I absolutely understand the concerns that have been raised today, not least the fair observation that all of the legislation that I have cited was passed before the internet, as we know it today, came into being. I suspect that were we to have this debate in 10 years’ time, the internet would be very different from today. That is precisely why the Government asked the Law Commission to take forward two important reviews. The first review looks at the current legislation on abusive and offensive online communications to ensure that laws are up to date with technology. The Government announced the commencement of phase two of the Law Commission’s work last week. It will build on the analysis in its scoping report, including considering the potential for improving existing communications offences, and whether the law might more effectively address co-ordinated harassment by groups of people.

[Ms Angela Eagle]

The Law Commission does important work in trying to bring together sometimes fragmented laws and updating them, but the review is not due to be published until 2020. There is a tradition of Law Commission reports sitting gathering dust on shelves and never being acted on, so will the Minister say something about the Government’s determination, if such there is, to act on the Law Commission’s report? Will she consider bringing forward its work so that we can be in a position to legislate faster than the current timetable allows?

[Victoria Atkins]

I absolutely understand the hon. Lady’s impatience with the timetable. I think I am correct in saying that she was in government herself when some of the legislation we are looking at came into force. I remember the 1997 Act coming into force when I was a practitioner trying to make sure that that law was applied in the criminal courts. I appreciate that my answer will not satisfy the people who have contributed to the petition, but we have to get this matter right. We have asked the Law Commission to look at the issue because it is a very complicated area of law. The hon. Lady will know—this draws me on to the second review—about the debate on whether misogyny should be listed as a hate crime. In this Chamber almost a year ago I was open to the concept or the idea that that form of hatred, particularly, as has been said, the intersectionality with homophobia, biphobia and transphobia, should be looked at carefully to ensure there are no unintended consequences of any legislation that we bring to this House in future. We must get it right. As has been noted in the debate, the ways in which people of ill intent target the people to whom they wish to be hateful shows that we need to be considered, thoughtful and careful in the way in which we approach it.

The second review that we are conducting is a full review of hate crime legislation. As I have said, we are looking at the coverage and approach of the current hate crime laws, including whether misogyny should form part of it, to ensure that the legislation continues to protect the existing characteristics covered, but also whether we need to update the law in this really important area, given all the factors that have been raised in the debate, to ensure that the law reflects the lived experience of our fellow residents.

The petition raises questions not only about our criminal laws, but about how we stay safe and are kept safe online, which is one of the biggest debates of our time. The challenges presented by the internet—the wild west, as it has been described—along with the freedoms that it brings about have to be carefully balanced.

We are clear that we want the United Kingdom to be the safest place in the world for everybody to be online. That is why the Government published the “Online Harms” White Paper in April. Through it, we plan to make technology companies more responsible for their users’ safety, including through a new statutory duty of care, which will be overseen by an independent regulator. The White Paper sets out plans to hold companies to account for tackling a comprehensive set of online harms, from which we will expect technology companies to take reasonable steps to protect their users.

[Geraint Davies in the Chair]

We have said that technology companies must do more, and they need not wait for the legislation following the White Paper to do so. The platforms must have clear and accessible terms and conditions about what is and is not acceptable behaviour, and they need to enforce them in a fair and consistent manner.

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[Victoria Atkins]

That is a very interesting point. The hon. Gentleman will recall that we recently introduced the Data Protection Act 2018, bringing into force the GDPR rules of Europe. Worldwide, Governments are now much more mindful about data. However, this is a fast developing area, and one which I will ask the Security Minister and the Department for Digital, Culture, Media and Sport to look into, as part of their consideration of the consultation as a whole.

Reports to the police, which I will come on to in a little while, were rightly mentioned, but I am mindful that not everyone wants to involve the police. If someone receives a hateful tweet or Instagram message, they may not want to involve the police for a host of reasons. That is why it is critical that tech companies have proper measures in place to clear up their own backyard. Many platforms have been making progress across a whole range of harms for which the Home Office has responsibility, but frankly it is not enough. That is why we introduced the White Paper.

Colleagues have understandably raised anonymity, which is something that we considered carefully as the White Paper was being drafted. If people feel strongly about the anonymity of users, I ask them to contribute, if they have not already, to the consultation on the White Paper. It closes at midnight tonight, and it will be interesting to see the results.

[Ms Angela Eagle]

Can the Minister take a view? I certainly believe that we should get rid of anonymity online. Rather than have me respond to a consultation, surely she can take such a declaration on the Floor of the Chamber, and add it to the total that will be counted at one minute past twelve tonight.

[Victoria Atkins]

I do not pretend to know how the consultation responses are counted; it may well be a dreaded algorithm. I know that officials will look carefully at the Hansard report of the debate. If the hon. Lady cannot contribute online, certainly Members’ views can be added to the result of the consultation. [Interruption.] A number of arms are going up in the Chamber, for the benefit of Hansard.

I understand the points that have been made about the need for action now, as well as in future. That is why we have set out, under the hate crime action plan, a number of commitments that the Government are taking forward that will support a robust criminal justice response for those who feel able to seek the help of the police, or who find themselves in a situation where others call the police on their behalf. I am very struck by the recent horrific attacks in London, Merseyside and Southampton that others have mentioned. The police are doing all that they can to bring the perpetrators to justice.

Of course, I always encourage anyone who feels able to report their experiences to the police to do so, partly to ensure that they get the right support. There are many excellent support and advice centres for victims of homophobic incidents, particularly the charity Galop, with which the Government work closely. However, I take the point about the reaction of the police when someone is able to report an incident to them. That is why we are funding a police online hate crime hub to improve the police response to victims of online hate crime. We are raising awareness of hate crime through a public awareness campaign, which people may have seen last autumn and again this spring.

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[Victoria Atkins]

Yes, I am very happy to do so. We are funding the police online hate crime hub, which is an expert police team that helps forces across the country to respond to hate crime cases effectively. We are also working with the police to ensure that that support reaches the areas that need it, because I appreciate that some forces may need to improve their performance. Indeed, the police inspectorate recently inspected some police forces. Some already do bespoke training and upskill experts in their own forces. Gwent has been held up as a strong example of that.

We need to ensure in our awareness campaign that members of the public understand, first of all, what hate crime is, the forms it can take and, as has been mentioned, that the use of certain words and language may well be incredibly offensive and abusive to people. It is about having that understanding of one’s own conduct as well. We are pleased to support a number of community projects focused on tackling LGBT+ hate crimes, including working with Barnardo’s, Stop Hate UK and the football initiative Kick It Out. We continue to take that and other work forward, working closely with the Government Equalities Office and a range of stakeholders, including Galop and Stonewall.

I conclude by reiterating the Government’s unwavering support in the fight against homophobia in all its forms. No one should have to face abuse, discrimination or harassment based on who they love. The Government are committed to eradicating bigotry and abuse, and I think that the House agrees with the plea of the hon. Member for Cambridge for us to be civilised in our debates. The sketch writers may have a field day tomorrow with us all agreeing that we should be nicer to one another, but I think—[Interruption.] There seems to be disagreement across the Chamber.

[Ms Angela Eagle]

Obviously we should all be nicer to one another, but the plain fact is that a lot of people are having their mental health badly affected because there are some very nasty people out there. That can be solved only by taking it much more seriously and much more urgently than I am afraid the Minister seems to be indicating that the Government are going to.

[Victoria Atkins]

I simply do not accept that. I was trying to end on a collegiate note, precisely because of the experiences that have been reiterated and addressed in the debate. I simply do not accept that I am not taking the matter seriously. I was simply agreeing with the hon. Member for Cambridge on how we should use our language, and that trying to be decent and civilised in our interactions will go some way towards making it clear to those who do not use decent and civilised language and behaviour that that is simply unacceptable. I hope that that is a point on which we can all agree.