Office for Product Safety and Standards

Andy Slaughter Excerpts

Wednesday 9th May 2018 Westminster Hall

[Carolyn Harris]

I totally agree with my hon. Friend. It is my understanding that Peterborough actually has fewer than three trading standards officers.

Will the Minister please outline how trading standards will be boosted and supported by this new office? Will there be moneys for the training of more trading standards officers? Surely the Government realise that more people are needed on the ground, and now. Will any support for trading standards be backed up with a proper database of injuries that stakeholders can access?

[Andy Slaughter (Hammersmith) (Lab)]

I am not surprised to hear that there are three trading standards officers in Peterborough, who of course have to cover everything that trading standards does. The time spent on electrical safety will be perhaps part of one post. We need to know from the Minister how the new office will actually fill that gap. At the moment, nobody regulates what is happening. It required Which? to start legal action before Whirlpool or the Government responded at all on this.

[Carolyn Harris]

I totally agree with my hon. Friend. Like him, I have struggled greatly with Whirlpool. Communicating with the company has been extremely difficult.

The APPG will shortly produce a report on what we believe the Minister and the new office should look at, in terms of electrical safety, based on evidence received from a wide range of organisations. I will invite the Minister to the meeting in July, but he is welcome at any meeting. As we did with his predecessor, perhaps we could have a roundtable discussion—perhaps along with his officials—on these issues, the strategy and our report. I hope the Minister will indicate whether that may be possible.

As I stated earlier, I welcome the new office, but there are concerns about its priorities and strategy and what it will do to protect consumers. Electrical product safety must be a priority area, given the tragic consequences we have seen of white goods fires. I wish the office well, but as I am sure colleagues will raise, more needs to be done to reassure consumers, stakeholders and the electrical products industry that the office will provide the necessary strategic vision, have real power for consumers, support trading standards and be listened to across Government to help to protect the public from electrical product safety problems and fires in their homes.

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[Andy Slaughter (Hammersmith) (Lab)]

It is a pleasure to follow my hon. Friend the Member for Poplar and Limehouse (Jim Fitzpatrick) and to serve under your chairmanship, Sir David. I will not repeat what my hon. Friend said, except to say that we are all grateful for the expertise and support that we get in trying to deal with these issues, for your involvement over time and for the Select Committee’s involvement now.

It is probably right to say that the announcement of the new office was rather subdued. I think that it came at a weekend; we were all expecting an oral statement or at least some explanation of its role, but we have had to wait really till today to address that matter. I am grateful to my hon. Friend the Member for Swansea East (Carolyn Harris) for initiating the debate and for her expertise on the matter.

We know what needs to be done. We had the Lynn Faulds Wood report two years ago. We had the Government’s own working party report. We have had much expert advice, including from the London fire brigade, Which? and Electrical Safety First. The difficulty is that not much is happening. There is a fear—if I can be blunt with the Minister—that this is really window dressing; it is simply a way of being seen to do something. We are told that it is a new office and has additional funding—£12 million. Can the Minister confirm, first, that that is additional money? Secondly, I think that that is when it is fully operational. When will the office be fully operational in that way? Its remit appears to be quite limited. It appears to be mainly the same people doing the job, and it appears to have the same limitations because of the reliance, still, on the local network of underfunded trading standards organisations.

[The Parliamentary Under-Secretary of State for Business, Energy and Industrial Strategy (Andrew Griffiths)]

Perhaps I can put the hon. Gentleman’s mind at rest. I can confirm that we are talking about £12 million of additional resources for the Office for Product Safety and Standards. In this first year, we envisage there being an additional spend of approximately £9 million; that is as it staffs up and gets itself ready. But there will be £12 million of new money, in addition to the work that the officials have already been doing within the Department for Business, Energy and Industrial Strategy.

[Andy Slaughter]

I am grateful for that answer. Perhaps, because of the limited time, I will limit myself to making one point. Will the new office pass the Whirlpool test? Whirlpool is untypical in some ways, because one particular design fault has affected 5.5 million tumble dryers; I think it was estimated that one in six homes in the country are affected. That is not the only problem with Whirlpool. We have also had the issue that led to the Llanrwst inquest and the sad, tragic deaths there. The Whirlpool reaction has been extraordinarily unhelpful. If the office can deal with Whirlpool, it can probably deal with a number of other issues.

I remind Members that over 12 years a number of different brands manufactured tumble dryers that were liable to catch fire and did in many hundreds, if not thousands, of cases. The concentration was initially on the slow speed at which they were repaired or replaced and then the fact that half of them were not identified at all. That threw up the lack of a registration or recall process. Whirlpool persistently resisted a recall or even giving the correct safety advice. That is bad enough, but through Which? and the BBC’s “Watchdog” programme—which has done an incredible job in exposing this negligent behaviour by Whirlpool and is now being broadcast weekly—we have discovered that that was not the only problem.

The replacement and repaired machines were themselves faulty and large numbers of them are now catching fire. We could well be back where we were, except for the fact that people have been lulled into a false sense of security in the belief that they now have safe goods in their home when they often do not. How does the Minister intend to approach the Whirlpool issue and learn from it? Will we have a proper registration process? Will we have a clear database of products that are at risk and are recalled? Will we insist on recall, rather than this rather botchy repair method? Will that be within the remit of the new office?

Finally, we are coming up to the first anniversary of the Grenfell Tower fire, which we are dealing with on a daily basis. It was started by a particular type of fridge freezer. If the Minister cannot answer this question now, I would be grateful if he would write to me. I have had contradictory answers from his Department and the Ministry of Housing, Communities and Local Government. When will we get a verdict on that? Is it coming through the police inquiry or his Department? When will we know exactly which fault caused that fire? We know it is in a particular model of fridge freezer, but we need to know more, because if there is a further risk, it needs to be demonstrated and publicised.

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[Andy Slaughter]

The hon. Gentleman is making a good point. What alerted me to the issue in the first place was a serious tower block fire in Shepherd’s Bush, two years ago, when the victim was watching—she was in the same room as the fire and did everything right, including unplugging it. It still completely destroyed her flat, and Whirlpool would still not change their advice about using the machines, until they were threatened with legal action.

[Jim Shannon]

The hon. Gentleman has been a warrior on these issues and speaks well about them, and what he said illustrates the point. “Watch your dryer”—my goodness, watch it as it burns and the house catches fire. It will be too late then, but that is by the way.

I thought that what was happening was not the way to handle an electrical safety unit, and I am pleased about the setting up of the Office for Product Safety and Standards. There has been no long-term strategy to tackle fires caused by electricity in people’s homes. At present, only the Electrical Fire Safety Week held in November each year—we all go along—exists to provide a concentration of communication to the public from Government. Communication campaigns such as the Home Office’s “Fire Kills” campaign have been under Government review for some time. Perhaps the review is coming to an end; I hope so.

Electrical Safety First believes that Government campaigns on electrical fires must be expanded. There should be more advertising, probably on television, and through councils, and more safety measures should be taken. An average success rate of 20% of products being recovered or repaired means that millions of potentially dangerous products remain in people’s homes. We may not know it but we might have such things in our own homes. The hon. Member for Merthyr Tydfil and Rhymney (Gerald Jones) mentioned phone chargers, and it is an important point: teenagers laugh if their phone charger, or even earphones, catches fire, but those incidents are not reported. Teenagers do not know where to report them, or who to contact. It is easier to buy a new one, which is probably what they do. They discard the old one, without considering why the fire happened. We must realise that someone who falls asleep with their earphones on may not find it so funny. It is definitely not a funny matter.

Clearly, consumers need confidence that the Government are taking appropriate action to protect them, particularly given that five fires a day are caused in the UK by white goods alone, and in view of the dangers posed by counterfeit electrical goods. In her opening remarks the hon. Member for Swansea East made many good points, but the one I want to reiterate is the rise in the number of people buying online. It continues to be a problem, and it is frustrating because the attraction is price, and customers do not see the safety issue. Is the safety perfect? No, it is not. Is there a safety-conscious attitude? No—or rather, as that is not fair, not in every case.

A big issue, which must be addressed, is the need to look at authenticity and proof of origin. I completely agree that an action plan must be developed, and backed up with an enforcement operation strategy to target the growing problems. Consumers are being put at risk by inaccurate and misleading advertising of electrical goods, as other hon. Members have mentioned. Products claimed to be genuine often contain counterfeit or substandard components. They might look good, but that does not always mean that they are. That has a significant impact on consumer safety, creating a culture of acceptability in selling counterfeit electrical goods online. It undermines legitimate UK business—those who are doing it right. What does the Minister think can be done further to address that issue?

We live in a technologically driven world that is over-reliant on technology. We depend on such things in our lives. We test-drive cars and research the safety of vehicles in crashes, but we do not do the same for electrical goods that we use in our homes. We must, through the new office and today’s debate, send the message that it is important for people to safety-check everything in their homes, and that they can have recourse to a way to report defective goods. That must be done not simply to complain—that is not what it is about—but for the safety of others in the future. That is the motivation of every hon. Member who has spoken in the debate. We look to the Minister, as we always do, for a satisfactory response.

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[Andrew Griffiths]

I absolutely reassure my hon. Friend. I think he won the prize for the best pun today when he talked about the spin cycle of those large companies. I noticed it, if nobody else did, and laughed internally. Clearly, the office has to have the teeth and the capabilities to hold those businesses to account. I reassure him that it will.

[Andy Slaughter]

I think the Minister has said that one of the office’s duties will be to maintain a recall register. How is that progressing, and will manufacturers be under an obligation to ensure that the register is notified of all recalls?

[Andrew Griffiths]

I confirm that there is an obligation in place for manufacturers to notify the Office for Product Safety and Standards. I will come on to how the database will work further on in my speech.[Official Report, 15 May 2018, Vol. 641, c. 2MC.]

Within the office, we are applying lessons from regulators such as the Food Standards Agency, which is a national regulator that deals with significant volumes of product incidents and provides national scientific expertise to local authorities. So we are not creating something new; we are learning the lessons from previous regulators to ensure that the office works properly. We are also applying the lessons learned from international comparators—the OECD and American counterparts—and we are in the process of building national capacity.

Through the OPSS, the Government have already led the development of a code of practice for product recalls and corrective actions, working with the British Standards Institution. The code provides greater clarity for businesses on what they should do in such cases. It also provides a framework for local authorities when they engage with businesses to support and enforce programmes of corrective action.

There was a question about how the OPSS will support trading standards officers. I can confirm that so far, more than 250 local authority officers have received training on the new code and as a result they are now better equipped to deal with incidents.