Accident and Emergency Provision (North-East)

Andy McDonald Excerpts

Wednesday 13th February 2013 Westminster Hall

[Tom Blenkinsop]

I thank my hon. Friend for that point, which I will try to extrapolate from during the debate.

Paramedics say that delays prevent them from responding to calls, and fear that such delays could lead to a tragedy. As recently as last week, it was reported that the hospital was the second worst in the north-east for hospital handover delays of longer than two hours. Any hospital handover delay of more than two hours is classified as a serious incident by the NEAS. Of equal concern is the fact that in December, the hospital failed to meet national targets of responding to 75% of the most serious incidents—classified as red incidents—within eight minutes; its result was 69%.

Accident and emergency departments are the foremost example of NHS front-line services. If they appear to be failing, it is hard to deny that something is not right. It is not justifiable to have patients queue in a corridor, as Gladys Herbert had to. She described the situation:

“It’s as plain as the nose on my face there’s not enough beds and not enough staff in the hospital”.

That occurred at James Cook hospital, where there was a queue of up to 10 ambulances at one point. Frankly, that is an appalling risk to patient safety. The Prime Minister has personally promised to protect the NHS, but he is leaving patients such as Mrs Anderson and Mrs Herbert waiting longer in pain and discomfort.

[Andy McDonald (Middlesbrough) (Lab)]

I rise to support my hon. Friend, and I congratulate him on securing this debate. I entirely support what he is saying, because some weeks ago my own mother lay on a hospital trolley for five hours at James Cook hospital, waiting for admission to a ward. Ambulance staff had to remain with her until she was admitted before they could go on to their next task, which is a complete and utter mismatch of resources. I support my hon. Friend’s comments.

[Tom Blenkinsop]

My hon. Friend makes an excellent point. It is a sorry state of affairs, and personal experiences, that people from our area are reporting. The warning signs are there, and I believe front-line staff when they say, as has been reported:

“Somebody is going to die somewhere down the line and it could be the most vulnerable, children. Families of sick people arrive at hospitals and expect to find them in a bed, but they are still outside in an ambulance.”

In fact, a tragedy has already taken place. Last year, an ambulance crew brought a patient to the hospital, but he was not officially handed over to A and E staff. Before he could be seen by a nurse or doctor, he went into a fatal cardiac arrest. The patient, who has not been identified, died at James Cook university hospital, having waited for emergency treatment for more than two hours.

The delays are obviously stretching resources all over the place; for example, ambulances from as far away as Lancashire are being brought in to cover other emergencies. I fear that, with changes in NHS provision elsewhere in the north-east and north Yorkshire, James Cook hospital’s resources might become even more stretched. Surgeries’ general reduction in their late opening times for out-of-hours appointments in some areas across the north-east is putting further pressure on regional A and Es. For example, in County Durham, 69 GP surgeries offered late opening appointments in 2011, but in 2012 that was down to 61 surgeries, which is a 7.6% drop. In Newcastle, 33 GP surgeries offered late appointments in 2011, which dropped to 24 surgeries in 2012. In Hartlepool, 15 GP surgeries offered late appointment times in 2011, but that dropped to 10 in 2012, which is a 31.3% decrease. As the Minister will admit, triage is essential, and that is enormously helped by walk-in centres in my constituency, across Middlesbrough and in Redcar, especially as regards less affluent transient populations who are often not on GP registers.

As the Minister knows following the meeting he kindly agreed to have with me and a representative of the trust, urgent care provision in east Cleveland is facing particular problems. The trust claims to be taking steps to resolve the problems, but if the issues are not resolved, I fear that in the interim—and possibly in the longer term—a reduction in urgent care provision in east Cleveland might further increase the demand faced by James Cook hospital’s accident and emergency department, as patients search for alternative treatment. To an extent, we have already seen that with the draw-down in services at Guisborough general hospital’s minor injury unit.