Child Maintenance Service

Debate between Andrew Western and Jim Shannon

Wednesday 26th February 2025 Commons Chamber

[Andrew Western]

I thank my hon. Friend for his intervention. He has a long history of working not just on CMS issues but on child poverty more broadly, and his expertise is of great value to the House. I will say a little more about domestic abuse and financial abuse later in my contribution, but I reassure him that the focus we had in the consultation on the proposed abolition of direct pay was intended as a specific response to that issue. I have seen appalling examples in cases that have crossed my desk as a Minister of people who can message their former partner in the form of a comment on a bank transaction. They will transfer a penny—they have a direct payment in place—along with an abusive term or some form of triggering harassment of a former victim of theirs. That shows that while a parent may have moved away from that unsafe and dangerous environment, they are never fully away when direct pay is engaged.

[Jim Shannon]

rose—

[Andrew Western]

I can see the hon. Member for Strangford (Jim Shannon) trying to come in. I will beat him to it and give way.

[Jim Shannon]

I thank the Minister. I expect that we will have a positive response from him to the hon. Member for St Neots and Mid Cambridgeshire (Ian Sollom) and all the queries, because that is what we get from the Minister we have in front of us.

One of the things that really frustrates me—it frustrates us all—is whenever one of my constituents comes to me and says, “I get a different person every time I phone up. I have to tell them the same story over and over again, and then you go back two weeks later and the person you were speaking to is away as well.” There must be some way in the Department for Work and Pensions that we can have a specific case officer who looks after something, and they need to respond to that person. I know that the Minister understands these things, but, honestly, it is so simple to sort out—at least, it seems to me to be simple. We really need something on behalf of all our constituents.

[Andrew Western]

I absolutely understand the point that the hon. Gentleman is making. With specific reference to named caseworkers, initially for victims of domestic abuse, I will have something further to say that I think he and all hon. Members will welcome, but I take his more general point.

If I may make some progress, turning to direct pay and domestic violence, financial abuse and so on, the proposals also sought views on collection fees and explored how victims and survivors of domestic abuse can be better supported. That is so important given the issues raised by the hon. Member for St Neots and Mid Cambridgeshire and the case he cited of his constituent. Overall, work is ongoing to establish the steps needed to really improve the service, taking account of the views of parents. Those will be set out in the response to the consultation. I appreciate that he would like that to be as soon as possible; I will take that away.

To drill down on the issue of domestic abuse, the scale of violence against women and girls in our country is intolerable, and the Government will treat it as the national emergency that it is. Our manifesto included the mission to halve violence against women and girls in a decade—we were right to do so—and I and all Ministers are focused on making that a reality. If I may, I will therefore say a little about the support that should be available. If the hon. Member wants to share specific details of the case that he referenced with me, I will take that away. The support that should be available is extensive and runs contrary to what clearly happened in the case that he outlined.

We have overseen progress in providing support, with the continued roll-out of an operational team to deliver targeted support to parents subjected to the most challenging and complex domestic abuse. The team provide a tailored and discrete service to customers, which is incredibly important, giving regular progress updates. They can and do assign a named caseworker to prevent customers having to re-tell their story at each interaction. As the hon. Member for Strangford (Jim Shannon) was saying, that can be incredibly stressful for parents using the service. Caseworkers are trained to identify and refer appropriate cases within the collect and pay service to that team. More generally, the CMS consulted on a diverse range of stakeholders to review its domestic abuse training for all frontline CMS staff to ensure that caseworkers understand, recognise and respond appropriately to customers who are experiencing domestic abuse or who are survivors of domestic abuse.

Post Office Services: Isolated Communities

Debate between Andrew Western and Jim Shannon

Thursday 8th February 2024 Commons Chamber

[Andrew Western (Stretford and Urmston) (Lab)]

Continuing the trend, I am delighted to have secured a debate on post office services, in this case those in isolated communities. It is an issue that is very important to me and many of my constituents. You may not think, Mr Deputy Speaker, that a Member of Parliament who represents Stretford and Urmston, a seat relatively close to central Manchester, would be interested in post office services in isolated communities, but the key point that I want to make today is that it is not necessary to be rural to be isolated, and that post office services are just as important to isolated communities in city regions as they are to those in the countryside. That is why it is so important that the right support is in place to enable post offices to stay open and to thrive.

That brings me to the subject of Partington, in my constituency, which has been without a post office since August last year, when its long-serving postmistress retired. That has had a significant impact on many of my constituents, because while Partington is a great place in which to live and an area that I am proud to serve, there is no doubt that it is an isolated community. Transport connectivity is abysmal, there are no rail or light rail links, bus services are infrequent to say the least, and there are low levels of car ownership. What is more, its town centre banks have long since closed. In other words, the array of services that Partington post office used to provide, such as banking facilities, the collection or delivery of mail and the ability to pay bills, are now incredibly difficult for residents to access.

[Jim Shannon (Strangford) (DUP)]

I commend the hon. Gentleman for initiating a debate which, coincidentally, follows another very significant debate about the Post Office. As he may have heard Members say during the earlier debate, post offices are a vital tool in combating rural isolation. Does he agree that there should be a statutory obligation to rural-proof post office provision? While the banks have abandoned communities like those he has referred to without fear or favour, the post offices have a responsibility not to do so, and we must ensure that that responsibility is fulfilled and delivered.

[Andrew Western]

The hon. Gentleman is absolutely correct and, in fairness, there is a Government grant to support the subsidisation of post office services in isolated and rural communities. There is, however, a question of whether that grant is sufficient or, indeed, whether it is reaching the right places.

For the people of Partington, their nearest post office is now several miles away, and the lengthy round trip for those without transport is prohibitively expensive for many local residents. People in Partington are now in the 1% of post office customers whose nearest branch is more than 3 miles away.

Cystic Fibrosis: Living Costs

Debate between Andrew Western and Jim Shannon

Thursday 2nd February 2023 Westminster Hall

[Jim Shannon]

It is almost like the hon. Lady read my next point. That is one of the focuses of my request. It is my next sentence, would you believe?

We must remove unnecessary PIP reassessments for people with long-term conditions such as CF. There has to be an understanding of what CF is and how it affects people. There has to be an understanding that their lives are not like anybody else’s lives. I said earlier that the median lifespan for people with CF in the last year was 38 years. It is sad to say this, but it is a life-limiting condition.

There is a requirement for claimants to report any change in health to the Department for Work and Pensions—wow! It would be great if every person with cystic fibrosis could say, “I tell you what, I’m better today. I won’t need those 70 pills and the medication for the next wee while.” That does not happen. It would be a miracle. I believe in miracles—you know I do, Ms Harris—but they do not happen every day. The fact is that people sometimes have a sickness or a disability—this is one of them—that means they need help. I have always been a great believer that society is marked by how it helps those who need help, and that is what we need to do.

These people have a progressive lifelong condition and their health is unlikely to improve, but there is the threat of constant reassessment—my goodness, reassessment again. We know the condition is life-changing and life-limiting, and that they probably need a transplant. The hon. Member for Bristol East (Kerry McCarthy) is always here in these debates. I welcome her to her place—not that it is my job to welcome people to Westminster Hall, but I like to see her because I know she makes very helpful contributions. The reassessments provoke anxiety and are costly and unnecessary. Streamlining the assessment system would mean that those with progressive, long-term conditions such as CF do not have to undertake reassessments. That would not only remove the anxiety but provide cost savings to the DWP. We do not need to do those reassessments because it is a life-limiting disease.

I feel very frustrated—I am sure others do too—when people with life-limiting diseases have to go through reassessments for employment and support allowance, PIP or DLA. It is absolutely unbelievable that that should happen.

[Andrew Western (Stretford and Urmston) (Lab)]

The hon. Gentleman is making an excellent point about the reassessment process. Does he agree that many people with cystic fibrosis are unfortunately unable to access PIP because it is treated as an illness, rather than a disability? The assessment process assesses what people may theoretically be able to do, rather than what they can do in practice on a daily basis.

[Jim Shannon]

The hon. Gentleman has summed it up in that one sentence. I said when he made his maiden speech last week that his contributions will add much to this House. That is one of them, and I thank him for it. I wholeheartedly support him.

I again ask the Minister—she knows these requests, because I have made her Department aware of them—to remove VAT on energy bills. That is important for people with CF because, at a time when energy bills are already astronomical, the median energy bill for an adult with CF is £26 higher every month than for typical households. For parents of children with CF, the figure rises to £36, because they do more and keep more heat in the house for their children. Adults can sometimes bear with it a wee bit, but there is still a cost factor.