Oral Answers to Questions

Debate between Andrew Jones and Huw Merriman

Thursday 21st March 2024 Commons Chamber

[Andrew Jones (Harrogate and Knaresborough) (Con)]

T6. Residents in Harrogate and Knaresborough often face train cancellations, sometimes at very short notice, causing much frustration and inconvenience. A shortage of drivers and train crew is often the cause of the cancellations, and I have raised that with the train companies involved. What steps is my hon. Friend taking to ensure that vacancies are filled and operational training is prioritised?

[Huw Merriman]

That is a challenge. The shortage of crew is largely down to sickness, the level of which is about 8.5%, which is too high. We are working with the operator to ensure that it is working on that, and with the northern rail partnership, to ensure there is more resilience on that line. The training backlog needs to be cleared, working in co-operation with the unions rather than them going on strike. We should be able to ease that backlog and get a better service for my hon. Friend and his constituents.

Oral Answers to Questions

Debate between Andrew Jones and Huw Merriman

Thursday 8th June 2023 Commons Chamber

[Huw Merriman]

I have recently come back from a very positive trip to Manchester, where I met stakeholders. I have no doubt that I will be there again soon, and I would be very happy to call in on the hon. Gentleman and his campaign. We have delivered step-free access to more than 200 stations through Access for All, and we have made improvements at 1,500 other stations. I look forward to working with him and his project, which I will visit next time I am up.

[Andrew Jones (Harrogate and Knaresborough) (Con)]

3. What contractual incentives his Department has agreed with train operating companies to encourage more people to use rail services.

[The Minister of State, Department for Transport (Huw Merriman)]

Under the current national rail contracts, train operators earn a fee linked to their performance on addressing key passenger priorities, including punctuality, reliability, service quality and customer satisfaction, as well as revenue growth. While the new passenger service contract is developed, my Department is looking to introduce a stronger incentive for operators to grow rail patronage and revenue.

[Andrew Jones]

My hon. Friend knows my enthusiasm for open access services and the way they bring competition and innovation. That benefits customers by raising standards and therefore encourages more people to use our railways. Does he share my enthusiasm? If so, how will he be promoting open access services? May I gently remind him that I have written to him on this subject with some ideas to promote this way of driving more usage of our rail system?

[Huw Merriman]

I thank my hon. Friend for his letter, for the number of times we have met to discuss this issue and for his enthusiasm, which is shared not only by me, but by the Secretary of State. We saw the authorisation at the end of last year of Grand Union Trains to run services between London and Carmarthen, and we are committed to getting more open access operators, in order to encourage more operators to come to the market. My hon. Friend will know that during the recent rail strikes, open access operators such as Lumo were able to continue to operate. I am meeting the Office of Rail and Road, which is ultimately responsible for the rules in this area, to encourage it to grow open access.

Oral Answers to Questions

Debate between Andrew Jones and Huw Merriman

Thursday 2nd March 2023 Commons Chamber

[Andrew Jones (Harrogate and Knaresborough) (Con)]

T4. Two weeks ago, I met members of Harrogate Youth Council, who are running an anti-harassment campaign focusing on public transport. Will my hon. Friend tell me what steps the Government are taking to keep people, in particular young people, safe on our buses and trains?

[The Minister of State, Department for Transport (Huw Merriman)]

I welcome the work of the Harrogate Youth Council. They should be aware that 95% of buses have CCTV. The trains I mentioned coming up to Tyne and Wear have been designed to contain and reduce antisocial behaviour. What I would really love to do is take the Harrogate Youth Council’s ideas and, when I meet the British Transport police chief constable next week, try to match them and feed back to my hon. Friend.