East Coast Main Line Franchise

Andrew Jones Excerpts

Thursday 20th June 2013 Commons Chamber

[Andrew Jones (Harrogate and Knaresborough) (Con)]

A couple of weeks ago at Transport Question Time I asked about the timetable for the re-letting of the franchise, and I received a clear, extremely positive answer. I was told it would not be long before the franchise was let again.

I want to talk about two areas: public—or not public—ownership, and the franchise itself. Perhaps unusually among my colleagues, I was against the privatisation of our railways, not because I had a fond memory of British Rail. I used to catch the train to school in Bradford every day, and it was not a pleasant experience. Parts of British Rail were good, but parts of it were not, and overall the customer experience was poor. I remember an advertising campaign at the time saying, “We’re getting there.” It was launched to general ridicule from the public, who obviously knew better. It was not because I thought there was an important principle between public and private ownership. Across the world, we can see examples of successful railways in both public and private ownership. I simply thought it would be hard to bring in effective competition.

When it came to managing our railways, there was a sense that we were managing decline, and in many ways of course we were: customers were choosing other modes of travel. I have checked the data on this. I am sure the Minister will be aware, but I might take the opportunity to remind him that when our railways were nationalised—I am talking not about one year’s or one month’s comparison, but about decades of data—more than 1,200 million annual journeys were made each year, and by the time of privatisation, that figure had declined steadily, year on year, to 700 million. There were a series of huge declines and the data were bad, however we look at them.

I changed my mind about rail privatisation for two reasons, the first being passenger growth. Again, it is slightly geeky, but I will remind the Minister of the data. Since privatisation, passenger numbers have gone from 700 million to 1,300 million-plus, which is a fantastic change. Level of usage on the rail network is now comparable with that in the 1920s. Privatisation saw a change of decades of usage, which was a good thing. I want to encourage more use of public transport, with more freight off the roads. The second reason I changed my mind was personal experience. While travelling around the country, I could see a steady change of attitude in the businesses towards being more focused on their customers—improving customer experience and developing new services and timetables. The customer became more central to the industry.

I agree with many of the comments made by hon. Members on both sides of the House about the quality and friendliness of the East Coast staff, which is absolutely first class. I use it, as I am sure do all the speakers in this debate.

[Grahame M. Morris]

You don’t use first class, though, do you?

[Andrew Jones]

No, I do not use first class—the hon. Gentleman is absolutely right. Extreme caution is required for any Member using first class, and I do not risk it.

The question is not whether the line should be in private or public ownership; it is about getting the franchise right. I want to see the franchise taken forward promptly, with customers right at the heart of the railway. That means listening to what they want and responding to it. For my own area, in the past three years we have seen the first direct London to Harrogate service for 30 years. I remind the House that this service was removed under nationalisation, alongside the downgrading of services for Hull, Bradford, Cleethorpes and Teesside. The new service is fantastic. Our area has an important visitor economy and is hosting part of the Tour de France next year.

[Mark Lazarowicz]

I might be wrong, but is the service to Harrogate not an East Coast rail service? Does that not show that the operator is able to be flexible and respond to customer demand and passenger needs?

[Andrew Jones]

Of course it is an East Coast service. In some ways the operator has responded and I am quite happy to reflect that. I just think that more can be done and the hon. Gentleman’s comment does not really address why our railways saw such a dramatic turnaround after privatisation. Opposition Members have had no comments whatever to make about how we have had decades and decades of decline in passenger numbers. Privatisation occurred and the situation changed utterly. I am sure the Minister has noticed that no Opposition Member has said a word about the change in passenger numbers from the mid-1990s onwards.

I would like to see the new franchise introduce more services for Harrogate. I am sure that representations will be made nearer the time. Flexibility will need to be built in so that we can allow the operator, whoever wins the franchise, to respond to demand. I hope there will be new rolling stock, as some of the trains on the service are from the 1970s, and line investment. It is worth noting that new rolling stock and line investment would change the cost base of the franchise, and start to change some of the numbers that Opposition Members have been keen to quote this afternoon. I urge the Minister to press on, because that will mean more innovation and more success for our industry.