Royal Mail: Universal Service Obligation
Debate between Andrew George and Blair McDougall(1 day, 5 hours ago)
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Blair McDougall
I will certainly raise my hon. Friend’s concerns about important medical post with Ofcom. Royal Mail is part of the critical national infrastructure and can reach every part of the country, and its ability to deliver such things is a business opportunity, and it needs to get that right.
Andrew George (St Ives) (LD)
On Monday, it was my privilege to visit the Helston sorting office, where I discovered staff burdened with remote, counterproductive micromanagement of their work and inadequate plans to deal with the inevitability of staff absences. I was distressed to hear them describe that they had been abused and threatened when undertaking their work on the frontline. Does the Minister agree that frontline workers should be praised and have management systems that empower them to resolve matters locally?
Blair McDougall
I think the hon. Gentleman can tell from the comments around the House how much respect and affection there is for posties around the country, and I am disturbed by what he describes. Ultimately, the only sustainable future for Royal Mail is in bringing together a workforce who are really passionate about what they do and a management who are seeking to get the company into a financially sustainable position. That is why we are prioritising the talks going on at the moment.
Post Office Green Paper
Debate between Andrew George and Blair McDougall(2 weeks, 1 day ago)
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Blair McDougall
I am very happy to reassure Mohammed and his sons about that, and to thank them for the work that they do for the community. My hon. Friend mentions the post office staying open for longer; that is typical of postmasters, who are not just running a business, but have a really clear sense that they are serving their community. That is why getting this right, and succeeding with the vision that we have set out in this Green Paper, is so important.
Andrew George (St Ives) (LD)
I welcome the statement, and I welcomed the opportunity to meet the Minister to discuss these issues. A lot of people are talking about either reopening post offices—indeed, the Post Office want to see them reopen—or avoiding closure, and he knows that it all comes down to remuneration. As he will have heard, a post office operator needs to sell at least 450 stamps every hour just to achieve the national minimum wage level of remuneration. That clearly is the reason why in Porthleven and Newlyn, where the Post Office want to reopen post offices, no one is interested in taking on those services. What can the Government do to ensure that the remuneration is sufficient to ensure that the network targets he has outlined can be achieved?
Blair McDougall
I thank the hon. Member for taking the time to meet me to make the case for post offices in his area, which he did with some passion. From conversations not just with him and other hon. Members, but with postmasters, I am left in no doubt about the importance of ensuring that the Post Office improves renumeration for post offices, because that is how we will ensure that the network thrives and survives. We are putting half a billion pounds into network transformation, so that all the businesses, including those in hon. Members’ constituencies, are sustainable.