Oral Answers to Questions

Amanda Milling Excerpts

Thursday 17th November 2016 Commons Chamber

[Andrew Jones]

I remind the hon. Gentleman how we collapsed in OECD league tables under the last Labour Government, and that we are spending £13 billion on transport investment in the north during this Parliament, as I outlined earlier.

[Amanda Milling (Cannock Chase) (Con)]

6. What steps are being taken to improve compensation for rail passengers who experience delays.

[The Parliamentary Under-Secretary of State for Transport (Paul Maynard)]

As my hon. Friend will be aware, we recently announced an improved compensation scheme for passengers that will apply if their train is more than 15 minutes late. All franchise competitions let by the Department will include that policy, and we will be exploring how to roll it out for all our existing franchises during this Parliament.

[Amanda Milling]

I thank the Minister for his response. On the Chase line, passengers face not only delays, but cancellations and part cancellations. Services often do not reach the two Rugeley stations, leaving passengers stranded and resulting in overcrowding on subsequent services. Will my hon. Friend outline how the compensation scheme will benefit those who are affected by part cancellations?

[Paul Maynard]

This is the third time that my hon. Friend has brought me to the Dispatch Box to discuss the Chase line, so no one can say that she is not assiduous on the matter. As she may well be aware, if a passenger’s journey is delayed by 30 minutes, for whatever reason—be it cancellation, part cancellation or a train turning around short of its destination—they are entitled to claim delay repay compensation. Under the new invitation to tender for the west midlands franchise, we are looking at how we scope the “delay repay 15” scheme, which will be brought in under that franchise.

Chase Railway Line

Amanda Milling Excerpts

Tuesday 1st November 2016 Commons Chamber

[Amanda Milling (Cannock Chase) (Con)]

The clocks turned back last weekend and the upside was an extra hour in bed. However, not only does this mean the days are getting shorter and winter is on the horizon, but I am afraid, for passengers of the Chase line, it marks more misery. What is at the best of times a railway line where passengers have to endure cancelled and delayed trains is at this time of year a line where they also face severe overcrowding.

I should start by giving some background. The Chase line is the railway line that connects Cannock Chase with Walsall and Birmingham. It runs from Rugeley Trent Valley, a station which is actually in the constituency of my hon. Friend the Member for Lichfield (Michael Fabricant), and stops in my constituency at Rugeley Town, Hednesford and Cannock.

The good news is that the misery for the passengers will be addressed by the electrification of the line. Indeed, the previous Secretary of State for Transport, my right hon. Friend the Member for Derbyshire Dales (Sir Patrick McLoughlin), was incredibly supportive of this electrification project, understanding the line well and the needs of residents as a former Cannock resident and councillor.

The electrification of the line will mean faster and more frequent trains, increasing the capacity on the line. But I am afraid there are several issues that I would like to outline in this debate relating to the service passengers will experience in the next couple of years. I want to cover the issues that passengers are currently facing, the issue of rolling stock when the line is electrified and the need to upgrade the facilities at the stations throughout my constituency, particularly Rugeley, Hednesford and Cannock.

Amazon has one of its fulfilment centres in Rugeley. Every autumn, it recruits seasonal staff to support demand and it recently announced 4,500 seasonal jobs. This is clearly excellent news for the creation of jobs. However, with a claimant rate of just over 750 across Cannock Chase, people will need to travel to fill those positions. Last autumn, Amazon recruited around half of its additional seasonal staff, and my inbox was full of complaints from passengers who were using the Chase line. Their complaints included overcrowded trains, passengers not buying tickets, and trains being delayed and cancelled. I am afraid that this autumn has been much the same for Chase line passengers, and the situation is likely to get worse.

The overcrowding of some services, particularly the commuter trains, is a constant and consistent complaint. All too often, it is reported to me that there are only two carriages on these services. Bearing in mind the level of use, that is simply unacceptable. Only this morning, I received a tweet from a passenger saying that the 7.04 service from Rugeley was made up of only two carriages. The passenger went on to say that they were standing in a packed carriage and asking London Midland to turn down the heating. On a different occasion, a passenger reported seeing a schoolboy faint, having had to stand. I have called for the level of service to be improved, and I have specifically asked the franchisee, London Midland, to review the number of carriages, particularly at peak hours. I am therefore particularly disappointed that the problem has recurred this autumn. Chase line passengers deserve better. I would therefore like to ask the Minister to put pressure on London Midland to provide the appropriate number of carriages on peak-time services on the Chase line.

The issue of overcrowding is exacerbated by the fact that not all passengers are paying for their tickets. As I understand it, the issue of Amazon staff not paying for their tickets is being addressed, and they are having their tickets paid for at source out of their salaries. However, there are still concerns about the lack of ticket inspectors resulting in passengers still not paying for their tickets. Some are able to dodge the inspectors at the various stations. Honest fee-paying passengers are hugely frustrated by this, and they want London Midland to ensure that tickets on these services are inspected, where possible as passengers board the trains.

The misery does not stop there. Another issue facing those long-suffering passengers is delayed and cancelled trains. It is not uncommon for passengers using the service to and from Rugeley to complain that the service has been stopped and re-directed from stations further up the line. This is an hourly service, so these problems result in people not being able to get to work on time and having to explain why they are late, day in and day out. They result in parents being unable to get back from work to pick up their children, and parents picking up children who are using the service not knowing when their train is going to arrive because it is stuck at Hednesford or Cannock station. London Midland’s explanation is that delayed trains are redirected part-way up the line to ensure that subsequent services are not also delayed, but that is little comfort for someone who is trying to use the service from the Rugeley stations. Frankly, residents in Rugeley are poorly served by this service, and that needs to be addressed.

As I have said, the electrification of the line will help to alleviate many of the issues I have outlined. For one thing, we will have a faster and more frequent service, with a train every half hour rather than every hour. That said, that will happen only when electric trains are running on the line.

I am glad to say that the electrification works are on track—sorry for the expression—for completion on time by the end of 2017. It was a real pleasure to meet the various stakeholders to look at the progress of the engineering works along the line, including meeting the hon. Member for Walsall South (Valerie Vaz) to review the now-completed major engineering work to tunnel under the shops in Walsall town centre, which included managing to keep the shops open throughout. I believe that McDonald’s did a very good trade during that time.

While the engineering works will be completed on time by the end of next year, which is fantastic news, I have uncovered an issue that I never really thought was possible. Despite plenty of warning—this project has been under way for some time—it appears that London Midland does not have access to rolling stock to run on the line, saying that it may be December 2018 before it has the electric trains. I started to get a sense that there was an issue with rolling stock when I wrote to London Midland asking when we would get electric trains on the line and have a faster, more frequent service. The initial reason I was given for a potential delay to the new service was timetabling, which made me somewhat suspicious.

The Hendy review stated that electric services would start by May 2018. However, it has now become apparent that London Midland will not be able to run electric trains until much later in 2018—nearly a year after the completion of the engineering works. Quite rightly, the passengers who use the service will see the project being completed at the end of 2017 and expect the new service to be running soon after. While we accept the need to test the line and train the drivers, which might delay things a little, the lack of rolling stock is unbelievable and unacceptable. There is a danger that Chase line passengers will have to suffer yet another autumn of pain.

I have several points to raise with the Minister. What are the Government doing to take a strategic view of the status of electrification projects and the availability of electric trains to ensure that rolling stock is being utilised in the most effective way? What measures are the Government taking to make sure that those bidding for new franchises are ensuring that the rolling stock requirements are being met?

[Tom Pursglove (Corby) (Con)]

One of the challenges in my part of the country is that the rapid housing growth that is coming on stream will put only more pressure on our existing rail services. Is that a problem in my hon. Friend’s area? Residents in Corby want more trains both northbound and southbound.

[Amanda Milling]

My hon. Friend must have been reading what is coming up later in my speech. His point also affects my constituency. Following the closure of Rugeley B power station, which I have discussed in this place several times, there will be new development, including new homes and businesses, meaning more passengers on the line and the need for more capacity. The problem is only going to increase and we need to solve it as quickly as possible.

The franchise for the Chase line is currently under review and, with the appointment due next year, I want to make a few points. What measures will the bidders take to ensure that the short-term issues of overcrowding, delays and cancellations are built into their plans for 2017? When will electric trains be running on the line? The contract says that that should be by the end of 2018, which is movement from what was stated in the Hendy review and some 12 months after the electrification work will be completed. I would like to know from the bidders what they are going to do to get trains on these lines as quickly as possible, at least by May 2018, as outlined in the Hendy review earlier this year. I know from some of the points made by passengers that there is a desire for later trains to and from Birmingham, so I am pleased that part of the specification will include those. I call on the bidders to do everything they can to make sure we get those later trains, because people are having to leave concerts and events in Birmingham early because otherwise they are not able to get home.

Finally, let me deal with the facilities available at each of these stations which serve Cannock Chase residents. In 2010, the national stations improvement programme led to welcome upgrades, including CCTV at platform level, new shelters and customer information systems. However, the facilities are still incredibly basic in terms of offering a welcoming environment—a welcome to Cannock Chase. There will soon be a designer outlet village in Cannock, similar to that in Bicester, which is in the constituency of my hon. Friend the Member for Banbury (Victoria Prentis), who is in her place, and Cheshire Oaks. It is expected to attract about 4 million visitors a year and will be situated close to Cannock train station. The developer anticipates that about 2% of visitors will be coming in by rail, although it is felt there is scope for that number to be much greater. As such, Cannock station will be the gateway to Cannock Chase and the Mill Green designer outlet village. The station currently does not have the facilities suited to that level of traffic and hardly provides a warm welcome to Cannock. The section 106 agreement provides £90,000 for station improvements, but it is accepted that much wider external funding will be required to make the necessary upgrades to the station’s facilities. I therefore ask the Minister to look at what Government investment could be provided to improve the facilities at Cannock station. The next station up the line is Hednesford, where I commend the work being undertaken by the Heart of Hednesford Group to adopt the station as a community platform to ensure the station provides a warm welcome to Hednesford. This is an excellent example of how a community group can work to improve the facilities at a station.

The station upgrades were not included as part of the electrification project. I have mentioned two stations that need improvement, but in all honesty I can say that they all do. Just some of the improvements required include having public toilets, parking and improved disabled access—that is a short list, drawn from the very long list I have in this folder. I therefore ask the Minister to consider what additional support can be provided by the Government to upgrade the facilities. I also call on the bidders, Network Rail and the two local enterprise partnerships to look at ways in which they can provide the investment to make these necessary improvements.

I could talk about many issues on the Chase line, after 18 months of social media contact, emails and letters on the subject. I hope that I have covered at least some of the issues raised by passengers. I wish to take the opportunity to thank the passengers and residents who have contacted me over the past few days, in the run-up to this debate, with specific examples, pulling together the key themes. In summary, Chase line passengers are getting a poor deal and deserve a better service, this autumn, next autumn and beyond. I hope the electrification project will address many of the issues outlined, but it will do so only if there are electric trains running on the line. With the Mill Green development and significant redevelopment in Rugeley, following the closure of Rugeley B power station and the subsequent addition of new homes and new businesses, the need for the railway line and the station facilities to be suitable for increased passenger use is as important as ever. I am incredibly grateful to the Minister for his time this evening, and I look forward to his response and to his support for the various issues I have outlined.

Oral Answers to Questions

Amanda Milling Excerpts

Thursday 15th September 2016 Commons Chamber

[Amanda Milling (Cannock Chase) (Con)]

Electrification of the Chase line will help to address overcrowding. However, I am aware that there may be delays in getting electric trains on the line. Will my hon. Friend review the position and do everything in his power to ensure that we get electric trains as soon as possible?

[Paul Maynard]

We had a very productive meeting with my hon. Friend last week. She is a doughty campaigner on behalf of that line and I will continue to press for further advances on the issue, as she asks.

HGV Fly-parking: Kent

Amanda Milling Excerpts

Wednesday 7th September 2016 Westminster Hall

[Helen Whately]

I thank the hon. Gentleman for bringing to life very effectively the unpleasantness of what is on the verges.

[Amanda Milling (Cannock Chase) (Con)]

I congratulate my hon. Friend on securing this important debate. Fly-parking is not just a problem in Kent. The Amazon fulfilment centre in Rugeley creates a lot of jobs, but we have the problem of a lot of lorries parking up overnight. My hon. Friend mentioned the litter, and there are a range of other associated problems. There are also the dangers of parking. Does she agree that we need to do more, in every way possible, to prevent lorries from cluttering up the backstreets of towns such as Rugeley?

[Helen Whately]

I completely agree with my hon. Friend that we need to do more. I will make some suggestions in a moment.

I want to look at this from the perspective of the lorry drivers as well. I am here to represent my Kent residents, but it is also important to understand that there is a challenge for lorry drivers. As my right hon. Friend the Minister will know, they are required by law to take breaks every four and a half hours, and they must record their driving hours on a tachograph. When the time comes for them to stop, they need to stop. Most drivers plan ahead for where they will stop, but all too often the stop they planned to use is full. For example, my hon. Friend the Member for Folkestone and Hythe (Damian Collins) tells me that the Stop24 lorry park in his constituency is often full. If that happens, drivers have to stop wherever they can.

The current situation has been intensified by the problems around Calais, which make drivers very reluctant to stop in that area. They are choosing to stop on our side of the channel, on their way over or on their way back, which is making the problem worse. The situation in Calais may continue for some time. I hope that it will be resolved, but even when it is, we should not think that the problem will go away, because the underlying problem of a shortage of lorry parking spaces in the south-east will remain.

In preparation for the debate, I have spoken to Kent County Council, which is well aware of the problem and working hard to tackle it. Matthew Balfour, the cabinet member for transport, told me that the council is currently doing a survey of the number of HGVs parking overnight across the county, which will update the figures for how many additional spaces are needed. The council is also looking into where lorry parking might be made available. Councillor Balfour also told me that enforcing parking restrictions is a challenge, and the level of fines tends to be lower than the cost of collecting them. A clamping pilot in Ashford was successful, but it proved prohibitively expensive because the cost of carrying it out was much greater than the revenue it brought in.

I have some specific examples. The penalty for parking on the hard shoulder is only £30, which is less than the £50 fine for exceeding safe driving hours. Parking overnight at a truck stop often costs around £21, so from a driver’s point of view, parking somewhere they should not might be a risk worth taking, even when there is room in a service area.

--- Later in debate ---

[Craig Mackinlay (South Thanet) (Con)]

I thank my hon. Friend the Member for Faversham and Mid Kent (Helen Whately) for securing this debate. I have had much correspondence on this issue with the Kent Association of Local Councils—I am sure my hon. Friend has as well—and it regularly fills up my email inbox. It is a struggle to know exactly how to solve it. The Stanford West development will be key to solving the problem of fly-parking, which is unfortunately blighting not just the immediate area around Dover and Folkestone, but the whole county. The attendance this afternoon of my hon. Friend the Member for Cannock Chase (Amanda Milling) demonstrates that this is an issue that extends beyond Kent, across the country.

I want to put a few facts on the counter today. Some 88% of all HGV traffic passes through Kent going towards the Dover ferry port or Eurotunnel and 70% of that traffic passes down the M20 as the most logical high-speed route from the M25 and elsewhere to get there. We have 10,800 freight vehicles—5,400 each way—passing through Kent every 24 hours. As the hon. Member for Stoke-on-Trent South (Robert Flello) noted very well, one of the reasons that Calais is not used is that, in the current environment, lorry drivers simply dare not park for long periods in Calais, as they may need protection from unwarranted and unwanted illegal migrants.

It is not just the primary routes that are suffering. Driving up here from my constituency on a regular basis, I have noticed areas particularly around Cobham. There is a particular on-off road around a petrol station, which is the main route back on to the dualled M2, and which is always chock-a-block with fly-parked lorries. The issue also affects minor roads. It is not uncommon to go anywhere in Kent and see lay-bys, meant for people to take a temporary stop or to dispose of rubbish from their cars, that have become overnight stops. Minor roads are also used. Traffic regulation orders have some value, but local authorities are often hamstrung by fairly limited powers and the difficulty of enforcing any penalty notices they issue. My hon. Friend the Member for Faversham and Mid Kent noted that the fines are so small that the cost of recovering them, using the SPARKS network and the powers under the Local Transport Act 2008, which allow local authorities to pursue foreign fines across borders, is often so prohibitive and aggravating that it is simpler to do nothing.

[Amanda Milling]

Picking up on the point about the nature of the areas where these lorries are parked, does my hon. Friend agree that it affects residents badly, such as those on Leathermill Lane and Love Lane in Rugeley, but it also affects businesses and other organisations in the locality, because they are parking on business parks as well?

[Craig Mackinlay]

My hon. Friend makes a valid point. The problem is that, if a vehicle is properly insured and there is no traffic regulation order to prohibit the parking on, say, a housing estate, under the law the vehicle can park there. It comes down to the lack of facilities that we have. Because of tachograph requirements and driver hours, some drivers are forced to stop wherever they can. That enforces the argument for proper sites across the country to stop that happening.

The mess that is created down the last part of the Thanet Way has been mentioned. I know my right hon. Friend the Minister is familiar with that area. There are four or five lay-bys, which are used overnight. I have cause to stop there from time to time when driving with my dog, so that she can take an appropriate break. I pick up what comes out of my dog, but I sometimes wonder if there have been several inconsiderate dog owners. Sadly, that is not the case—it is human waste and filth, which the hon. Member for Stoke-on-Trent South ably described.

The way to solve the problem is a mixture of carrot and stick. Enforcement notices have a valid part to play. Figures from Kent police, which I think my hon. Friend the Member for Faversham and Mid Kent already raised, show that in the six-month period from December ’15 to May ’16, 1,354 lorries were moved on and 370 suffered a graduated fixed penalty notice. A penalty notice should be sufficient to prevent those drivers from fly-parking the next time, but, unfortunately, a degree of lunacy comes into play. The Minister might be interested in this point. I have been doing a lot of work in Sandwich to try to stop big lorries going into the town as a result of blindly using the free software on their phones that is designed for cars, not lorries. Thankfully, we now have a 7.5 tonnes traffic regulation order. When it came in, I asked the police what they were going to do to enforce it. There is new signage of course, but the big stick of fining can work when a fixed penalty notice is issued to a UK haulier, because we know where they are and they can be pursued easily through the British legal system. The problem is with foreign drivers, of which some 65% seem to be the ones responsible across Kent. There is just one handheld machine for taking a credit card across the whole of Kent police. I found that quite incredible. I could set up a shop tomorrow and get a credit card machine in, but Kent police only have one. I am taking that up with the police and crime commissioner.

Cost is the big issue. That £20, or whatever the cost is, is quite a lot of money to the driver or foreign driver and it is not surprising that they want to avoid that. Farthing Corner, one of the key stations on the M2, charges £20 per night—it is not surprising if drivers avoid that charge.

There is a big contrast here with our EU neighbours, who tend to do this better than we have. In France, they have the aires system of truck stops. In Hungary, a place that I am more familiar with—my wife is Hungarian—all main motorways have pull-in areas. They are not full service stations, rather they are off-the-motorway pull-in areas with toilet facilities, called pihenöhely—I will leave a note for Hansard. My first time in Hungary I thought it was a place; there seemed to be rather a lot of places with the same name—they are all over the place.

Drivers’ hours are at the heart of this and until we provide proper facilities we are hamstrung on what we can do. Carrot and stick needs to come into play. The provision of areas, at reasonable cost if necessary, is the carrot. I do not know if there will be a cost associated with Stanford West for usual use; I would imagine there probably will be.

Oral Answers to Questions

Amanda Milling Excerpts

Thursday 10th March 2016 Commons Chamber

[Mr McLoughlin]

The hon. Gentleman is right that I know the area incredibly well, but we have seen major investment in the west midlands, including the re-establishment of the service from Shrewsbury via Telford, to which I referred in answer to my hon. Friend the Member for Telford (Lucy Allan), which has been welcomed. He is right that there is always demand for extra investment, but that must be measured against the record investment that we are putting into our railways.

[Amanda Milling (Cannock Chase) (Con)]

Cannock Chase, like Telford, is connected to Birmingham via a local line. It is a service that my right hon. Friend knows incredibly well. Unfortunately, users of the Chase line report multiple issues, such as late, overcrowded and cancelled trains. Will he confirm that the electrification project, which will mean that users will have a much better and frequent service, is on track for completion by the end of 2017?

[Mr McLoughlin]

I am grateful to my hon. Friend for her question. I was in her constituency just a few weeks ago and noticed that electrification work had already started on the line that runs through Hednesford to Cannock, not least at Stafford Lane and down by Brindley Heath where new bridges have been put up. I happen to know the area very well; it is where I grew up.

Cycling: Government Investment

Amanda Milling Excerpts

Wednesday 3rd February 2016 Westminster Hall

[Chris Green]

I absolutely agree. It sounds like a wonderful idea—imagine going through a tunnel and having a beautiful environment ahead of you. It is such a wonderful thing to see happening.

I was talking about cycling champions, and it would be interesting to hear from the Minister just how many cycling champions are now in place. I dare say that many people do not recognise their own cycling champion; perhaps local authorities have not always implemented the idea.

As we move towards further devolution with the establishment of mayors—as a Greater Manchester Member of Parliament, I particularly appreciate that—we would all do well to follow London’s example of investing in infrastructure to make the roads safer for cyclists. In conjunction with that, we must ensure that our planning system makes cycling and walking an early consideration in any new street design, housing development or business park, and encourages local authorities to design road improvements with cyclists in mind. Although that is contained in the national planning policy framework as a mechanism for sustainable development, the existence of cycle lanes alone is not enough. The quality of cycle lanes in new developments can and should be improved.

A key factor in getting more people into cycling is the condition of roads and the availability of cycle lanes. Badly designed cycle lanes force cyclists to use the road. Too often, they are just half a path, and many cyclists choose to use the road because it is dangerous to weave in and out of pedestrians. Such paths also tend to stop at every junction, but cyclists want to maintain their momentum and not stop and start all the time.

[Amanda Milling (Cannock Chase) (Con)]

I congratulate my hon. Friend on securing the debate. He talks about cycle lanes on roads. Does he agree that what we need includes investment in cycle trails, such as those around Cannock Chase? They are an excellent facility to encourage leisure cyclists and families.

[Chris Green]

Absolutely. We need a whole range. Emphasis on the roads is important, because people use them to go to the shops and so on, so there is a lot of functional utility to them, but we also need to encourage families to spend time together on their bicycles. It is a great way of having a sustainable cycling environment and culture.

Oral Answers to Questions

Amanda Milling Excerpts

Thursday 10th December 2015 Commons Chamber

[Claire Perry]

The hon. Gentleman raises the delivery risk inherent in all these things. This is the biggest transformation project for more than 100 years, and he is absolutely right that it has to be funded with both Government money and third party asset sales. A huge amount of due diligence has gone into that work, which is ongoing, but we now have a plan and are confident that £38 billion will be committed and that 850 miles of track will be electrified.

[Amanda Milling (Cannock Chase) (Con)]

I welcome the news that the electrification of the Chase line is on track for completion in 2017, but, unfortunately, that is little comfort for commuters experiencing serious overcrowding at peak times. Will my hon. Friend join me in calling on all relevant organisations, including London Midland and Amazon, to work together to find a prompt solution to this overcrowding?

[Claire Perry]

I am happy to confirm my interest in reducing overcrowding nationally and in Cannock Chase, which my hon. Friend represents with such vigour.

Oral Answers to Questions

Amanda Milling Excerpts

Thursday 16th July 2015 Commons Chamber

[Mr McLoughlin]

We have electrified the track between Liverpool and Manchester, replacing the two-car diesel trains with four-car electric trains from April 2015. I would have thought that the hon. Lady would welcome that and, if not, that she would at least welcome the increase in the fleet size of Northern trains by 10% in 2015, delivering an extra 87 carriages. We will double the services between Manchester Victoria and Liverpool, Macclesfield, Chester, Bolton and Stockport by the end of 2017—more has been done to upgrade those sections of rail in the past five years than was achieved in the 13 years her party was in government.

[Amanda Milling (Cannock Chase) (Con)]

As a former resident of Cannock, my right hon. Friend will be well aware of the importance of the Chase line electrification to residents and businesses in my constituency. Will he work with me to minimise any potential delays to the completion of the project?

[Mr McLoughlin]

My hon. Friend is quite right: I know that line incredibly well. It goes from Rugeley to Hednesford, then to Cannock and on to Walsall and Birmingham. As a member of Cannock Chase District Council, I campaigned for the line to be reopened and I am pleased that that happened in 1989. I am also pleased to confirm that as part of the electrification of that line, the new bridges at Hednesford, Stafford Lane and Cannock are already in place. The investment is £78.2 million and it is on target to be finished in December 2017.