Independent Complaints and Grievance Scheme

Amanda Milling Excerpts

Thursday 30th November 2023 Westminster Hall

[The Lord Commissioner of His Majesty’s Treasury (Dame Amanda Milling)]

It is a pleasure to serve under your chairmanship, Sir Robert. I congratulate my right hon. Friend the Member for Basingstoke (Dame Maria Miller) on securing the debate and on her excellent speech, which set out the details around the ICGS and how it was set up.

The Independent Complaints and Grievance Scheme was a fundamental step towards safeguarding everyone on the parliamentary estate, in the wake of disturbing allegations of bullying and harassment in Westminster back in 2017. As Members have mentioned, it was set up at pace and on a cross-party basis, and I too pay tribute to my right hon. Friend the Member for South Northamptonshire (Dame Andrea Leadsom) for all her work when she was Leader of the House, as well as for her work over the past few years in ensuring that the House authorities continue to look at this important issue.

The ICGS now provides a dedicated independent mechanism for handling complaints of bullying, harassment or sexual misconduct in both Houses, and it forms an important part of the parliamentary standards system and of efforts to effect culture change in Westminster. To pick up on some of the words mentioned in each of the speeches this afternoon, reputation matters, trust in politics matters and culture matters. That is why it is so important to have this system in place, and I will come on to talk about the review and its importance. The safety of the parliamentary community is paramount, and the Government have made it clear that there is no place for bullying, harassment or sexual harassment in Parliament. By working cross-party, we can ensure that everyone who works in Parliament is treated with dignity and respect.

As my right hon. Friend the Member for Basingstoke outlined in her excellent opening speech, an independent review of the ICGS was launched on 23 October to assess the performance of the ICGS and identify areas for further improvement. This is something that has been evolving over time, and there was a previous review, which I will touch on in a moment. The current review is an important piece of work, and I remember having a conversation with my right hon. Friend the Member for South Northamptonshire last year. It is five years since the ICGS was first developed and launched, so it is an ideal time to review how it is working. The review will look at the operation of the ICGS, as well as at understanding the investigatory process and the complexities involved.

[Dame Maria Miller]

The Minister said a phrase a few moments ago that I think is important: the ICGS is a system. It is not a thing, but a system; it is a number of different elements. The concern that I expressed, and that has come from elsewhere, is that although we may be having this review at the moment, not all of the system has actually been implemented—many elements of it were never implemented. Will she join me in urging the review to particularly focus on that point?

[Dame Amanda Milling]

I am grateful to my right hon. Friend for her intervention. The terms of reference have been set for this review, but there are a number of different mechanisms relating to standards in the House. The Standards Committee is actually undertaking an inquiry itself, and I am not sure whether my right hon. Friend has put evidence to that inquiry, but I would urge her to look at that as well.

As my right hon. Friend the Member for Basingstoke mentioned in her opening remarks, the independent reviewer will soon launch a call for written evidence, and I encourage members of the parliamentary community to submit evidence. The review is expected to conclude and to be published in early 2024. I know that my right hon. Friend the Leader of the House will continue to champion improvements to the ICGS as a member of the House of Commons Commission—indeed, many Members present are members of the Commission, including the SNP spokesperson, the hon. Member for Edinburgh North and Leith (Deidre Brock). One of the Commission’s recommendations from earlier in the year was the need for a new resolution service to support Members and staff to resolve issues and repair relationships.

I will turn now to the terms of reference of the current review. There have been a number of mentions of timeliness today, and quality and timeliness is one of seven points in the review’s terms of reference. The review will be an opportunity to address concerns about timeliness and the quality of investigations. Fundamentally, we need to ensure that people have confidence in the ICGS. I know that the Leader of the House and Commission members look forward to working with the director, the chair of the Independent Expert Panel and the Parliamentary Commissioner for Standards to ensure that the system operates as effectively as possible. All colleagues mentioned timeliness in their speeches, and Alison Stanley’s 18-month review of the ICGS, which was published in February 2021, stated:

“Its operation and processes have become over complex and there is a perception amongst the Parliamentary community that it is a stressful, isolated and lengthy process.”

I very much welcome the fact that timeliness is part of the current review, because it is one of the things that cause concern.

The hon. Member for Blaenau Gwent (Nick Smith) mentioned risk-based exclusion, and the Commission continues to consider the matter—as hon. Members will appreciate, there is a need to treat it with due care and attention. On 12 June, there was a debate about the proposals for risk-based exclusion that the Commission published in late May. It was a general debate because the commissioners were conscious that the publication of the report was the first opportunity for hon. Members to consider the Commission’s final proposals. It was an important opportunity for Members to express their views—ultimately, this is House business. The Commission has reiterated its strong commitment to proceed with this matter while taking on board the useful practical suggestions that emerged from that debate. It is of course paramount that everyone working on the estate feels safe. We all have a responsibility to improve the culture and working environment across Parliament.

The ICGS has been an integral part of efforts to change the culture in Parliament. We must remember that we probably would not be having this debate if it were not for the bravery of those men and women who chose to speak about their personal experiences. We thank them for taking that step on behalf of everyone. It is vital that we continue to take steps in the right direction and to listen to feedback. The review is under way, and I am sure the independent reviewer will listen to this debate. I will ensure that a copy of Hansard is provided with the points that have been made this afternoon.

It is important that the system has the confidence of all those involved. Our Parliament must lead by example in how it tackles these issues. The Government and the Leader of the House look forward to seeing the review’s recommendations. I sincerely thank my right hon. Friend the Member for Basingstoke for securing the debate, as well as all those who have worked so hard in this area.