Asked by: Amanda Hack (Labour - North West Leicestershire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what data her Department holds on average response times to queries from users of the Child Maintenance Service since 2019.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) are committed to delivering the best possible service to all customers. Customers can contact the CMS in a number of different ways.
This could be via the telephone, by post or through the CMS online service. Depending on what the query is and how it was made, response times can vary.
Whilst the DWP does not collate data on average response times for all queries across different CMS channels, we are working to improve the efficiency of our customer interactions. We will continue to review, evaluate, and enhance our service lines to meet demand and deliver a quality customer service.
Asked by: Amanda Hack (Labour - North West Leicestershire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent data her Department holds on the number of complaints made per month about the Child Maintenance Service.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
The number of complaints made to DWP regarding the Child Maintenance Service is published within table 11 of the Child Maintenance Service Official Statistics: Child Maintenance Service statistics - GOV.UK. Data is presented on a quarterly basis.
Table 1: Number of complaints received by the Child Maintenance Service
Quarter | Complaints received |
Jan to Mar 2015 | 625 |
Apr to Jun 2015 | 625 |
Jul to Sep 2015 | 760 |
Oct to Dec 2015 | 715 |
Jan to Mar 2016 | 645 |
Apr to Jun 2016 | 635 |
Jul to Sep 2016 | 710 |
Oct to Dec 2016 | 695 |
Jan to Mar 2017 | 840 |
Apr to Jun 2017 | 760 |
Jul to Sep 2017 | 645 |
Oct to Dec 2017 | 745 |
Jan to Mar 2018 | 990 |
Apr to Jun 2018 | 1,400 |
Jul to Sep 2018 | 1,595 |
Oct to Dec 2018 | 1,810 |
Jan to Mar 2019 | 2,430 |
Apr to Jun 2019 | 2,485 |
Jul to Sep 2019 | 2,830 |
Oct to Dec 2019 | 2,410 |
Jan to Mar 2020 | 2,590 |
Apr to Jun 2020 | 1,360 |
Jul to Sep 2020 | 1,430 |
Oct to Dec 2020 | 1,865 |
Jan to Mar 2021 | 1,815 |
Apr to Jun 2021 | 1,710 |
Jul to Sep 2021 | 1,545 |
Oct to Dec 2021 | 1,505 |
Jan to Mar 2022 | 1,570 |
Apr to Jun 2022 | 1,455 |
Jul to Sep 2022 | 1,450 |
Oct to Dec 2022 | 1,380 |
Jan to Mar 2023 | 1,420 |
Apr to Jun 2023 | 1,285 |
Jul to Sep 2023 | 1,385 |
Oct to Dec 2023 | 1,260 |
Jan to Mar 2024 | 1,435 |
Apr to Jun 2024 | 975 |
Note: Figures are rounded to the nearest 5