Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the potential impact of (a) prolonged waiting times and (b) lack of clarity regarding the application process on people with disabilities who are attempting to make use of the Access to Work scheme.

Access to Work has a significant backlog of applications, with 62,000 outstanding applications in February 2025. This has resulted in significant delays and we are considering changes within the existing policy framework to reduce this.

To support customers with the application process, we have streamlined our delivery process and made all core parts of the Scheme, such as applying and requesting payment, fully digital. We recognise that significant delays can have adverse effects on customers, our Case Managers receive training in how to identify and support vulnerable customers during their application process and can provide advanced support to those whose wellbeing is affected during the application process.