DWP: Performance

Alison Seabeck Excerpts

Monday 30th June 2014 Commons Chamber

[Alison Seabeck (Plymouth, Moor View) (Lab)]

I remember the introduction of the much-needed welfare reform under the previous Government and the teething problems that materialised early on. At that point, Labour MPs stood up, questioned their Government and said that we needed to see some change. The situation in the Chamber today has been totally different. This Government are just ploughing on and we have not heard a squeak about it from Government Members, with the possible exception of the hon. Member for Wolverhampton South West (Paul Uppal), who did touch on his constituents. Frankly, we have been listening to sheep living in a parallel universe.

This motion is about system failure, not the principle of welfare reform or making work pay. Given that I have had 300 cases across my desk recently, I had hoped to raise 10 of them today, but I am not going to be able to do that, so I will raise just a couple. Mr M applied for PIP last September. In January, an assessment was set in Tavistock, 20 miles away, which prompts the very good question: why does he have to go to Tavistock when we live in a city with a population of 250,000? His paperwork was lost and he had to go for another assessment in May. When he arrived he was told it had been cancelled, but nobody had thought to tell him.

Mrs P applied many months ago and continues to have major operations for cancer of the lung, liver and bowel. She had to postpone her last assessment because of a lung operation. I am not quite sure whether she is considered to be terminally ill, but according to Atos she is not and she is still waiting for a decision. Mrs P applied last December and has been through various processes, including being told she has to go to Portsmouth, which is three and a quarter hours away, for an assessment. I hope the Minister will look into that. I know Whitehall has a problem distinguishing between two naval cities, but that, quite frankly, is ridiculous. When Mrs P finally arrived, Atos told her, “We’ll help you back into work,” which is interesting because she is self-employed and has told Atos as much on a number of occasions. The system is in chaos and does not take account of people’s problems.

There are also legal issues. It is believed that such delays are discriminatory, because the failure of companies carrying out the assessment and the guidelines that the DWP has to work to mean that the Government are actively supporting institutional disability discrimination. Under the Equality Act 2010, unfair treatment of a person or group of people by a public body due to a protected characteristic—in this case, disability—constitutes unlawful discrimination. The service provided to claimants of the disability benefit PIP is worse than the service provided to claimants of non-disability benefits administered by the DWP. PIP and ESA claimants are unfairly treated in comparison with claimants of non-disability benefits in that the norm for claimants of non-disability benefits is to wait for no more than 12 weeks, while, from all the experience of the many cases that I and other hon. Members have seen, that is simply not the case with disability benefits.

I think that this callous Government are failing morally and legally to administer welfare reform correctly. I urge hon. Members to support the motion, which, as I have said, is about the system, not the principle that some welfare reform is needed.