Local Post Offices

Alex Mayer Excerpts

Thursday 30th January 2025 Commons Chamber

[Alex Mayer (Dunstable and Leighton Buzzard) (Lab)]

I commend the hon. Member for Taunton and Wellington (Gideon Amos) on securing this important debate. I think that most Members and most people are pro-post office. After all, post offices are part of the fabric of our nation. Many Members of my age were brought up on Postman Pat and his black and white cat. It would not have been the same without Mrs Goggins at the local post office.

The Leighton Buzzard post office first opened its doors at its current location near All Saints church back in 1887. We all recognise that a lot has changed in the last 137 years, and since Postman Pat hit our screens in the 1980s. I used to queue at the post office to get my car tax. Emails have transformed how we communicate. TV licence sales have moved online or to phone or direct debit. What has not changed is the way that post offices foster a sense of community pride. Half of UK consumers say that their local post office creates a sense of belonging and community identity. An Association of Convenience Stores survey ranked the post office third for having a positive impact on local communities.

Post offices also drive footfall to our high streets because when someone goes to the post office in the town centre, they often spend money elsewhere. More and more, post offices support e-commerce, and they are important to small businesses, half of which use them at least once a month. Increasingly, they are a vital means of accessing cash.

Since 2015, my constituency has lost 60% of its bank branches. In recent months, two more high street banks, Lloyds and Halifax, have left Leighton Buzzard town centre. In September, when Halifax announced its closure, it was explicit that it expected the post office down the road to take up the slack. Whether that will be possible is a question I will turn to shortly.

I was proud to stand on a Labour manifesto that committed us to strengthening the post office network. I welcome the Government’s £37 million investment to support post office branches, along with the £20 million boost to sub-postmasters’ pay and the plans to publish a Green Paper seeking public views on the future of the Post Office. This all comes at a critical time.

The 100-plus-year-old Leighton Buzzard post office is a Crown post office. The desire of the Post Office to move to a fully franchised model is not new. It has been on the cards for some time, but it is causing understandable concern for local people who deeply value the service that their post office provides, for all of the reasons I have outlined. I welcome the expressions of interest in taking on those Crown branches. Although not all of those applications will be viable, it is encouraging that third-party operators are willing to step in, potentially integrating retail elements to make these branches more financially sustainable.

However, as my hon. Friend the Member for North Durham (Luke Akehurst) mentioned, the recent announcement by WHSmith, which hosts around 200 post office counters, has raised concerns about whether third-party takeovers truly are a long-term solution. I would be grateful for the Minister’s views on that. I would also be keen for him to explore with the Post Office whether there is merit in treating Crown branches where it owns the freehold of the building differently from those where it leases the premises.

Let me turn briefly to the related issue of postboxes. Some new developments simply do not have them. That means that someone who lives in Bidwell West would have to go on a half-hour hike to post a letter. The law states that residents should be within 500 metres of a post box, but that is simply not happening. Perhaps the Minister might raise that with the Secretary of State for Housing, Communities and Local Government, to ensure that housing developments include post boxes as standard. After all, letters are vital for a thriving postal service.

The Post Office is a national institution. It brings essential services to countless communities, whether sending a parcel, withdrawing cash or topping up an electricity meter. It supports local businesses, high streets and local identity. Yes, it must change, but it must not wither. Local people must enjoy a first-class service.