Service Family Accommodation

Debate between Alex Chalk and Mark Francois

Tuesday 20th December 2022 Commons Chamber

[Alex Chalk]

The hon. Gentleman asks, quite fairly, whether I think that the contractors are meeting their requirements. We are absolutely clear that they are not meeting their requirements. Indeed, that is why a rectification plan was imposed as long ago as September; it was clear that there were some fundamental issues going wrong. I have spoken about the IT issues, but also, candidly, there were not enough people in the call centre. I think Pinnacle had 14 people, although that has now been increased to 60.

I get that there has been some snow and ice, but not biblical levels of snow and ice; these are things the contractors should have accounted for and prepared for. The hon. Gentleman asks whether the contract is value for money, and no, at the moment I do not think it is. If the contractors performed, it would be a perfectly sensible contract, but I reiterate: over and above the annual amount, we must ensure there is the £350 million of support to get ahead of this problem, so that we can have a well-maintained service family accommodation estate that does not run into problems in the first place. I am pleased to note that there is £76 million targeted towards improving thermal efficiency—to you and me, Mr Speaker, that means boilers, insulation and so on—which again will resolve some of these issues.

There are lessons to be learned, candidly, and I am clear about that. One thing that must be investigated is how this contract was entered into. Was it the case that some people were—how can I put it?—a little economical with the actualité when indicating what they could provide by way of support and IT? What did they say and when? We need—[Interruption.] Of course we should also look at the due diligence; that is a fair point as well.

The hon. Gentleman made a political point at the beginning, and I hope he will forgive me for saying this: it is true that a lot is being asked of our troops at Christmas, including to fill in for jobs that others are not doing. I urge him to join the Government in saying that those going on strike should call those strikes off so that our troops can get the Christmas they deserve.

[Mr Mark Francois (Rayleigh and Wickford) (Con)]

In February 2020, I co-authored a report called “Stick or Twist?” for the Prime Minister, copied to the Defence Secretary, after a year-long study into why armed forces personnel leave. Poor standards of accommodation was one of the major factors why they decide to stop serving the Crown. In that report, we pleaded with Ministers not to go ahead with the Future Defence Infrastructure Services contract, but to look at better alternatives, such as a bespoke forces housing association instead. Nevertheless, they ploughed on. FDIS will never work. It is structurally dysfunctional. I say to the MOD: “Please, on behalf of service personnel and their families, rip off the plaster, admit you were wrong, create a workstream on accommodation as part of the integrated review, and do something better that actually works.”