Oral Answers to Questions
Debate between Alex Burghart and Philip Hollobone(1 year, 5 months ago)
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Mr Philip Hollobone (Kettering) (Con)
The Parliamentary Secretary, Cabinet Office (Alex Burghart)
We know the frustration that my hon. Friend’s constituents, and indeed all constituents, feel when they are kept waiting on helplines. Departmental helplines are not managed or run centrally, and therefore each Department is responsible for its own helplines and for response times and waiting times. However, I know His Majesty’s Revenue and Customs, for instance, has recognised that its customer services have not been good enough recently and is taking steps to improve them.
Mr Hollobone
With two thirds of HMRC staff working from home, and with HMRC taking more than 20 minutes, on average, to answer the phone, HMRC has now shut down the busy self-assessment helpline over the summer. Will my hon. Friend take action, together with His Majesty’s Treasury, to address the presently appalling level of customer service at HMRC?
Alex Burghart
I am sure my colleagues in HMRC will have heard my hon. Friend’s comments.
Coronavirus: Education Setting Attendance and Support for Pupils
Debate between Alex Burghart and Philip Hollobone(3 years, 2 months ago)
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Alex Burghart
I thank the hon. Gentleman, and it is very good to hear about what he saw going on in Denton in his constituency during the summer. The tutoring programme is at the very heart of our response in helping children catch up, in so far as it is possible to do so. We know from the very best international and national data that when children have one-to-one or one-to-two tuition, it can be revolutionary for their learning, and that is why this Department is channelling money and effort into it.
Mr Philip Hollobone (Kettering) (Con)
I warmly congratulate my hon. Friend on his thoroughly well deserved appointment.
Schools in Kettering are doing their very best, but are facing a very challenging time at the moment with some rapidly rising covid rates, especially in secondary settings. Could we have some specialised support and enhanced efforts from Public Health England and the Department to help them to get on top of this?
Alex Burghart
I thank my hon. Friend for his question and his remarks. As I mentioned a moment ago, there are DFE REACT teams working around the country, and their role is to work with schools, local authorities and regional schools commissioners to tackle precisely this problem. I am sure that, if he were to get in touch with the Department, it would be able to fill him in more on what is happening in his area.