Oral Answers to Questions
Debate between Alex Burghart and Chris Elmore(1 year, 5 months ago)
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Chris Elmore (Ogmore) (Lab)
Following the question asked by the hon. Member for Kettering (Mr Hollobone), may I press Ministers in relation to HMRC and Department for Work and Pensions phone services? I have constituents who are waiting over an hour to speak to DWP call centre staff, who are then cut off. The pressure is partly caused by more and more people relying on DWP and HMRC services. Having been cut off, they subsequently receive letters saying their benefits have been revoked or they are expected to repay taxes, without having been able to talk to any officials in those call centres. It cannot be right for the Minister to say that it is for those Departments to deal with the problem. The Cabinet Office needs to have a co-ordinating role to resolve these ongoing problems. It is simply not good enough.
Alex Burghart
The hon. Gentleman will have heard me say already that it is a matter for those Departments. It is their responsibility, but I know they are taking those responsibilities very seriously. DWP and HMRC are working hard to get the waiting times down.
State Pension: Women born in the 1950s
Debate between Alex Burghart and Chris Elmore(6 years ago)
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Alex Burghart
I feel that the hon. Gentleman has achieved his purpose by putting such a claim on record. I am not aware of his predecessor having made such remarks and I am not aware of the context, so he will forgive me if I do not comment on them, although I am sure that he did not really make that intervention to get my response.
Chris Elmore
Although a potted history of where the state pension has come from and why changes have been introduced under whichever Government is interesting, the debate is not about that; it is about the fact that the Government have taken an archaic view and are essentially punishing women born in the 1950s, who have already faced discrimination through maternity laws, previous pension changes and national insurance changes. The debate is not about a potted history of why we are where we are. It is about some sort of redress for those women, who have already faced unnecessary burdens throughout their working lives. I am not trying to suggest that the hon. Gentleman is trying to move the agenda on, but the debate is not about why we have they pensions that we do. It is about the fact that the Government are accelerating the change and not giving any redress to the women affected, who quite frankly deserve it.
Alex Burghart
I thank the hon. Gentleman for his lengthy intervention. I am making my own speech and will make my points in the way that I wish to make them, although I am grateful to him for telling me how I should speak.
The major demographic change needed to be addressed. A girl born in 1951 was expected to live to 81, and a boy to 77. By this year, the Office for National Statistics cohort figures showed an increase of more than 10 years for newborn girls and more than 12 years for boys, to 92 and 89 respectively.