Bank Branch Closures

Alan Brown Excerpts

Wednesday 18th March 2020 Westminster Hall

[Alan Brown (Kilmarnock and Loudoun) (SNP)]

Thank you for allowing me to catch your eye, Sir David. I congratulate my hon. Friend the Member for Midlothian (Owen Thompson) on bringing forward the debate. I want first to touch on the potential closure of the Bank of Scotland branch in Galston in my constituency. It is not just the last bank in Galston, but actually the last bank in town for nine settlements. Kilmarnock, the major town in my constituency, will be the only one left with banks. That is unacceptable. Settlements with a combined population of more than 40,000 people will be without access to a bank.

The Bank of Scotland always uses the same mode of operation; it sends out a letter to notify its customers and produces statistics that say that the branch has had a drop in numbers and performs less well than the average bank. I pointed out that if it keeps reducing branches and concentrating on big urban centres, the remaining rural branches will clearly have less footfall than the urban branches. They also have less overheads, and possibly less staff. It is not comparing apples with apples.

[Kirsten Oswald]

My hon. Friend is making some fundamental points. Does he share my utter dismay that banks repeatedly tell us that more people bank online while not realising that they of course have to because banks keep closing their branches?

[Alan Brown]

I agree 100%. The banks are forcing a change in behaviour. In Galston, Bank of Scotland also highlighted that businesses are now using the cash machine to lodge more money. Why is that? It is because the staff have advised businesses to do that. Guess what? It is now taking away that cash machine anyway, so that argument is completely undermined.

It is really frustrating for people when they get a letter with fancy pie charts and statistics that are frankly meaningless. I believe that I have got some analytical skills, so as an MP I contacted the bank to ask a number of questions about the statistics it provided on changing behaviour. I got the most ridiculous, bland response, all dressed up in woolly words and ignoring my questions. I call on the Bank of Scotland at the very least to up its game, increase engagement and answer questions that come from the likes of me and the members of the community who are lobbying hard.

In concluding, I would like to raise another issue that is pertinent to people who have worked for Royal Bank of Scotland. Many women who worked in banks were part-time workers who had less wages. They had to suffer redundancies through bank closures. Some of them might be WASPI women—Women Against State Pension Inequality—who will have to wait longer before they access their state pension. Those who were RBS employees discover that, once they access their state pension, RBS initiates a clawback on their private pension. I met constituents on Friday, and one of them loses up to 25% of her pension. It turns out that is legal—it goes back to an agreement that RBS put in place—but it is also immoral.

Royal Bank of Scotland is part of the NatWest group—that is how it is to be rebranded—and NatWest does not employ such a clawback. I urge the Minister to think about that and the impact it is having on people. Given that the Government are the major shareholder in Royal Bank of Scotland, and it is now returning a profit of billions of pounds, the very least they could do is look after those workers who were loyal to Royal Bank of Scotland but got a kick in the teeth when bank closures were implemented.