Oral Answers to Questions

Debate between Al Pinkerton and Stephen Timms

Monday 9th March 2026 Commons Chamber

[Dr Al Pinkerton (Surrey Heath) (LD)]

My constituent Michael, who is autistic, lost his personal independence payment in January when he was moved to employment and support allowance without explanation. He is attempting to appeal that decision. Given warnings from the National Autistic Society about barriers that autistic people face in navigating the benefits system, what steps is the Department taking to improve communication and staff training to better support neurodiverse claimants?

[Sir Stephen Timms]

The hon. Gentleman is right to raise that matter. It is fair to say that the PIP application process is old-fashioned, clunky and difficult for many. I mentioned earlier the review of PIP that is being undertaken. Members of the steering group have described applying for PIP as “dehumanising”. The health transformation programme is under way, and we are improving the process, including by making claims fully online in a trial number of postcode areas. I hope that a broadly much better approach will come out of the review.