Fraud Strategy 2026-29

Debate between Adam Dance and Gordon McKee

Tuesday 7th July 2026 Westminster Hall

[Adam Dance]

I agree with some of what the hon. Gentleman said, and I will come on to talk about why banks should have more face-to-face contact with people instead of sending them online.

It is even simple, little things. One constituent was scammed into paying a clean air zone charge, which does not exist, because it popped up on a sponsored page on Google. Another agreed to send Amazon vouchers to their elderly mother, but they actually sent them to a scammer.

In April, in response to this problem, the Government came forward with the 2026 to 2029 fraud strategy. They have committed £250 million to the plan over the next three years. There is a lot to welcome in the strategy, particularly the establishment of the fraud victims charter and the new Report Fraud scheme to replace Action Fraud, which was totally useless.

[Gordon McKee (Glasgow South) (Lab)]

I will make my intervention very quick, Mrs Harris. Unfortunately, Police Scotland and the Scottish Government have not opted to join the Report Fraud scheme. That means that my constituents do not benefit from it. Does the hon. Gentleman agree that they should make progress in joining it?

[Adam Dance]

I totally agree that Scotland should join, because we should work together against fraudsters, not in isolation or silos.

Short of catching the fraudsters themselves, my constituents who were defrauded provided every scrap of evidence that they or their businesses could, but they were all told by Action Fraud that there was no line of inquiry. I welcome the strong start on international co-operation and the introduction of an online crime centre, a new abuse taskforce and more data-driven policing. If properly supported, that work could help us to take a proactive approach to addressing the types of fraud that my constituents were victims of. Will the Minister look into whether the cases that Action Fraud failed to follow up can be reopened with those new systems in place? Lots of my constituents are still out of pocket.

Despite that, there are still some real challenges with the strategy. The big question is whether, given the scale of the problem, £250 million is enough. Will we be able to afford the technology and the workforce to keep up with fraudsters? Is the strategy fully costed, or will we find ourselves in a situation like that of the defence investment plan, for which the money just is not enough? I know for a fact that we do not have enough police officers to do outreach to all the people vulnerable to fraud in Yeovil and south Somerset. Given that we are losing billions to fraud, surely it would be a smart move to invest a bit more in fighting it. The expansion of awareness campaigns such as “Stop! Think Fraud” is great, but what are the challenges to that? How will current approaches be improved to reach more people and be more effective, given that fraud cases are still on the rise?

Another glaring issue is that the strategy provides no changes to the current system of largely voluntary charters and Ofcom oversight of social media and tech platforms to prevent fraud. Two thirds of authorised UK financial fraud last year happened on social media. In fact, through things like paid advertising, these companies could be making a profit from fraud on their platforms. It is not good enough, so why are the Government and Ofcom not doing more?

The Online Safety Act 2023 gives us tools to fine social media companies for not reducing harm, but will they be properly used? Will the Minister commit to push Ofcom to prioritise fraud enforcement? Will the Government give Ofcom a hard deadline to implement the fraud advertising codes of practice, which would set out rules for ads online?

We could talk for hours and hours about the different types of protection that need to be in place, but sadly for me—and luckily for everyone else—we do not have hours, so I will focus on the cases of two constituents and the questions about safeguarding that they raise.

Christopher lives with developmental language disorder and struggles to produce or retain complex information. He is very agreeable and is known to give consent even if he does not really understand, which makes him incredibly vulnerable. He was targeted by romance fraudsters, who misled him, largely online, into believing that he was in a romantic relationship with one of their gang. He was convinced to travel to Hungary to buy a property for them to live in. He invested £70,000 in a property that was never transferred to him. After that, he was persuaded to purchase a rundown property in Yeovil and was misled into joining a property scheme that he could not afford. He ended up taking on loans to manage his debt. My team and I managed to get him the £70,000 back from Lloyds after his therapist reached out to us, but that case raises serious questions about how effective protections are for the most vulnerable people. About 7% of the population have DLD, and many more have other forms of learning difficulties, which can make them just as vulnerable, so we are not talking about a small number of people.

Banks’ fraud protection systems rely on automated texts or AI, which the fraud strategy continues to support as a key safeguard, but that is not good enough for someone with communication challenges or learning difficulties. Christopher’s therapist faced endless barriers in trying to get in contact with Lloyds; they were turned away from the branches and told to go online.

We need clarity from the Minister about how the Government will work with the banks to ensure that their safeguards are accessible for people with neurodiversity and disabilities. Will the fraud victims charter establish a right for vulnerable people to access in-person specialised support in bank branches or banking hubs? We also need clear routes for therapists and support providers to flag concerns to financial services and the police. Christopher should not have been able to take out those loans without it being flagged.

The second case that I want to raise is that of Jason, a veteran who served in the Navy. He has come up from Somerset to sit in the Public Gallery today—welcome, Jason. Jason was a victim of wealth creation and property investment schemes run by trainers who styled themselves as social media influencers and targeted veterans and military personnel. These influencers promote themselves and their lifestyle online. They then go to veterans such as Jason, bigging up their military background to build trust. The combination of slick social media, a background that people think they can trust and the promise of training courses that offer financial freedom can be pretty convincing. That is especially true when we consider that far too many of our veterans are facing hardship that, according to Trussell, means that they are twice as likely to run out of food than those who have not served.

In reality, the training courses do not deliver the skills and high-figure salaries promised. Instead, people get basic technology and mindset training. The people running these schemes know that what they offer is absolutely rubbish, but they will convince people to invest in more sessions and to recruit others until they are trapped. Jason ended up spending over £20,000 on training. It got so bad that he even considered taking his own life. Thankfully, Jason is with us and has turned things around. He is now working a fantastic job and has completed an Ironman to raise awareness and money for his community. Sadly, others felt they could not find a way out, like Danny Butcher, who took his own life and in whose name a foundation has been set up, of which Jason is a trustee.

The fraud strategy does not give us much on how to deal with cases like that, where people are clearly being taken advantage of and misled, but where proving fraud is a challenge. I hope the Minister will commit to looking into how measures in the strategy can be used to investigate these types of practices. What we urgently need is proper protections and warnings on social media about the risks posed by this industry. We already have warnings in place for gambling and social media. We even provide warning labels for public service broadcasts. Why can we not do that for wealth creation influencers?

Jason and other veterans have been fighting for the Financial Conduct Authority to fully regulate the property training industry across the UK. Jason is not the only one, and I have heard from many people who have been drawn into this. The Government also need to investigate the practices and impact of the broader influencer wealth creation industry. It is not just veterans, and if we do nothing, more and more vulnerable people will be ripped off.

It is no overstatement to say that we are fighting a war with fraudsters. For far too long they have been one step ahead. I hope that the Minister will be able to address the issues we have raised today and will commit to setting up a meeting with me and her ministerial colleagues, so that we can talk in more detail about these cases. This issue is not going away, and I will not either until I have seen stronger protections put in place.