Oral Answers to Questions

Debate between Tom Pursglove and Grahame Morris

Monday 26th February 2024 Commons Chamber

[Tom Pursglove]

I pay tribute to my hon. Friend for her work in representing the views of her constituents on this issue. She firmly backs the Government’s plan, which is allowing us to get on with closing hotels such as the one in her constituency, and we will continue to make progress to deliver on our commitments.

[Grahame Morris (Easington) (Lab)]

Banking protocols clearly state that banks should contact the police when they detect fraud. HSBC rightly prevented a vulnerable constituent of mine from conducting a bank transfer to fraudsters in South Africa. However, owing to a failure to notify the police, the fraud continued, and as a result my constituent lost more than £32,000, transferred with the use of Apple gift cards. What advice can the Minister give? What recourse has my constituent to recover the money from HSBC? If it had followed the protocols laid down, appropriate safeguards would have been put in place.