Post Office Ltd

Debate between Tim Farron and Kevin Hollinrake

Monday 29th January 2024 Commons Chamber

[Tim Farron (Westmorland and Lonsdale) (LD)]

When considering the governance of Post Office Ltd, will the Minister bear in mind the demoralising impact of the Horizon scandal on current and potential sub-postmasters, as well as on the people who were victims of the scandal itself? In our communities, we are fighting to return post offices to Shap and to Hawkshead—as he knows, because he kindly met me to discuss them recently—and to maintain a post office in Staveley, but we are being hampered by apparent inertia and administrative hurdles, in Shap especially, which are the last things we need. We need encouragement, not red tape. Is there a plan to proactively support current and potential postmasters, so that we can maintain and expand our vital post office network in Cumbria’s communities and across the country?

[Kevin Hollinrake]

Yes, it was a pleasure to meet the hon. Member, and I am happy to meet him again to try to expedite matters if he is experiencing delays. Of course, checks and balances need to be gone through with any new postmaster application, but it is good to hear that people are coming forward, and I am very happy to work with him to make sure that that situation is resolved as quickly as possible.

Horizon: Compensation and Convictions

Debate between Tim Farron and Kevin Hollinrake

Monday 8th January 2024 Commons Chamber

[Kevin Hollinrake]

That is exactly what we are attempting to do. I have met Jo Hamilton. She is a wonderful and incredibly tenacious individual, and one would never guess from her disposition that she had been through the trauma that she has. We accept that, at the moment, the processes for overturning a conviction or for compensation are not as rapid as we would like. That is exactly what we have been looking at for some time, not least over the past few days. We have had good conversations today, and we hope to have clearer and better news for my right hon. Friend in the next few days.

[Tim Farron (Westmorland and Lonsdale) (LD)]

I thank the Minister for his statement and for his work on this issue. Like so many Members, I represent people whose lives were destroyed by this outrageous injustice, two of whom I have been in touch with again today. On their behalf, I urge the Government to provide swift and fair compensation, and call for the immediate exoneration of all those who bear the crushing and unjust shame of accusation and conviction.

This scandal has also created outrage and disgust among serving postmasters who were not themselves victims and may post-date the scandal but who simply do not wish to be associated any longer with an organisation that can treat people in the contemptible way that the Post Office has treated the victims. Does he recognise that this is a moment of real crisis for the post office network, such that one of my postmasters has already resigned and another has threatened to do so for that very reason? Will he instruct the Post Office to go above and beyond to support the network, postmasters and potential postmasters, so that we still have a post office network at the end of all this?

[Kevin Hollinrake]

I agree with all the hon. Gentleman’s points. Swift and fair compensation—absolutely. An immediate overturning of convictions is something that we are looking to achieve as soon as possible, if it is possible, clearly subject to the caveats I set out earlier. Despite what the Post Office has done, most members of the public still look at the post office network with great admiration. It is greatly valued in our communities, so I do not believe that it is a damaged brand, but it is right that postmasters should have a much better relationship with the central management at the Post Office and the network itself. Much work has happened in that area, including the recruitment of 100 area managers to try to improve that relationship. That relationship will also be improved by making individual post office branches more financially sustainable, as the hon. Gentleman and I have discussed. We are very keen to do things such as the banking framework and the new parcel hub opportunity for those postmasters. The post office network has a bright future and a sound reputation, and we are keen to reinforce that.

Rural Postal Services: Sustainability

Debate between Tim Farron and Kevin Hollinrake

Wednesday 25th October 2023 Westminster Hall

[Kevin Hollinrake]

Drop and go branches perform an important service, as do mobile post offices, of course. However, there is no doubt that there are challenges in maintaining the size of the network, which I will come to shortly. Of course this is public money that we are spending, so we must ensure that it is spent well, while being appropriate to the need locally, particularly in rural areas.

The percentage of the network serving rural communities has remained steady at 53% since 2016. We appreciate that it is very challenging for communities that lose their post office service and the Post Office endeavours to restore services as quickly as possible.

[Tim Farron]

The Minister is a good man; I am very grateful to him for being so generous, indeed super-generous, to my hon. Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) earlier.

The thing about individual post offices is that I can think of a couple of villages in Westmorland and Furness —Hawkshead and Shap—that have lost their post office and where Post Office Ltd. is working hard to restore them. Will he pay particular attention to those communities to make sure that we get those replacements over the line, because we are all but done with getting them back on the street and back open?

[Kevin Hollinrake]

We are very happy to take up any particular issue that Members raise, as we do regularly through correspondence and other measures. Where there are closures of post offices, we will endeavour to reopen them, but that can be challenging. However, if there is a particular issue, I am very happy to meet the hon. Gentleman to discuss it.

Second Homes and Holiday Lets: Rural Communities

Debate between Tim Farron and Kevin Hollinrake

Thursday 6th January 2022 Westminster Hall

[Tim Farron (Westmorland and Lonsdale) (LD)]

I beg to move,

That this House has considered the matter of second homes and holiday lets in rural communities.

It is a huge pleasure to serve under your chairmanship, Mr Sharma. Happy new year to you, too, and to colleagues.

It is a huge privilege to serve our communities in Cumbria—our towns, villages lakes and dales, among the rugged beauty of England’s finest landscapes—yet the people who live in our communities are even more precious than the places themselves. We welcome those who see Cumbria as a holiday destination: a place for leisure and relaxation, and a place of peaceful serenity and exhilarating extremes. It is our collective privilege to be the stewards of such a spectacular environment for the country, yet our full-time local communities face an existential threat unlike any other in the UK. I am immensely grateful to have secured this debate, because the housing crisis that has faced our communities in Cumbria and elsewhere in rural Britain for decades has rapidly become a catastrophe during the two years of the pandemic.

For the last few decades, we have seen an erosion in the number of properties in Cumbria that are available and affordable for local people to buy or rent. What little I know of geology tells me that although erosion usually takes place over huge passages of time, sometimes a whole rockface may collapse or a whole piece of a cliff might drop into the sea in a single instant. That is what has happened to our housing stock during the pandemic. In the space of less than two years, a bad situation has become utterly disastrous.

I have been calling for the Government to take action from the very beginning, so I confess to being frustrated and angry that Ministers have yet to do anything meaningful to tackle the problem. As a result, many of us living in rural communities feel ignored, abandoned and taken for granted by the Government, and we stand together today as rural communities to declare that we will not be taken for granted one moment longer.

In South Lakeland, the average house price is 11 times greater than the average household income. Families on low or middle incomes, and even those on reasonably good incomes, are completely excluded from the possibility of buying a home. Although the local council in South Lakeland has enabled the building of more than 1,000 new social rented properties, there are still more than 3,000 families languishing on the housing waiting list. Even before the pandemic, at least one in seven houses in my constituency was a second home—a bolthole or an investment for people whose main home is somewhere else.

In many towns and villages, such as Coniston, Hawkshead, Dent, Chapel Stile and Grasmere, the majority of properties are now empty for most of the year. Across the Yorkshire Dales, much of which is in Cumbria and in my constituency, more than a quarter of the housing stock in the national park is not lived in. In Elterwater in Langdale, 85% of the properties are second homes. Without a large enough permanent population, villages just die. The school loses numbers and then closes. The bus service loses passengers, so it gets cut. The pub loses its trade, the post office loses customers and the church loses its congregation, so they close too. Those who are left behind are isolated and often impoverished in communities whose life has effectively come to an end.

[Kevin Hollinrake (Thirsk and Malton) (Con)]

I congratulate the hon. Gentleman on having secured this important debate. He has mentioned that his local authority has brought forward some affordable housing—I cannot remember the number he said—but that it was all rented. The Government have created a new scheme, the first homes scheme, to allow discounted properties to be purchased as affordable homes. Is the hon. Gentleman pursuing that with his local authority, to try to make more of those properties available to his local first-time buyers?

[Tim Farron]

I am grateful for the hon. Gentleman’s intervention. The short answer is yes. The slightly longer answer is that the first homes scheme cannot be instead of other schemes but has to be in addition to them. By the way, in a community like ours where the average household price is 11 times greater than the average income, the first homes scheme will not help people; it will not even nearly help them. Maybe if their income was seven times less than the average house price, it might just help them, so it is a good scheme, but it is barely even the tip of the iceberg. Yes, I have spoken to the previous Secretary of State to ask him to make our area a pilot, but that does not touch the sides, if I am honest. Nevertheless, the hon. Gentleman has raised a really important point.

During the pandemic, I have spoken to many local estate agents across our county. Around 80% of all house sales during the past two years have been in the second home market. Those who have the money to do so are rethinking their priorities, investing in the rising value of property and seeking a piece of the countryside to call their own, and we can kind of understand that. I do not wish to demonise anybody with a second home, or to say that there are no circumstances in which it is okay to have one, but let me be blunt: surely, someone’s right to have a second home must not trump a struggling family’s right to have any home, yet in reality, apparently it does. Every day that the Government fail to act is another day that they are backing those who are lucky enough to have multiple homes against those who cannot find any home in the lakes, the dales or any other rural community in our country.