Passport Applications

Debate between Baroness May of Maidenhead and Tom Clarke

Wednesday 18th June 2014 Commons Chamber

[Mrs May]

The hon. Lady asked to intervene on my speech at a very early stage. If she just has a little patience, I will address that question.

Before I turn to the detail of the problems faced by HMPO and what we are doing to address them, I would like to make it clear that, despite the unprecedented level of demand, the overwhelming majority of people making straightforward applications are still receiving their passports within three weeks as usual.

[Mr Tom Clarke (Coatbridge, Chryston and Bellshill) (Lab)]

This morning two of my constituents reported to my office that they had been told by travel agents that they would not make arrangements for travel until they produced a passport. Has the Secretary of State or anyone in her Department been in touch with the Association of British Travel Agents?

[Mrs May]

We have been talking to the travel industry and the Post Office, which receives applications for passports through the check-and-send process. We are dealing both with those dealing with people who are travelling and with those dealing with passport applications to ensure that the messages people are getting are the correct ones.

To return to the figures I was talking about, over the first five months of this year, HMPO has processed more than 97% of straightforward passport renewals and child applications within the three-week target turnaround time. In the first two weeks of June—up to 15 June—89% of straightforward renewals and child applications were still being processed within the three-week turnaround time, so the majority of people have been receiving their passports within three weeks. Over the first five months of this year, more than 99% of straightforward applications have been processed within four weeks.

HM Passport Office

Debate between Baroness May of Maidenhead and Tom Clarke

Thursday 12th June 2014 Commons Chamber

[Mrs May]

I am grateful to those Members who have indicated that the cases they took up have been dealt with and that people have received their passports. Staff at the Passport Office are working very hard to deal with the cases they are seeing. As we have just heard, they are responding to the cases that MPs are raising—and I think we should not forget that.

[Mr Tom Clarke (Coatbridge, Chryston and Bellshill) (Lab)]

This is the biggest problem that my constituency office has been presented with since the bedroom tax. My staff have often worked overtime to deal with cases such as those of the lady who phoned early one afternoon to say that her friend was leaving Glasgow airport at six o’clock the next morning and did not have a passport, and the man who, two months after sending off his application, received a letter saying that it had not been signed. My staff would want me to pay tribute to the—

[Mr Clarke]

I am happy to oblige, Mr Speaker. Will the Home Secretary address herself to the question put to her by my hon. Friend the Member for Hayes and Harlington (John McDonnell), and personally meet front-line staff and union representatives who warned that this was going to happen?

[Mrs May]

As I thought I had made clear to the hon. Member for Hayes and Harlington (John McDonnell), we do meet front-line staff and will do so again in order to discuss this issue. For the purposes of the review, representations will be received from a number of people, both those involved in the passport service and those who, I am sure, have experienced similar kinds of customer service. The review is necessary to ensure that we are doing things in the best possible way in order to give the best possible service to customers, and front-line staff will of course be met during that process.

Syrian Refugees

Debate between Baroness May of Maidenhead and Tom Clarke

Wednesday 29th January 2014 Commons Chamber

[Mrs May]

I understand my hon. Friend’s point, but I say to him that we will work with the UNHCR, which will identify the cases that are most vulnerable and most appropriate in terms of the support that the UK can provide.

[Mr Tom Clarke (Coatbridge, Chryston and Bellshill) (Lab)]

Non-governmental organisations, such as the Catholic Fund for Overseas Development and Christian Aid, very much welcome the Government’s humanitarian contribution to these awful problems and will no doubt welcome the Secretary of State’s statement. However, they are puzzled, as I am, that the Government have not thus far associated themselves with the UNHCR’s programme, and therefore with 18 important countries. That lack of solidarity seems to be a wee bit intransigent and hardly fits in with the rest of the Government’s approach. Have I missed an obvious explanation?

[Mr Speaker]

I see that the right hon. Gentleman has put in to speak in the debate as well. We are grateful to him. He will have made two speeches by the end of it.