Tom Clarke
Main Page: Tom Clarke (Labour - Coatbridge, Chryston and Bellshill)Department Debates - View all Tom Clarke's debates with the Home Office
(10 years, 6 months ago)
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Mrs May
I am grateful to those Members who have indicated that the cases they took up have been dealt with and that people have received their passports. Staff at the Passport Office are working very hard to deal with the cases they are seeing. As we have just heard, they are responding to the cases that MPs are raising—and I think we should not forget that.
Mr Tom Clarke (Coatbridge, Chryston and Bellshill) (Lab)
This is the biggest problem that my constituency office has been presented with since the bedroom tax. My staff have often worked overtime to deal with cases such as those of the lady who phoned early one afternoon to say that her friend was leaving Glasgow airport at six o’clock the next morning and did not have a passport, and the man who, two months after sending off his application, received a letter saying that it had not been signed. My staff would want me to pay tribute to the—
Mr Speaker
Order. I am sorry. The right hon. Gentleman is an extremely senior Member and I treat him with the utmost courtesy, but we are very pressed for time. What we need is a one-sentence, short question.
Mr Clarke
I am happy to oblige, Mr Speaker. Will the Home Secretary address herself to the question put to her by my hon. Friend the Member for Hayes and Harlington (John McDonnell), and personally meet front-line staff and union representatives who warned that this was going to happen?
Mrs May
As I thought I had made clear to the hon. Member for Hayes and Harlington (John McDonnell), we do meet front-line staff and will do so again in order to discuss this issue. For the purposes of the review, representations will be received from a number of people, both those involved in the passport service and those who, I am sure, have experienced similar kinds of customer service. The review is necessary to ensure that we are doing things in the best possible way in order to give the best possible service to customers, and front-line staff will of course be met during that process.