HM Passport Office

Debate between Baroness May of Maidenhead and Brian H. Donohoe

Thursday 12th June 2014 Commons Chamber

[Mrs May]

No, I was not aware of the e-mail that the right hon. Gentleman received from his constituent, but I am aware of it now. I am sure that the right hon. Gentleman will be taking that matter up with Ministers and the Passport Office. I have been clear that I recognise that there are people who are having difficulties getting access to passport renewals or new passport applications. The current level of applications is higher than we have seen for 12 years. Action is being taken and will continue to be taken by the Passport Office to try to ensure that it can deliver on the normal rates that people expect. I am sure that as an experienced Member of the House the right hon. Gentleman will be using every opportunity that he has—

[Mr Brian H. Donohoe (Central Ayrshire) (Lab)]

He has just done so.

[Mrs May]

I am grateful to the hon. Member for Central Ayrshire (Mr Donohoe). The right hon. Member for Manchester, Gorton (Sir Gerald Kaufman) has used one of those opportunities, but there are other opportunities to bring those details to the attention of the Passport Office and to Ministers so that that case can be looked into.

--- Later in debate ---

[Mrs May]

My right hon. Friend is absolutely right. Of course we need to look at that, which is part of the process of looking at HMPO’s work going forward, to see whether patterns and numbers are changing and to ensure that appropriate resource is available to deal with that. I note, as he said, that it is the Government who have been looking at this issue carefully, and we are putting in place measures intended to deal with it.

[Mr Brian H. Donohoe (Central Ayrshire) (Lab)]

I raised this question in the House earlier this week and got answers that were not satisfactory to me or, more particularly, my constituents, given that the hotline is still not working. Will the Home Secretary take the decision today to reopen the office in Glasgow, so that passports can be issued to my constituents without them having to travel down to Durham or over to Belfast? It seems ridiculous that it is necessary to do that, rather than taking the decision, which she could take today, to reopen the Glasgow office to the public.

[Mrs May]

The hon. Gentleman raised the issue of the MPs’ hotline in the House earlier in the week. My hon. Friend the Immigration Minister said that if he gave him the details, he would pursue the case. I am conscious of the concerns that a number of Members have raised about the MPs’ hotline, which is an issue we will pursue.

Home Affairs

Debate between Baroness May of Maidenhead and Brian H. Donohoe

Tuesday 10th June 2014 Commons Chamber

[The Secretary of State for the Home Department (Mrs Theresa May)]

The Gracious Speech that we heard last week included a comprehensive programme of legislation on home affairs and justice. Since coming to power, this Government have implemented far-reaching reforms of which they can be proud. We have introduced a programme of radical police reform, and crime has continued to fall—it is down more than 10% since the last election. We have reformed the immigration system, and net migration from outside the EU is down by almost a third since its peak under the last Government. We are transforming the criminal justice system, improving support for victims, rehabilitating offenders and making prisons more effective, while reducing the burden on the taxpayer. On counter-terrorism, the police and security agencies continue to rise to tough new challenges, working tirelessly to keep us safe. Our reforms and our legislative changes are working.

[Mr Brian H. Donohoe (Central Ayrshire) (Lab)]

One of the major problems facing my constituents is the time spent trying to get their passports. I have heard the right hon. Lady say that she is reforming the Passport Office, but she has reduced the number of staff to such an extent that those that are left are not able to perform as they should. What is the turnaround period for a passport application now?

[Mrs May]

The hon. Gentleman’s intervention gives me an opportunity to tell the House that it is not true that the number of staff at the Passport Office has gone down; the number has gone up. In the first few months of this year, we saw a significant increase in the number of applications for passports, both renewals and new passports, and I am pleased to say that even given the unprecedented levels of applications, we are still meeting the service standards of 97% of straightforward applications being returned within three weeks, and 99% being returned within four weeks. We are not complacent. We continue to consider whether further contingency measures need to be put in place, should the significant increase in applications that we saw in the first few months of this year continue. I recognise the importance of this issue for the hon. Gentleman’s constituents and for mine.