HM Passport Office Debate

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Department: Home Office

HM Passport Office

Brian H. Donohoe Excerpts
Thursday 12th June 2014

(9 years, 10 months ago)

Commons Chamber
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Theresa May Portrait Mrs May
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No, I was not aware of the e-mail that the right hon. Gentleman received from his constituent, but I am aware of it now. I am sure that the right hon. Gentleman will be taking that matter up with Ministers and the Passport Office. I have been clear that I recognise that there are people who are having difficulties getting access to passport renewals or new passport applications. The current level of applications is higher than we have seen for 12 years. Action is being taken and will continue to be taken by the Passport Office to try to ensure that it can deliver on the normal rates that people expect. I am sure that as an experienced Member of the House the right hon. Gentleman will be using every opportunity that he has—

Theresa May Portrait Mrs May
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I am grateful to the hon. Member for Central Ayrshire (Mr Donohoe). The right hon. Member for Manchester, Gorton (Sir Gerald Kaufman) has used one of those opportunities, but there are other opportunities to bring those details to the attention of the Passport Office and to Ministers so that that case can be looked into.

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Theresa May Portrait Mrs May
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My right hon. Friend is absolutely right. Of course we need to look at that, which is part of the process of looking at HMPO’s work going forward, to see whether patterns and numbers are changing and to ensure that appropriate resource is available to deal with that. I note, as he said, that it is the Government who have been looking at this issue carefully, and we are putting in place measures intended to deal with it.

Brian H. Donohoe Portrait Mr Brian H. Donohoe (Central Ayrshire) (Lab)
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I raised this question in the House earlier this week and got answers that were not satisfactory to me or, more particularly, my constituents, given that the hotline is still not working. Will the Home Secretary take the decision today to reopen the office in Glasgow, so that passports can be issued to my constituents without them having to travel down to Durham or over to Belfast? It seems ridiculous that it is necessary to do that, rather than taking the decision, which she could take today, to reopen the Glasgow office to the public.

Theresa May Portrait Mrs May
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The hon. Gentleman raised the issue of the MPs’ hotline in the House earlier in the week. My hon. Friend the Immigration Minister said that if he gave him the details, he would pursue the case. I am conscious of the concerns that a number of Members have raised about the MPs’ hotline, which is an issue we will pursue.