Seema Malhotra debates involving the Department for Levelling Up, Housing & Communities during the 2017-2019 Parliament

Thu 14th Mar 2019
Thu 1st Nov 2018
Budget Resolutions
Commons Chamber

1st reading: House of Commons

Sikhs: Contribution to the UK

Seema Malhotra Excerpts
Tuesday 30th April 2019

(5 years ago)

Westminster Hall
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Seema Malhotra Portrait Seema Malhotra (Feltham and Heston) (Lab/Co-op)
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I beg to move,

That this House has considered the contribution of Sikhs to the UK.

It is a pleasure to serve under your chairmanship, Sir Edward, and to open this debate, which comes at the end of the first UK National Sikh Awareness and History Month. I am sure this debate will cover history, community, faith, economy and culture.

The Sikh community is an established community in the UK, whose members first arrived in significant numbers in the 1950s. We know that Sikhs are now well established with a significant and leading presence in almost all professions. In Hounslow, almost 10% of the population identifies as Sikh. There are almost 500,000 Sikhs across the UK—approaching 1% of the total population.

The “British Sikh Report 2019”, launched in Parliament last week as part UK National Sikh Awareness and History Month, describes the contribution of Sikhs across our economy. Sikhs have an 84% employment rate, with top sectors of employment including public service, charity work, healthcare, teaching, accountancy and finance, and IT and technology. Many businesses are run by those in the Sikh community, including many in my constituency. Dr Rami Ranger, who is Sikh, is perhaps one of the best-known Asian businessmen in the UK, having founded a company which has won the Queen’s award for enterprise more than six times.

The contribution of the Sikh community to our armed forces continues to this day. Sir Frank Messervy, quoted in “The Sikh Regiment in the Second World War” by F. T. Birdwood, said:

“In the last two world wars 83,005 turban wearing Sikh soldiers were killed and 109,045 were wounded, fighting for the British Empire. During shell fire, they had no other head protection but the turban, the symbol of their faith.”

By the beginning of the first world war, there were more than 100,000 Sikhs in the British Indian Army, making up 20% of the force. Before 1945, 14 Victoria Crosses were awarded to Sikhs, which was a per capita regimental record. In 2002, the names of all Sikh Victoria Cross and George Cross recipients were inscribed on the monument of the memorial gates on Constitution Hill, next to Buckingham Palace.

Despite that background, this shared history is far less known or understood by an increasing number of people.

John Spellar Portrait John Spellar (Warley) (Lab)
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Before my hon. Friend moves on from the incredible record of Sikh soldiers in service of this country and freedom, does she agree that it is appropriate that we should now have a war memorial recognising that effort? Fundamentally, the Government should get on with designating a site where that can be placed.

Seema Malhotra Portrait Seema Malhotra
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My right hon. Friend makes an extremely important point. I am sure that all hon. Members present would agree with him. My hon. Friend the Member for Slough (Mr Dhesi) will talk further about that point and the campaign he has helped to lead in Parliament.

Jim Cunningham Portrait Mr Jim Cunningham (Coventry South) (Lab)
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Following on from what our right hon. Friend has just said, the Sikh contribution in the first and second world wars was very significant, particularly in places such as Burma. Sikhs played a prominent part in the battles of El Alamein, which were some of the greatest victories of the second world war, and that should not be forgotten. I reinforce what our right hon. Friend said about a memorial to the Sikh soldiers.

Seema Malhotra Portrait Seema Malhotra
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My hon. Friend has a long-standing record of working with his local Sikh community. I will also make that point, as will my hon. Friend the Member for Slough.

Kate Green Portrait Kate Green (Stretford and Urmston) (Lab)
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I am pleased to be in this debate. My hon. Friend mentioned the lack of knowledge in this country of Sikh history. Will she join me in encouraging visitors to the Manchester Museum to see the Jallianwala Bagh exhibition, which has been prepared in conjunction with the Partition Museum in Amritsar? I think visitors from across the country and different cultures will find it very informative. I visited it during the Easter recess and I can warmly recommend it.

Seema Malhotra Portrait Seema Malhotra
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My hon. Friend makes an extremely important contribution. I hope to visit the museum in the near future. I am sure that hon. Members across the House and those watching will be interested to attend that exhibition, which comes at a critical time, 100 years since the awful event that took place on Vaisakhi in 1919, in Amritsar. I will comment more on that centenary later.

Despite the background of Sikhs’ contribution to the UK, it is extraordinary that our shared history is little known or understood. Understanding different communities is vital for not just community cohesion, but getting policy right, including the rights of Sikhs to wear their articles of faith—an important right that led to exemptions for the kirpan in new knife crime legislation in the recent Offensive Weapons Bill debate.

Sikhs, like other communities, have faced an increase in hate crime attacks. Last year we saw an attack on a turban-wearing Sikh visitor outside the House of Commons. This appalling attack sent shockwaves across the whole community and the Houses of Parliament. That incident triggered our idea of a National Sikh Awareness and History Month, which is also referred to as Sikh Heritage Month and takes place this month, during April, the month of Vaisakhi.

Other right hon. and hon. Members will make speeches raising the issues that are important to them, so I want to focus on two main areas. First, I want to focus on the purpose and place in our national life of National Sikh Awareness and History Month, of which this debate forms the final parliamentary event. Secondly, I want to share a perspective on the Sikh community in my local area and the range of contributions made to the wider community.

Last April I tabled an early-day motion with cross-party support, calling for the UK to recognise April as National Sikh Awareness and History Month, noting that 14 April marks Vaisakhi and the founding of the Khalsa in 1699, by the 10th Guru of the Sikhs, Guru Gobind Singh Ji. That early-day motion was supported by over 100 Members of Parliament from across the House, the all-party parliamentary group on UK Sikhs and many other groups. It recognised that the national Sikh awareness months that have been established in other western countries have successfully raised awareness of Sikhs, broken down barriers, and improved cohesion and dialogue.

To take that forward, we formed a cross-party parliamentary steering committee, and I thank all its members for their support in recent months. I thank my right hon. Friend the Member for Wolverhampton South East (Mr McFadden), who is here today, and the right hon. and learned Member for Beaconsfield (Mr Grieve). I thank my hon. Friend the Member for Birmingham, Edgbaston (Preet Kaur Gill), who is chair of the all-party parliamentary group on UK Sikhs and is also present.

I thank my hon. Friend the Member for Slough, who is leading the campaign for a permanent Sikh war memorial in London. Sikh war memorials have opened in Bristol and elsewhere, but it is absolutely time that we showed leadership and had a permanent war memorial in London. I am also grateful to my hon. Friend for working with me on the campaign for direct flights from London to Amritsar, which would serve communities in London and the surrounding areas. I also thank the right hon. Member for Twickenham (Sir Vince Cable), the hon. Member for Glasgow Central (Alison Thewliss), who is present, my hon. Friend the Member for Ealing, Southall (Mr Sharma) and my right hon. Friend the Member for Hayes and Harlington (John McDonnell).

Many across the Sikh community were part of the early establishment of the idea last year with the Sikh Council UK. I thank Jagtar Singh Gill and Gurinder Singh Josan, along with Kirat Singh, for their support in the early days when the idea was growing, which led to the launch this month.

This month is just the start. With the foundations in place, we look forward to expanding the steering group and including community members and groups from across the country, so the project will be truly community led. The programme of events in Parliament in April has been supported by a range of Sikh community organisations and community channels, all of which I thank for making it happen. I also thank Satwinder Sehmi, an artist and calligrapher who contributed to the development of the logo for Sikh Heritage Month, which respectfully and symbolically brings together faith and heritage.

Our programme of events has been extremely well attended and hugely inspiring and engaging. The Vaisakhi event in Parliament, which is organised annually by the British Sikh Consultative Forum, brought together representatives from gurdwaras across the country for the launch of the project. There were also supportive messages from all parties, including from the Deputy Prime Minister and the Leader of the Opposition. On the same night, a launch took place in the Scottish Parliament.

Last week, we had a packed event and discussion in Parliament for the launch of the “British Sikh Report 2019”. The Sikh Channel, Everything’s 13 and the Basics of Sikhi, which are also attending the debate, helped with the incredible Turban Awareness Day, which was educational in recognising and educating people about the significance and relevance of the turban. That event in Parliament was attended by almost 50 Members of Parliament from all parties.

Two lectures were given, one by Dr Opinderjit Takhar, the director of the Centre for Sikh and Punjabi Studies, on Guru Nanak and feminism, and one by Anita Anand on her new book, “The Patient Assassin”, which is about the principal actors, the story before and the story after the Jallianwala Bagh massacre, in which many Sikhs and people of all faiths were brutally murdered by the British. For her, the story is personal, as her grandfather escaped death by minutes while his close friends and colleagues were brutally murdered. She also told the story of Udham Singh, who made it his life’s mission to assassinate the lieutenant governor of the Punjab at the time, to whom she also had a strong personal link through her husband’s family, who had had contact with him in the past.

The massacre 100 years ago is a stain on our nation’s history to this day. It is time for an official apology. I am extremely disappointed that that was not forthcoming in our previous debate and during April. I hope that the Minister will reflect on that again today. It is no surprise that the “British Sikh Report 2019”, published last week, found that 79% of British Sikhs believe that the British Government should apologise for the Jallianwala Bagh massacre, and that 85% believe that it should be taught and in school syllabuses. It is a huge disappointment that we continue that battle. The massacre was condemned by Winston Churchill, then Minister for War, as

“an extraordinary event, a monstrous event, an event which stands in singular and sinister isolation”.—[Official Report, 8 July 1920; Vol. 131, c. 1725.]

I thank my right hon. Friend the Member for Wolverhampton South East for his work and for the way he has brought together Members of Parliament from both sides of the House to call on the Government to make sure that the official apology happens.

Through April, a range of community-organised events have also taken place around the country, with MPs and councillors involved in Visit My Gurdwara and Langar with your MP events, which often coincided with important Vaisakhi Nagar Kirtans or community processions. This month takes on greater significance this year, as Sikhs around the world mark the 550th birth anniversary of Guru Nanak Dev Ji. I hope that National Sikh Awareness and History Month plays its part well in raising awareness and understanding of the Sikh faith, history and community, and continues to strengthen the bridges we build with Parliament and across nations with all our communities.

I will talk briefly about the gurdwaras in my constituency, Gurdwara Sri Guru Singh Sabha on Alice Way and my gurdwara on Martindale Road, which is run by the Nishkam trust, which play a huge role in many different ways, as I am sure gurdwaras across the country do. They extend charity and welcome and they support those in need. Every week, they welcome people who may be homeless or hungry. They welcome all, irrespective of background, through their doors. They run weekend classes and Punjabi classes, and host our surgeries as Members of Parliament so that we can reach all those in our communities. They have run immigration workshops —a huge issue in many ethnic minority communities— where immigration advisers are supported in providing confidential support and advice to those who desperately need it.

The Gurdwara Sri Guru Singh Sabha on Alice Way hosts the Hounslow Disability Network, which again provides vital support to those who need it. There are wellbeing events with the NHS, the police and many others across our community that make a huge difference. They also support the arts, culture and education. My constituent, Hardyal Luther, the former vice-chairman of Guru Nanak Worldwide’s council of supporters, organises a Guru Nanak essay competition every year that brings together talent and encourages the younger generations to take part and explore their history, culture and faith.

We live in a peaceful and respectful society because we choose to make it so. The structures that we build between us as a society help to nurture those vital links that make us a safe place for all communities and a place in which we can be sure that future generations will also be safe and will understand and respect one another. The respect that we hold and the understanding that we nurture are part of a statement about how we as a nation recognise that we have more in common than that which divides us.

John Spellar Portrait John Spellar
- Hansard - - - Excerpts

I realise that my hon. Friend is reaching the end of her excellent contribution, but she has come to a key point about the Sikh community in the United Kingdom. While enormously proud of its history, culture and tradition, it is also enormously proud to be British. Something like three quarters of the Sikh community in this country were born in the UK and are hugely proud of this country. Being proud to be Sikh and proud to be British identifies the Sikhs and is why the Sikh community makes such a great contribution to our country.

Seema Malhotra Portrait Seema Malhotra
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My right hon. Friend makes an important point that goes to the heart of what this debate is about. Whatever our heritage, as we play our part in British public life, it is vital that we respect each other and show that, in a time of rising hate crime not just across our country but across the world, we take the time to value each other, respect each other, understand each other’s history, and understand our nation’s history through the context and lens of all those who make a vital contribution.

Adrian Bailey Portrait Mr Adrian Bailey (West Bromwich West) (Lab/Co-op)
- Hansard - - - Excerpts

I thank my hon. Friend for giving way, given that she is coming to the end of her speech. I thank her for an admirable and comprehensive contribution to the debate. The contribution of Sikhs to public life has gone unrecognised so far. I had the privilege of being the deputy to Lord King when he was leader of Sandwell Council. He was the first Sikh leader of a major metropolitan authority and subsequently became a Member of the House of Lords. I put on record his contribution to breaking down barriers and providing inspiration for subsequent generations of Sikhs to enter public life.

Seema Malhotra Portrait Seema Malhotra
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I thank my hon. Friend for his intervention. We all remember Lord King and the contribution that he made.

I will also make reference to our two Sikh Members of Parliament who are here today: our first turbaned Sikh Member of Parliament, my hon. Friend the Member for Slough; and our first female Sikh Member of Parliament, my hon. Friend the Member for Birmingham, Edgbaston. They do us all proud and make a huge contribution, not only to debates in this House but to making sure that, as a minority community, we play our part and are seen to play our part in Britain’s mainstream public life.

With those words, I will end my speech. I thank you, Sir Edward, for chairing this debate, and the House for allowing me to call this debate and make my contribution to it.

None Portrait Several hon. Members rose—
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--- Later in debate ---
Seema Malhotra Portrait Seema Malhotra
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I thank the Minister and all who have taken part. I am sure that the debate on the issue of a formal apology for the Jallianwala Bagh massacre will continue. I hope the Prime Minister will use her Vaisakhi event next month to move things forward.

I echo the words of my hon. Friends the Members for Slough (Mr Dhesi) and for Birmingham, Edgbaston (Preet Kaur Gill): raising awareness has a purpose, which is to build relations and to tackle hate, inequality and injustice. Where that requires Parliament to act, I hope we will have the courage to do so. In this debate, we have heard that people from the Sikh community have contributed to our society in so many ways—from Princess Sophia Duleep Singh, who campaigned for suffrage in my constituency, to Fauja Singh in sport. We have not mentioned him, but this is a marathon week.

I close by thanking the Sikh community in my constituency and the leaders of our main local gurdwaras for all they do in working in an interfaith way, recognising the words of Guru Nanak Dev Ji that there is no Hindu and there is no Muslim. That we are all one together is a strong message that comes from the Sikh faith. I would like to mention Zora Singh Khangora, Gurmej Kaur, Gurmit Singh Hanzara, Premi Singh from the Afghan Sikhs, Sarup Singh Mahon, Gurmail Singh Malhi and our deputy mayor, Councillor Sumra, and all the other Sikh councillors who do a huge amount to keep the bridge strong between our community and our politics.

Edward Leigh Portrait Sir Edward Leigh (in the Chair)
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On a personal note, it has been a great privilege to chair this wonderful debate, in which we have all come together to celebrate the contribution of the Sikh community to our nation.

Question put and agreed to.

Resolved,

That this House has considered the contribution of Sikhs to the UK.

Clyde House and A2Dominion

Seema Malhotra Excerpts
Thursday 14th March 2019

(5 years, 1 month ago)

Commons Chamber
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Justine Greening Portrait Justine Greening
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Indeed, and I will come on to what I think could be some of the solutions. The hon. Lady highlights one of the other issues that came out of the experience of Clyde House residents, which is that nobody is willing to take responsibility. On the one hand, A2Dominion said initially that the responsibility for rectifying some of the major urgent issues was down to the developer, which was responsible because it had built the building. On the other hand, the developer was clear with me that it had handed over that responsibility and that the issues within the footprint of the building itself had been passed on to A2Dominion, which is responsible for maintenance. While that discussion was happening between those two organisations, my constituents were left with no action, from which there are lessons to be learned.

Seema Malhotra Portrait Seema Malhotra (Feltham and Heston) (Lab/Co-op)
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I thank the right hon. Lady for securing this debate. She is making a clear case about the lack of responsiveness and responsibility from the housing association, A2Dominion. It is incredible how common these issues and stories seem to be.

Over the past two months I have had an issue with a broken lift at Camellia House in Feltham, where the issue has been between A2Dominion and FirstPort, with neither seeming to take responsibility for resolving the issue as quickly as it could be. There has been poor communication with residents throughout the process. They also said that a fob was available for an alternative lift, which was not available to all the residents.

Where people have been affected, whether they are families with young children or people with disabilities, it has become even more of a stress and a strain at the beginning and end of every day. Does the right hon. Lady agree that we need to do much more to ensure there is transparency of service charges and accountability so that housing associations work in the interest of residents, and not in their own interest?

Justine Greening Portrait Justine Greening
- Hansard - - - Excerpts

The hon. Lady is absolutely right. The work now under way at Clyde House will steadily make a difference to residents. Communal areas on all the floors will be redecorated, and fresh flooring will be put down. Work is beginning on upgraded CCTV, and the entrance doors will be much friendlier for disabled people who will now not have to reach the doors to open them—the doors will open automatically with a fob. A whole series of improvements will be made, which is welcome, but it should not have reached a crisis point for my local community and residents before action was taken. They should not have had to call me, as their local MP, to step in and force the issue to get action.

I will briefly address some of the possible solutions, because it strikes me that people see housing and homes as the ultimate public utility, yet whatever expectations we have of any other utility, whether mobile phones, water or energy, we have a completely different approach to the one on which we are most reliant, the home we live in. Who built it and to what standard?

I know the Government are looking at how we can have a more streamlined approach, but I will finish by setting out where positive differences could have been made in the case of Clyde House. First, when buildings are completed, obviously an independent inspection is needed to sign them off. My suggestion is that there should be a further follow-up inspection in, say, one to two years to consider whether issues have emerged since the building was finished and occupied that simply were not there to be identified at the beginning.

In cases like ours, the issues were clear from the first three months of residents moving in, but there was no independent person to pick them up. This suggestion would allow the industry to take quick action before problems become worse and more costly to rectify. It should also happen on an independent basis so that residents have the reassurance that somebody entirely separate from both the developer and the managing agent is able to come in and look at whether the building is performing and being maintained as expected.

I thoroughly agree on the need for more transparency on service charges and the whole range of costs that residents often experience in such homes. I do not know why we cannot have an approach like our approach to energy ratings, which is more consistent and transparent across buildings, wherever they are in the country, so that residents can get a sense of whether the various charges they are being asked to pay to live in their flat are at the high end or the low end for an average flat of the same nature. People are used to seeing that for other utilities and should be able to see it for the flat they live in.

We need a more pan-regulatory system that allows us to identify issues that are not just specific to a particular residence but symptomatic of an organisation with failings. Based on what other MPs have said to me about A2Dominion—I must repeat that it has now responded to the issues at Clyde House and is working hard to resolve them—my sense is that my constituents are not the only ones who have had issues. Organisations such as A2Dominion need to consider whether particular issues are in fact symptomatic of wider organisational problems around promptness, the efficacy of what they do and whether they follow up to make sure residents are content with the work done.

From what I can gather, the ventilation at Clyde House might not have been the best approach for that building, given its circumstances. Where such issues are systemic—for example, if the developer at Clyde House is repeating them in block after block—we need an approach and a regulatory system that can pick that up so that developers can learn from building mistakes and suboptimal approaches and get them rectified and so that the industry as a whole can rectify problems. It would also enable people thinking of living in a particular property to find out whether it was built by someone who tends to get these buildings right or someone who tends to get them wrong.

We urgently need a broader review of this area. It is unacceptable that people are living in the sorts of conditions I saw in Clyde House. It does not matter on what basis they are living in those conditions. People should know they have redress to get urgent action taken, and taken effectively, so that they do not have to live like that for long.

Seema Malhotra Portrait Seema Malhotra
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The right hon. Member is making an important point about the need for a wider review and rightly draws a distinction with developments where there have been positive experiences. On the management of properties, particularly where there is shared ownership, is it not also important that there is fairness in the system—that people feel they are being treated fairly—and that the system works for those doing their best to have a home they can feel secure in, not exploited in?

Justine Greening Portrait Justine Greening
- Hansard - - - Excerpts

Indeed. It is really important that residents have access to redress, independent oversight of the quality of the work and somewhere to go when there are issues, and it is important that the system be streamlined so that it is simpler for residents. They should not need to have access to expensive lawyers to get proper advice about how to get their problems sorted out.

This is important. I was shocked at the kinds of environments that Clyde House residents were having to live in. I am pleased that A2Dominion is now responding to them, but the situation has raised some systemic issues and it would be good to hear from the Minister about what action the Government can take to ensure they are addressed.

Kit Malthouse Portrait The Minister for Housing (Kit Malthouse)
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I congratulate my right hon. Friend the Member for Putney (Justine Greening) on securing this important debate. I understand her concerns and those of her constituents about the terrible situation at Clyde House, the state of their homes and how this has been addressed by the landlord, A2Dominion. I also congratulate her on the obviously pivotal role she played in resolving the situation. It is obvious from events that her intervention has brought A2Dominion up short and made them acknowledge its mistakes and errors. Indeed, I read in The Guardian that the director of property services had issued an apology saying:

“We recognise that things are not right and we’re going to put them right. We haven’t performed well, and you have my personal apology.”

She no doubt has the gratitude of her constituents and my congratulations as the Minister and those of the many Members who deal with these sorts of issues on a daily basis, as I do in my constituency.

Let me first make it clear that everyone has the right to be safe and to feel safe in their home, and they should expect their complaints to be dealt with promptly and effectively. The Government have taken steps to ensure that happens. Last year we published our social housing Green Paper, which sought views on how to improve redress for social housing residents in particular, and on a number of other issues that my right hon. Friend has raised this evening.

We engaged extensively with residents to inform and shape the Green Paper. We heard that residents want redress quickly when things go wrong, and for processes to be clearer and simpler. The Green Paper asked a range of questions on how we could deliver that, including a question on the future of the democratic filter, which is the process whereby a complaint is referred to the ombudsman via a designated person, or the complainant must wait eight weeks, which can further delay the complaints process.

The Green Paper also set out proposals to hold landlords to account more. To that end, we are reviewing the regulatory system for social housing so that the regulator can take action when a landlord consistently fails its residents. We want to rebalance the relationship between landlords and residents, and we will underpin that with a robust regulatory framework. We will publish our response to the Green Paper and the outcome of the review of regulation in due course.

I held roadshows across the country with hundreds of residents, particularly in social and affordable housing. I made a pledge that at some point before the summer we will publish that action plan. It will have a clear sense of direction and a clear timetable, because I was asked repeatedly by residents whether it was worth attending the roadshows, and whether they will actually see some change. I have made that pledge. How long I will be in this job, I am not sure—Housing Ministers do not often last that long—but I will try.

I also want to mention the other actions that the Government are taking to help all tenants. The Homes (Fitness for Human Habitation) Act 2018 will strengthen all tenants’ rights and protect them from poor practice. The Act, which comes into force on 20 March, will empower all tenants, both private tenants and those in social housing, to take their landlord to court if their property is unfit for human habitation. Under the Act, landlords must ensure that their properties are fit from the start and throughout the tenancy. If they do not do so, the tenant has the right to take legal action. We have published guidance for tenants to help them understand their rights and responsibilities under the Act, and guidance for landlords and local authorities on how the Act might affect them.

Seema Malhotra Portrait Seema Malhotra
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Can the Minister clarify whether, under the new arrangements, which I think we are all pleased to see coming into force, if a resident takes a landlord to court and wins, there are any circumstances in which they might be required to pay the landlord’s legal fees?

Kit Malthouse Portrait Kit Malthouse
- Hansard - - - Excerpts

That is a very good question, to which I do not actually have the answer, but I will make inquires and write to the hon. Lady. In most cases, as I am sure she knows, it is at the judge’s discretion where costs fall, and often it is decided on the merits of the case.

The 2018 Act does not place any additional responsibilities on social landlords, as they are already required to maintain their homes to a decent standard; it will act only as a backstop. We expect any problems with properties to be resolved far before they reach that stage.

The first step for residents with a complaint is to report problems to their landlord. The regulator expects all social landlords to have in place a complaints process that deals with issues promptly, politely and fairly. The onus is on individual landlords, working with residents, to set their approach and timescales for handling their residents’ complaints. I want to stress that if any hon. Member, acting on a constituent’s behalf, is unhappy with the response provided by a registered provider once their internal complaints process has been exhausted, that hon. Member may take the matter further.

Social housing residents can also approach the Housing Ombudsman Service at any time to seek advice. However, in order to refer a complaint formally to the ombudsman, a resident’s complaint must pass through the democratic filter. That involves referring a complaint to a designated person—a local councillor, a Member of Parliament or a tenant panel—for them either to deal with the complaint or to refer it to the ombudsman, or waiting eight weeks after their landlord’s complaints process has been exhausted. If the ombudsman determines that a complaint falls within its jurisdiction, it will investigate the complaint to determine whether there has been maladministration by the landlord. It will then issue a determination letter, which may include orders and recommendations to resolve the dispute. The landlord is expected to follow any orders within a specific timeframe.

Oral Answers to Questions

Seema Malhotra Excerpts
Monday 10th December 2018

(5 years, 4 months ago)

Commons Chamber
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James Brokenshire Portrait James Brokenshire
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I look forward to discussing that issue with my hon. Friend, because there is a sense of a need for change. Some of the abuses that we have seen are unacceptable. Although we have already put forward proposals to make that difference, I will certainly continue to talk to colleagues who may have some further imaginative thoughts.

Seema Malhotra Portrait Seema Malhotra (Feltham and Heston) (Lab/Co-op)
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I was shocked to hear that A2Dominion has sent leaseholders of a block in my constituency a landlord water bill of £900 per flat payable within 30 days, with the only explanation being that it had not read the water meter for two years. This has caused huge stress for residents and is the latest in the long line of unacceptable, sudden invoices with little or no explanation. Does the Secretary of State agree that there needs to be a change in the transparency and standards of housing association service charges, because leaseholders are treated like cash cows and the law is weighted in favour of landlords?

James Brokenshire Portrait James Brokenshire
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I am grateful to the hon. Lady for highlighting that particular example. It is especially appalling that leaseholders should have been presented with such a significant charge in that way. If she can send me some more details, I will look into the matter further.

Housing Bodies: Accountability

Seema Malhotra Excerpts
Tuesday 20th November 2018

(5 years, 5 months ago)

Westminster Hall
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Westminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.

Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.

This information is provided by Parallel Parliament and does not comprise part of the offical record

Jim Cunningham Portrait Mr Cunningham
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My hon. Friend has highlighted another major problem: at times, housing organisations hide behind the Data Protection Act 1998 to obscure the fact that they are bad managers of housing estates. That suggests that there is a wider issue with competition in the market, allowing poorer customer service to go unchallenged. Like most parts of the country, Coventry has recently seen some new, small-scale housing developments, and issues have arisen in a significant number of those developments as a result of the quality of the build. One recent example in Coventry has been the Philmont Court development in Tile Hill. That development of 48 flats is actually in my neighbouring constituency, that of my hon. Friend the Member for Coventry North West (Mr Robinson), who cannot be here today because he has other business.

Seema Malhotra Portrait Seema Malhotra (Feltham and Heston) (Lab/Co-op)
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My hon. Friend is making some powerful comments, and I thank him for securing the debate. Over the past few years, I have had considerable issues in my constituency, particularly with A2Dominion and FirstPort. Does he agree that the quality of build requires stronger regulation? I have had issues with letterboxes where mail can be taken from outside, and with residents saying that poor-quality materials are being used, particularly in areas where there is shared ownership rather than private ownership. All of that reduces confidence, particularly among first-time buyers, and those who are struggling and making ends meet in order to get on to the housing ladder and feel proud of the home they live in.

Jim Cunningham Portrait Mr Cunningham
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That is why I mentioned the Philmont estate in the constituency of my hon. Friend the Member for Coventry North West. There, there has been bad workmanship—to say the least—and a bad build. Residents have been moved out of their houses for a period of about 40 weeks and cannot get any compensation. They have to rent privately to get accommodation; who is going to compensate them? My hon. Friend the Member for Feltham and Heston (Seema Malhotra) has highlighted similar problems to those we have in Coventry. The builders, Persimmon, have particularly let down residents by refusing to take any responsibility or pay compensation.

Of course, there are sometimes unforeseen issues with the quality of the design and building of a house. However, there seem to be widespread problems with new builds due to rushed building and substandard resources. I also hear from an increasing number of constituents about delays in moving into their new-build houses. I have one constituent who has had a seven-month delay in the building of her new home this year, which has made her and her children homeless: they are having to get by in a friend’s spare room. I am certain that that is the case across the country, as my hon. Friend touched on. I am also sure that there are many more people out there who are affected by delays, but who never contact us because they do not think they will get anywhere.

I would like the Government to review the checks that are currently in place regarding the design and build of houses. They should also look at the support offered to customers by housing organisations when issues arise. We must make sure that mistakes and errors are found early in the process, and that delays are lessened as much as possible.

Jim Cunningham Portrait Mr Cunningham
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I fully agree with my hon. Friend. Given local government cuts, trading standards officers cannot police this sector any more—it is as simple as that. That is one reason why these housing organisations are getting away with it, but the law should be tightened up as well.

Seema Malhotra Portrait Seema Malhotra
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Does my hon. Friend agree that poor-quality materials can have other impacts, not just on the benefit of the asset if it is in shared ownership, but by creating situations where the quality of the ceilings or the walls results in greater noise going through from one property to another—people being able to hear each other’s toilets flush, for example? That impacts on neighbourly relations and puts residents in a difficult position. Finally, regarding the architecture of how blocks are built, there have been cases where bin storage areas have been built on the ground floor of flats. That has resulted in rats running riot through those properties, causing tremendous damage and requiring expense on the part of residents to put it right.

Jim Cunningham Portrait Mr Cunningham
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I agree with my hon. Friend. We are building up health problems among future generations, particularly the young children who are growing up in these properties. We had thought we had moved away from the type of housing that people used to experience in the 1930s.

I now want to discuss the accountability that Members offer when we work on behalf of constituents through our casework.

Budget Resolutions

Seema Malhotra Excerpts
1st reading: House of Commons
Thursday 1st November 2018

(5 years, 6 months ago)

Commons Chamber
Read Full debate Finance Act 2019 View all Finance Act 2019 Debates Read Hansard Text Read Debate Ministerial Extracts
James Brokenshire Portrait James Brokenshire
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I will certainly refer that private Member’s Bill to the colleagues who have direct responsibility for those issues. I think the hon. Gentleman’s broader point was about the vibrancy of our high streets. Banks, post offices, shops and other businesses are intrinsic to creating the sense of a community hub. Our high streets are the heart of our communities, and they are greatly valued. We need vibrant high streets where commerce and communities meet and where people from all backgrounds can come together. I think that is recognised across the House.

It is concerning for many people to see our high streets struggling as shopping habits change, which is why this week’s Budget made it a priority to champion them and help them to adapt, with a significant £1.5 billion package of support. That includes a cut to business rates for small retailers worth almost £900 million over two years, reducing their bills by over a third and amounting to an annual saving of up to £8,000 for a wide range of independent shops, pubs, restaurants and cafés. But we are not just providing short-term relief for our retailers; we are also setting out a long-term vision for our town centres, with a £675 million future high streets fund to help councils transform their high streets by making the necessary improvements to infrastructure and transport and by redeveloping underused retail space into homes to help to secure their future.

Seema Malhotra Portrait Seema Malhotra (Feltham and Heston) (Lab/Co-op)
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The Secretary of State is laying out his plan for towns, but does he not agree that the plan needs to be inclusive and give young people something positive to do? Youth services have seen massive cuts of more than 60% in real terms since 2010. This Budget does not seem to be investing in young people. Should it not be doing so?

James Brokenshire Portrait James Brokenshire
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I certainly acknowledge the need to ensure that we are inclusive and that we are thinking about the next generation, and there are opportunities for that in what we are seeking to achieve on our high streets and in the creation of jobs, growth and opportunities. A sense of aspiration and ambition resides firmly at the heart of our approach as a Government. We are seeing youth unemployment coming down, and we are creating a sense of ambition and opportunity. I want to underline the huge benefits that the Government are delivering.

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Seema Malhotra Portrait Seema Malhotra (Feltham and Heston) (Lab/Co-op)
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The Chancellor said on Monday that this was

“an economy working for everyone.”—[Official Report, 29 October 2018; Vol. 648, c. 654.]

But the facts tell a different story. Families up and down the country—families who have been at the sharp end of cuts to our public services—know the cold, hard truth of the past eight years of Conservative rule. The richest 10% are set to gain 14 times more in cash terms next year than the poorest 10% of our households. Growth is set to be below 2% in every forecast year—that is almost unheard of—and the figures for the UK are now 60% below the G20 average. UK manufacturing has fallen to its lowest level since 2016 and is well below the pre-Brexit forecast.

What about children and young people? Some wards in my constituency now have 40% of children growing up in poverty. This year, 3.1 million children with working parents will be below the official breadline, and much of the 1 million increase since 2010 is due to the Government’s benefits policy changes. The cuts’ impact on children was brought home to me when over 100 teachers from Hounslow visited Parliament a few weeks ago. When they were asked what issues were having an impact on attainment in their schools, two thirds said mental health, over half said food poverty, and many referred to difficulties at home. That shows the stark reality of families under strain, and children are now feeling that strain due to not having a decent place to live, the resources with which to study, food to eat, or time with parents who work shifts day and night to make ends meet.

The value of child benefit has fallen by 17% since 2009 while the value of the state pension has risen by 54%. Some estimates suggest that up to 1,000 Sure Start centres may have been shut since 2010, with bigger cuts in disadvantaged areas. The hit goes further than schools and is affecting young adults. Last year, around 2.2 million learners aged 19 or over participated in some form of Government-funded further education, which is a decrease of 29% since 2011. Children and young people are now being hit hardest by the Government’s choices. The test of an economic policy is about both who wins and who loses and, as the Government win plaudits from the wealthiest, it is our job to speak for the those who cannot speak for themselves and to call for a fairer future for the next generation.