Coronavirus: Employment Support
Debate between Mark Pritchard and John Glen(4 years, 8 months ago)
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Mark Pritchard (The Wrekin) (Con)
Many of the Government’s schemes have to be delivered through retail banks, which means people and businesses calling already overloaded call centres and going into retail branches—where they exist—which might restrict hours over the coming days. Most banks and most large private sector companies in this country that rely on some phone contact have resilience and contingency places dotted around the country that have pop-up call centres in times of crisis. Could the Government deploy those to ensure that desperate immediate-need calls from businesses and individuals are dealt with as quickly as possible?
John Glen
My hon. Friend makes a very good point about the resilience required in banks at this difficult time. I discussed that with the heads of the banks last night and over the previous two days. We need to ensure that the terms of these loans are effective in allowing people to access them swiftly and we need to ensure that the banks can ramp up the accessibility of their specialist advisers. I have been given assurances that that will be in place.