Covid-19: Repatriation of UK Nationals

Lord Wood of Anfield Excerpts

Thursday 30th April 2020 Lords Chamber

[Lord Ahmad of Wimbledon]

The noble Lord raises a specific issue about Pakistan. First, the figure of 2,000 that I quoted relates specifically to the charter flights. We have been running charter flights from Islamabad and Lahore, because that was where the main demand was. However, I can assure him that, as I speak, there is a flight returning from Karachi as well, in response to demand.

In addition, because we were committed to working with the national carrier, PIA, which continued to operate commercially, we returned over 7,500 people through that channel. The noble Lord will be aware that PIA has recently restarted its flights as well. The noble Baroness, Lady Kennedy, underlined in her remarks that we are not relying on the national carrier alone and are continuing to run charter flights. That will continue.

On the support we are providing, all British travellers coming back to the UK on charter flights are being provided with information as they board the plane about the necessary steps they need to take and the issues that may confront them when they arrive. If any of them show symptoms while on the flight, the flight is held, as has happened in a number of cases, and those people are provided with support as they land in the UK. They are also being advised very clearly.

We continue to advise people to stay at home to protect themselves and others. Each traveller who returns is given that valuable advice.

[Lord Wood of Anfield (Lab)]

I thank the Minister for the openness with which he has answered the questions so far. I would like to ask about British people stranded abroad who have medical needs—primarily those whose needs are not Covid-related. Are our embassies and consulates providing active assistance to those who, wherever they are, might need to source drugs for long-term conditions, for example?

Secondly, on the issue of commercial versus charter flights, the Government clearly made a choice early on to ask individual passengers to contact airline companies and fly home on commercial flights when possible. There was obviously also a lack of co-ordination between the Government and the flight operators and airlines. We have all heard lots of stories of people who found themselves facing vast costs, cancelled flights or companies refusing to reimburse payments. Was it not a mistake to opt so clearly for commercial over chartered flights when this co-ordination was lacking? Are the Government providing any assistance to people who are now back home and have financial implications from having to take flights at raised prices, so that they can pursue these cases?

[Lord Ahmad of Wimbledon]

First, taking the noble Lord’s question on medical needs, we have asked all our missions to prioritise this. In response to the noble Lord, Lord Collins, I talked about vulnerable individuals. We have been collecting data on people returning home. When people have been waiting because the numbers have been high, particularly in places such as south Asia, they have been provided with support on places where they may be able to get prescription medicine.

We are also providing loan facilities for the most hard-up people. The noble Lord rightly pointed out that many have paid thousands of pounds for flights or were unable to finance the cost of their return flight. There is an interest-free loan facility available to Brits around the world. They need to approach the high commission or embassy which can process it. It gives them an interest-free loan and six months to pay upon their return. That is now operational.

We are looking to extend this support. We have a range of facilities, both pastoral and financial, that we are offering to people who remain in-country while they wait to return to the UK, to address specific needs. I once again emphasise that we have been prioritising the most vulnerable, to ensure they can return as soon as possible.

On the issue of flights and co-ordination, I have already made it clear that I think it was the right decision to stand by commercial operators, particularly when you look at the sheer numbers. To again use the Pakistan example, we returned 7,500 people. I fully accept the criticism that a couple of flights were cancelled and some were delayed, but I assure noble Lords that we were working very closely with the airlines and with Governments to ensure that flights remained operational. While there were challenges for people returning home, the fact that we were able to return over 7,500 people through that route demonstrates that it was the right decision. We stand by that. Pakistan is just one example; Australia is another.

We have operated charter flights when needed, as we did in India and Nepal. We are continuing to run an operation in India that we hope will return all the British nationals seeking to return. I add this, and I cannot emphasise it enough. A lot of noble Lords have been dealing directly with people coming to them individually. This message needs to get out there: if you are booked on a flight, get on the flight, because there are individuals who choose not to turn up at the airport. Unlike commercial operators, we cannot operate massive waiting lists. For those people who can come to the airport in quite a short time, we address that practical problem by facilitating and, in places such as India, ensuring their passage by picking them up directly so that they can get back as soon as possible.

There are issues with people now approaching us about airlines that have not refunded and are offering Air Miles, et cetera. Airlines need to look very hard at the people they serve. I share the noble Lord’s concern. People want compensation for the routes they did not use. Airlines need to step up to ensure that they can deliver on that. However, as we all know from the recent announcement from British Airways, airlines themselves are now extremely challenged because of the economic impact of Covid-19.