Financial Services Bill

Debate between Lord McFall of Alcluith and Baroness Hayter of Kentish Town

Monday 8th October 2012 Lords Chamber

[Lord McFall of Alcluith]

My Lords, there are 14 amendments in total here, and I will not be speaking to them all; but if I could characterise them, the three words I would use would be investigation, consultation and reasons for the Financial Conduct Authority. Underpinning that are the concepts of natural justice and the law of judicial review. Given the problems that the FCA has experienced with investigations in the past, both with the Royal Bank of Scotland and the HBOS decision, there are many questions arising from that, not least on the HBOS decision. The FCA needs to be clearer and have more consultation on its relations with financial service companies because the status of the FCA is at stake here. These amendments refer to FCA investigations and providing the reasons and the consultation for them.

[Baroness Hayter of Kentish Town]

My Lords, I rise to speak on the amendments in this group, and in particular on Amendment 165ZA, standing in the name of my noble friend Lord Davies of Oldham, and Amendment 170ZA in my name. As my noble friend Lord McFall has said, these amendments are essentially about transparency, before and after the event, and consultation. They are also about the publication of findings and reasons, including to Parliament.

Amendment 165ZA would require, where a prohibition order is made, that the regulator publish the reasons for this and that the individual appears on the list of people subject to prohibition orders on the Treasury website. This is key. It is not simply to promote good practice by making clear what constitutes the contrary, but also to enable investors and others easily to identify who has been subject to such an order.

My family recently had to check out a hitherto chartered accountant, only to find it impossible to discover from the ICAEW’s website whether he had actually been removed from the register—which, in fact, he had been. The institute finally said it would sell us a list of those who had been so removed, but it should not really be necessary to go through that to discover who has been struck off. We certainly do not want that sort of opacity from the new regulators.

The amendment is really about open access. I assume that it will not divide us across the Committee. On this very proposal, Matthew Hancock—admittedly before he was a Minister, albeit that he was very close to a certain senior one—in the other place said that,

“the principle that prohibition orders on people who are not fit and proper persons should be published is crucial … Prohibition must not only be a sanction for past irresponsible behaviour, but a deterrent for future irresponsible behaviour. That change in behaviour, by ensuring that sanctions are strong enough to change the culture within finance, is … extremely important. It is one of the key lessons from the financial crisis. … the point of prohibition is not only … to stop the actions of those who have … committed acts that make them not fit and proper, but to demonstrate the bounds of behaviour that are deemed responsible and reasonable within authorised firms”.—[Official Report, Commons, Financial Services Bill Committee, 6/3/12; col. 384.]

The then Minister, Mark Hoban, agreed,

“that prohibition is both a punishment and a deterrent, and that the risk of being deprived of one’s livelihood is a deterrent to those who transgress”.—[Official Report, Commons, Financial Services Bill Committee, 6/3/12; col. 387.]

Clearly, publicity is key to that.

Amendment 170ZA in my name requires the FCA to give a copy of its policy on penalties relating to the discipline of sponsors not just to the Treasury but also to Parliament. Clearly, this is about improving parliamentary accountability and scrutiny of the FCA, its reports and how it carries out its functions. It is not enough to leave the FCA or the Treasury to publish statements to the wider public without laying them before the public’s elected representatives in Parliament. Furthermore, we do not want the new regulators simply to become creatures of the Treasury but we want to submit their work also to parliamentary scrutiny.

The amendments in the name of my noble friend Lord McFall of Alcluith are similarly about openness and transparency. They require appropriate consultation by the authorities, proper investigation before action is taken and then explanations provided in due course. We commend these amendments to the Committee. There is also an amendment in this group in the name of the noble Lord, Lord Hodgson, which appears to make good sense. We look forward to the Minister’s response to that.

Financial Services Bill

Debate between Lord McFall of Alcluith and Baroness Hayter of Kentish Town

Wednesday 25th July 2012 Lords Chamber

[Lord McFall of Alcluith]

My Lords, I can assure the Minister that this amendment will not increase his blood pressure. We have a common aim here. Quite simply, it is for the FCA to appoint individuals to the smaller business practitioner panel. Given that the membership of the FPC adequately reflects the four constituent parts of the United Kingdom, we wish this to mirror what happens with the FPC. Given that more people work in financial services outwith London than in London, it is important to reinforce that the financial services industry is not London-centric but is a UK financial services industry. It says that in the Bill on page 20 at new Section 1I:

“In this Act ‘the UK financial system’ means the financial system operating in the United Kingdom”.

I feel that it is important to reflect the four constituent parts of the United Kingdom. I beg to move.

[Baroness Hayter of Kentish Town]

My Lords, I support the amendment with, predictably, an interest in ensuring that Wales is well represented on panels. Too often these westerly people are forgotten, especially as they have rather less of a financial sector. The needs of Welsh citizens are perhaps greater, given how poorly served they are in rural areas. The financially excluded, many of whom are found in Wales, are also poorly served by financial services. I thank my Scottish friend, my noble friend Lord McFall, for his concern for my country and, I am sure, for Northern Ireland.

I turn to Amendment 128 in this group, which provides that the panel should represent households using products. That seems to be key, if only to emphasise the importance of the financial services sector to the whole community. In effect, it is a public utility with some of the same obligations on the industry to provide a universal service even in non-profitable areas. It is equally important to ensure that users of the less profitable services are part of the system of regulation or its scrutiny. It is individuals and families who often rely most heavily on the financial services, even if they do not feature on a CEO’s radar.

Perhaps I should fess up at this point that I was vice-chair of the Financial Services Consumer Panel, so I am acutely aware of the absolute necessity of a broad range of experienced views and backgrounds on the panel. The new panel would deal with a range of issues that impact on a wide variety of consumers. That is part of the reason we so need a panel, because consumers are not a homogeneous group. Their needs, capabilities, life experience and expectation, as well as their interaction with the sector, cannot easily be slotted into a “consumers” box and ticked off by the regulator. The panel would need to draw on the policy, research, intelligence and expertise of those people long embedded in the consumer world, who bring with them in-depth knowledge and understanding of consumer behaviour, consumer detriment and—equally important—consumer law, debt management, credit, insolvency, complaint handling, redress, retail sales, the financial world and possibly even Europe. I am particularly pleased that the noble Baroness, Lady Wilcox, who is very experienced in consumer matters, particularly when speaking on redress, is in the Chamber at the moment. However, aside from that expertise, the panel will also need some streetwise input, perhaps from people less exposed to the intricacies of regulatory regimes, Europe, consumer law and research, but who know what the world feels like from less exalted heights than the portals of Canary Wharf.

I now turn to the major issue, which is Amendment 136ZA standing in the names of my noble friend Lord Eatwell and myself. It is about the need to balance the caveat emptor principle—buyer beware—with an equal responsibility on those advising or providing services to consumers to act in the “best interests of clients”. We have heard of the challenge facing consumers in judging whether a company is prudentially secure, or whether the product they are buying is fit for purpose, presents value for money or even covers the risk they assume it will. Added to that, as mentioned earlier today, the very pricing of products, their complexity and people’s lack of understanding of their own risks, let alone the risks inherent in products, makes it very hard for consumers to have the knowledge to take responsibility for the choices they make. The level of risk left with consumers is often unclear. The meaning of “guaranteed” or “tracker” may differ quite substantially from their common-use meaning. Consumers often bear a level of risk unknown to them and seldom explained; they are effectively making choices blindfold.

In an ideal world, of course, we support the responsibility principle. Markets are made to work by consumers shopping around and driving up standards. However, in this market, with those long-term “credence” goods, opaque structures and the asymmetry of information, we need to reintroduce some trust and transparency by balancing consumer duties with provider duties. It is an industry beset with low levels of compliance and high levels of complaints; there are no agreed standards for complex long-term products, so it is hard to expect consumers to adopt a higher degree of responsibility than is already legally acknowledged.

I have concerns, therefore, that by writing consumer responsibility into the Bill, new section 3B(1)(c) appears to “up” the existing situation. In law there are no obligations placed on consumers other than to act honestly. It is not clear what a greater emphasis on consumer responsibility might achieve. Why impose this possibly new principle of consumer responsibility without any countervailing responsibility on the service provider? Amendment 136ZA expresses the need for that balance, at the point where the industry might otherwise grab hold of this wording and say, “See—it was their responsibility and their choice”. The noble Lord, Lord Turner, whose chances of becoming Governor of the Bank of England I might now damage by quoting him approvingly, said yesterday that people,

“doubt banks’ values; and they doubt whether banks have their interests at heart”.

He went on to say that the boards of directors and managers must introduce,

“effective controls against dishonest behaviour”,

in order to change the perception of bankers. This amendment seeks to ensure that providers act in the best interests of clients, which would be just one way of guaranteeing the good behaviour for which the FSA chair awaits. Why should only consumers accept responsibility for their own decisions? Why not regulated firms, and authorised firms? It is as if the Bill’s draftsmen are at pains to ensure that consumers should have only themselves to blame. If this phrase “consumer responsibility” is to mean more than the current legal position, then the Minister needs to explain that to us. If it is only common law, then why include it?

Financial Services Bill

Debate between Lord McFall of Alcluith and Baroness Hayter of Kentish Town

Tuesday 26th June 2012 Lords Chamber

[Lord McFall of Alcluith]

My Lords, the MPC is obliged to publish minutes of its meetings, but the Financial Policy Committee has just been asked for a record. In the other place, Mark Hoban, the Minister, pointed out that,

“the FPC also produces what it calls a record of its meetings, which is a very full account of the debates that go on in the FPC, and we will expect a similar process to be undertaken for the court’s meetings”.

What is good for the MPC should be good for the FPC as well.

As a veteran of Labour Party constituency meetings during the 1970s and 1980s, I really know the difference between the record of a meeting and the minutes. There can be many battles behind the scenes on that. This is not as arcane debate as we think it is.

When the Minister replied in the other place during the passage of the Bill, Chris Leslie, the opposition spokesperson, said:

“I just want to be clear about what the Minister is saying. Is he saying that when the Bill comes before the other place for consideration he will accept retrospective reviews and publication of minutes or that he will simply consider it?”.

The Minister replied:

“We are clear that we want to see the court’s minutes published”.

The chairman of the Treasury Committee, Andrew Tyrie, then asked a further question:

“when he says that he is committed to the publication of the court’s minutes, does he mean the publication of the full minutes or only a summary record of them, which it appears is what was proposed before”.—[Official Report, Commons, 23/4/12; col. 766.]

That question has still to be answered. This amendment is put down for the sole purpose of eliciting that information.

[Baroness Hayter of Kentish Town]

My Lords, I will speak to the amendment standing in the name of my noble friend Lord Eatwell and myself while supporting Amendment 12, moved by the noble Lord, Lord McFall. I am sorry to do so in his absence, but I particularly welcome Amendment 144, in the name of the noble Lord, Lord Sassoon, to which I very happily added my name. The Government responded speedily to a request for the FCA’s minutes to be published, following, I am sure, my intervention at Second Reading and for no other reason. I am pleased about that because it was as late as February that the Government saw the publication of board minutes as a matter for the FCA board rather than for legislation. However, we believe that publication is particularly important when considering the difficulty faced by those seeking to represent the long-term interest of consumers, be they savers, borrowers or debtors, as they follow every twist and turn of a regulator’s wide remit. The minutes are invaluable to lay out the narrative of the FCA’s focus.

The regular publication of minutes is undoubtedly a matter for public policy and therefore correctly in the Bill rather than being for the board itself to decide. After all, it is its work that will be scrutinised by this openness. I know that the Government’s move will be welcomed by Which? and the Financial Services Consumer Panel, as well as by the wholesale market players, for whom the FCA is of particular importance.

However, consumers’ interests go further than the FCA, important though that is. The vital work and the decisions undertaken by the Bank, the FPC and the governor can only benefit from greater debate by, and input from, a range of commentators, be they the press, academics, market participants, representative organisations, other regulators or indeed users. Publication both improves the internal thinking through the debate that it generates and has an important role in accountability. The Government have described the FPC as,

“a powerful new authority sitting at the apex of the regulatory architecture”.

It is therefore beholden on us to ensure that the mechanisms to ensure the FPC’s democratic accountability are commensurate with the strength of its powers. This starts with transparency and the beginning of a new culture of democratic dialogue.

The Treasury Select Committee report of 19 October is already familiar to us and will become more familiar. It argued for the need for clear transparency both in the publication of the remit and in the FPC’s responses. It said:

“There should be the presumption that ex-post reviews would be published, except where confidentiality needed to be maintained”,

in which case a redacted version could be published or publication delayed. It also said that,

“the Chairman of the Treasury Committee should be shown an unredacted version of the findings with an explanation of the reasons for non-publication”.

We endorse that recommendation. The committee also stressed that,

“The date of publication should then”—

in other words, if it has been withheld—

“be reviewed periodically until such a time as full publication would not endanger confidentiality or financial stability”.

I turn to the issues mentioned by my noble friend Lord McFall. Mark Hoban in the other place agreed that there was,

“a clear need for the Bank’s accountability arrangements to be strengthened through the publication of the court’s minutes”.

He agreed that the Government would consider this further when the Bill came to this House for its scrutiny. However, he made it clear that he wanted to see the court’s minutes published, as well as retrospective reviews,

“so that Parliament and stakeholders can hold the Bank to account for the way in which it has used its powers not just when it comes to the Financial Policy Committee”,—[Official Report, Commons, 23/4/12; col. 766-67.]

but more widely. We welcome those sentiments and hope that the Minister will now be able to signify his support for the amendments, which I think are in line with the recommendation of the Minister in the other House.