Asked by: Lord Mann (Non-affiliated - Life peer)
Question to the Department for Transport:
To ask Her Majesty's Government what restrictions are being placed on international air passengers transiting through UK airports.
Answered by Baroness Vere of Norbiton - Parliamentary Secretary (HM Treasury)
Transit passengers need to complete a passenger locator form with their journey and contact details. If they remain airside (do not pass border control) they do not need to self-isolate. However, if transit passengers pass through border control they must self-isolate for 14-days.
The regulations permit departure from England within 14 days of arrival.
Asked by: Lord Mann (Non-affiliated - Life peer)
Question to the Department for Transport:
To ask Her Majesty's Government what advice they provide on the steps to take to reclaim the cost of cancelled flights made through a travel agency in instances where the airline has refunded the travel agency and either (1) the travel agency has not refunded customers, or (2) the travel agency seeks to charge customers an additional administrative charge.
Answered by Baroness Vere of Norbiton - Parliamentary Secretary (HM Treasury)
The Civil Aviation Authority has published guidance for businesses and consumers with respect to cancelled holidays and flights due to COVID-19.
The Government recognises the challenges businesses and consumers are experiencing with processing large volumes of refunds. In particular, we appreciate the frustration consumers may be experiencing. The Government’s position is clear - if a customer asks for a refund, that refund needs to be paid.
Most businesses are trying to do the right thing in these unprecedented circumstances, but where enforcement bodies have significant evidence that businesses are trying to take advantage of the crisis, we would expect them to take action.
Asked by: Lord Mann (Non-affiliated - Life peer)
Question to the Department for Transport:
To ask the Secretary of State for Transport, when he expects work to be commenced on the lower level platform lift at Retford station.
Answered by Nusrat Ghani - Minister of State (Minister for Europe)
All Access for All projects are due to be complete by 31 March 2024 at the latest. Retford is making good progress. The option selection process is finished and Network Rail will shortly start design works. Once that is complete we will have confirmed start and completion dates with construction scheduled to ensure minimal disruption to passengers.