Oral Answers to Questions

Debate between Lord Lancaster of Kimbolton and Rachael Maskell

Monday 26th November 2018 Commons Chamber

[Mark Lancaster]

My hon. Friend makes an important point. I would like to think that we do find that balance. We have made three passages through the South China sea in recent months, and we are absolutely right to exercise our freedom of navigation rights.

[Rachael Maskell (York Central) (Lab/Co-op)]

20. What steps he is taking to recruit personnel to the armed forces.

[Tom Pursglove (Corby) (Con)]

22. What steps he is taking to encourage people to join the armed forces.

[The Minister for the Armed Forces (Mark Lancaster)]

We remain committed to maintaining the overall size of the armed forces. Importantly, the services continue to meet all their current commitments, keeping the country and its interests safe.

[Rachael Maskell]

In the light of the record 8,840 shortfall in armed forces personnel, most marked in the Army, which is a staggering 5,870 troops short, when will the Secretary of State recruit to the full quota of regular personnel?

Oral Answers to Questions

Debate between Lord Lancaster of Kimbolton and Rachael Maskell

Monday 22nd October 2018 Commons Chamber

[Rachael Maskell (York Central) (Lab/Co-op)]

T3. York has four remaining Normandy veterans who fought in the second world war. LIBOR funding will be needed to give them, and their carers, the opportunity to make one last visit to mark D-day on 6 June 2019. How will the Minister ensure that they are able to pay their respects next year and that they will be able to take their carers with them to attend fully?

[Mark Lancaster]

The hon. Lady is right that next year is a significant anniversary of the Normandy invasions, and it is important that we get it right. We are looking carefully at the right way for the Ministry of Defence to support the event, and an announcement will be made in due course.

Oral Answers to Questions

Debate between Lord Lancaster of Kimbolton and Rachael Maskell

Monday 23rd October 2017 Commons Chamber

[Mark Lancaster]

That is a very fair point. Indeed, at the moment, no advice has been put on Ministers’ desks about the outcome to which the review is leading, but it will be based firmly on military advice.

[Rachael Maskell (York Central) (Lab/Co-op)]

15. What personal information his Department holds on former armed forces personnel.

Oral Answers to Questions

Debate between Lord Lancaster of Kimbolton and Rachael Maskell

Monday 13th March 2017 Commons Chamber

[Rachael Maskell (York Central) (Lab/Co-op)]

11. What assessment he has made of the economic and social effect on local communities of proposals in the defence estate review for the closure of Ministry of Defence sites.

[The Parliamentary Under-Secretary of State for Defence (Mark Lancaster)]

“A Better Defence Estate” is a military-led review. This estate optimisation strategy was developed in consultation with senior military officers to optimise defence infrastructure to better support military capability. The MOD has engaged with, and will continue to engage with, local authorities in order to maximise and enhance local economic development as well as value for money for defence.

[Rachael Maskell]

“A Better Defence Estate” will result in more than 500 civilian and contractor jobs lost in York, where the local economy is already struggling with low wages and job losses. Why is the Minister not following joint service publication 507, which determines that an economic and social impact assessment has to take place first? Will he work across Government to ensure that we can secure jobs in York?

A Better Defence Estate Strategy

Debate between Lord Lancaster of Kimbolton and Rachael Maskell

Tuesday 21st February 2017 Westminster Hall

[Mark Lancaster]

As I described at the start of my speech, we own 2% of the United Kingdom. Even if we reduce the estate by 30%—someone can do the maths— we will still own 1.4% of the United Kingdom. After the reduction, we will still have an area twice the size of Greater London. There is still scope, if needed, to expand.

In these straitened times when budgets are tight but the threats to our country are growing, efficiency and productivity are the watchwords of successful defence. Let us not mince our words: an inefficient defence estate undermines the effectiveness of our armed forces and the security of the nation they exist to protect. Those are the hard facts. We need to act, which is why the 2015 strategic defence and security review committed to invest in a better built estate that will reduce in size by 30% by 2040, and that will, most crucially, better support the future needs of our armed forces and enhance our military capability, ensuring that our armed forces are the best they can be.

In November, we set out how we plan to do that, when the Defence Secretary unveiled our strategy for a better defence estate, which is the most significant change to defence land since the second world war. The strategy is based on advice from the service chiefs and all decisions in it have been predicated on military need. It has two strands, the first of which is to rationalise our estate, selling off sites that are surplus to defence needs and bringing people and capabilities into new centres of specialism. Secondly, we will invest, spending £4 billion over the next decade on improving our infrastructure and modernising our accommodation. In short, our vision is to create a world-class estate for our world-class armed forces.

Those are lofty words, but what does that mean in practice? For the Royal Navy, it means continuing to focus on operating bases and training establishments around port areas and naval stations, with surface ships in Portsmouth and Devonport; all the UK’s submarines on the Clyde; a specialist amphibious centre in the south-west, based around Devonport; and helicopters based at Yeovilton and Culdrose. For the Army, it means specialised infantry will be concentrated in Aldershot; mechanised, wheeled capability, including two of our new strike brigades, will be in Catterick; air assault forces in Colchester; armoured and tracked capability around Salisbury plain; medical services in the west midlands; and hubs of light infantry battalions in London, Edinburgh, Lisburn, St Athan, Blackpool and Cottesmore. For the RAF, it means building on its existing centres of specialism, with combat air in Coningsby, Marham and Lossiemouth; intelligence, surveillance and reconnaissance at Waddington; air transport at Brize Norton; force protection at Honington; and support enablers at Wittering and Leeming.

The strategy will also see our joint forces command consolidate as much of its capability as possible in centres of specialisation, with defence intelligence at RAF Wyton, the defence academy at Shrivenham and information systems and services at MOD Corsham all due to absorb units relocating from elsewhere. No less importantly, for our servicemen and women and their families, it will mean a better quality of life, which is a key factor for us when we consider that the welfare of our personnel and their loved ones is the key to efficient and effective armed forces. By locating our servicemen and women together with capability, we will provide better job opportunities for their partners, more stable schooling for their families and increase their ability to buy their own home. For those continuing to live in service accommodation, we will invest in creating more modern and more comfortable homes.

[Rachael Maskell]

I thank the Minister for giving way on that point, because that is contrary to what the armed forces families are saying. They want to be integrated into the wider community. Personnel are saying that, too, because they want to know that their families are stabilised while they are focused on operations.

[Mark Lancaster]

The whole purpose of consolidating into larger garrisons, often near large centres of population—York is one but not the only one—is to give that stability so that people are not constantly being moved. For example, the consolidation of three armoured engineer regiments around Salisbury Plain means that, as a soldier progresses in their career and is posted between the three regiments, they can stay in the same home. That is the sort of stability that we want to create, rather than having them posted from one end of the country to the next every three years.

Finally, a better defence estate will deliver better value for money for taxpayers. By releasing sites we no longer need, we can help build the houses that we do need. Our strategy includes plans for the release of sufficient land to build up to 55,000 homes in this Parliament. Yes, some areas will lose their military establishments, but the timely publication of our better defence estate strategy will give the MOD and the affected communities both the time and the opportunity to plan the future uses of those sites.

My hon. Friend the Member for Maidstone and The Weald gave a passionate opening to the debate. I understand her concerns, but the simple fact is that her barracks, Invicta Park barracks, is too small. I know it well as a Royal Engineer. She knows that the Engineer regiment currently on that site has to have one of its squadrons displaced at Rock barracks up in Suffolk. It is difficult for a commanding officer to command a regiment when one of their sub-units is more than 150 miles away, and there is no opportunity to expand the site of their barracks.

Both my hon. Friend and the hon. Member for York Central (Rachael Maskell) mentioned the Gurkha community. As my hon. Friend knows, I joined the Queen’s Gurkha Engineers—the regiment she talked about—as an 18-year-old in 1988 and served for three years in Hong Kong. Subsequently, the regiment moved to Kitchener barracks in Chatham and has now moved to her location. I think only four of us in the Chamber were in Parliament at the time of the great debate about our fight to try to equalise the terms and conditions for Gurkha soldiers in the British Army. That was absolutely the right thing to do, but she and the hon. Lady now seem to suggest that we should treat Gurkhas differently from other British soldiers. I find that worrying, and it could be the wrong thing to do. As someone who is a strong advocate for the Brigade of Gurkhas and probably the only Member of Parliament who has served—twice—in the Brigade of Gurkhas, I urge a degree of caution about how we make progress on that front.

I met the hon. Member for City of Chester (Christian Matheson) recently and talked about Dale barracks. I confirm that Fox barracks—the reserves barracks—will remain in place, and the Mercians will relocate in the north-west, co-locating in the King’s Division.

In many ways, my hon. Friend the Member for Aldershot (Sir Gerald Howarth) articulated the vision for the future. We want to invest in our infrastructure in the years ahead to create the first-class environment. Hon. Members on both sides of the Chamber spoke of their concern about the lack of infrastructure, but no one who argued against the estate strategy explained where the money would come from if we do not have the opportunity to dispose of some of the estate. I confirm that all of the money we will release from disposal of the estate will be reinvested in defence.

Oral Answers to Questions

Debate between Lord Lancaster of Kimbolton and Rachael Maskell

Monday 27th June 2016 Commons Chamber

[Rachael Maskell (York Central) (Lab/Co-op)]

In the first year of this Government, over 1,800 properties within the married quarters estate were left empty for the majority of the year. Since then, the number has more than quadrupled. Can the Minister explain why that has been allowed to happen and why the properties are not being used?

[The Parliamentary Under-Secretary of State for Defence (Mark Lancaster)]

My understanding is that there are just over 10,000 void properties at the moment under the service family accommodation estate. We need to have void properties to ensure that when people trickle post they have a property to go to. Equally, the hon. Lady will be aware that we are moving the Army back from Germany at the moment so we need spare properties, but up to half of those properties are currently up for disposal.

[Rachael Maskell]

The fact is that departmental policy is for about 10% of such properties to remain vacant. In fact, there are more than 20%. The reality is that there is such a high proportion of empty properties because they are not in a fit state for people to live in. They cannot be released for sale by the leaseholder, Annington Homes, because it would cost too much for the Government to repair. The taxpayer is having to spend more than £30 million every year for the MOD to rent these properties. Will the Minister explain why his Department is wasting £30 million?

[Mark Lancaster]

I am not sure whether the hon. Lady heard my answer. It is not every year that we seek to bring back the Army from Germany, which is why we need extra properties. However, more than half the properties are currently up for disposal and we have also invested more than £200 million in building 1,200 new service family accommodation units to ensure that we get the best quality accommodation for our troops.

Oral Answers to Questions

Debate between Lord Lancaster of Kimbolton and Rachael Maskell

Monday 18th April 2016 Commons Chamber

[Rachael Maskell (York Central) (Lab/Co-op)]

Those injured in the course of their duties should receive the financial support they need, but currently the value of compensation payments is being eroded by a comparative third under the armed forces compensation scheme’s guaranteed income payments and the war disablement pensions supplement. Applying the triple lock to military compensation payments would ensure that the highest of earnings, inflation or 2.5% was paid. When will the Government take evidence to review this payment and examine the impact of the real-term loss under the current system?

[The Parliamentary Under-Secretary of State for Defence (Mark Lancaster)]

We always keep our payments systems under review. The hon. Lady will of course be aware that, in the recent Budget, the Chancellor decided that, for the first time, payments under the war pensions scheme would be set aside for care costs. These are the sort of positive measures that we keep under review in support of our veterans.

Armed Forces Covenant Annual Report

Debate between Lord Lancaster of Kimbolton and Rachael Maskell

Thursday 7th January 2016 Westminster Hall

[Mark Lancaster]

There probably is an argument for that, but my hon. Friend will be as aware as I am that the previous Government made the proactive move to change the nature and structure of debates in this place by allowing much greater flexibly for Back Benchers to dictate what should be discussed. However, in so doing, that equally restricted the amount of time for the Government to deliver their business. It is therefore down to the will of Parliament to have such debates and today is a fine example of that genuine need and will. Therefore, on balance I am fairly content with the situation, because that Government gave Back Benchers greater flexibility, which is something that previous Governments did not. That is my view—I hope that is clear.

The principles are: the armed forces community should not face disadvantage compared with other citizens in the provision of public and commercial services; and special consideration is appropriate in some cases, especially for those who have given most, such as the injured and bereaved. The armed forces covenant annual report 2015 is the definitive document of what we have done to uphold those principles and is the fourth such report. It sets out what we have achieved, but it is also an opportunity to explain our priorities for the coming year. Let me be clear that it is certainly not an opportunity for us to rest on our laurels; it is an annual report of the continuing efforts to strive to improve on the military covenant. I view it simply as a starting point for further progress.

I will say a few words on contributions to the report and the implementation of the covenant. Delivering the covenant is a national responsibility involving the whole of Government, local authorities, industry, service charities and of course the public, who provide vital support and recognition for our armed forces. It is only right that I pay tribute to the representatives from all of those groups who have helped meet the commitments in the armed forces covenant in the last year. I genuinely thank them all. However, I would particularly like to recognise and thank those charities who work so tirelessly in support of our armed forces. Their efforts are indicative of the whole nation’s support for our armed forces community.

Our priority this year was to tackle the areas where the armed forces felt most disadvantaged: family healthcare; children’s education; spousal employment; housing and local services; and commercial support. The report sets out the measures we have taken to address concerns in those areas.

A common theme in contributions and perhaps that which hon. Members focused on the most was the relationship with the national health service and access to healthcare. Indeed, I will happily say that that is the area on which I have spent most of my time. I am delighted to say that I now meet the Under-Secretary of State for Health, my hon. Friend the Member for Ipswich (Ben Gummer), on at least a quarterly basis to discuss areas where we can work together on that. Of course, the national health service in England and in the devolved parts of the UK is responsible for delivering healthcare to veterans, but equally the MOD has a duty to engage constantly.

To some extent we are asking whether we have proper buy-in. I think that we do, certainly to the extent that we have managed to embed the covenant’s principles into the NHS’s constitution in England. That positive step will hopefully ensure that veterans and their families are not disadvantaged in accessing health services where they live. It remains the case that veterans should receive priority treatment, subject to the clinical needs of others, relating to a condition resulting from their service in the armed forces. I can only say again that if any hon. Member has evidence that that is not happening, I encourage them to get in contact, because I would like to hear from them.

A couple of other issues relating to health were raised. With regards to osseointegration, I am pleased that through close collaboration with Blesma we have now moved to establish a pathway for veterans who can now go back to Headley Court. That is a positive step and I look forward to seeing how that develops over the coming months and years.

My hon. Friend the Member for Berwick-upon-Tweed, who opened the debate, referred to updating electronic records. While I am pleased that since, I think, 2013 the armed forces have had an electronic record system, we are seeking to upgrade that system to allow an easier transfer of those records to the national health service. As part of that process, veterans will effectively be flagged so that they are easily identifiable. I cannot give her an exact timetable as to when that work will be complete—we all understand that Governments have faced challenges in the past on electronic systems—but I understand that work is progressing well, so I hope that we will not have to wait too long for that.

Equally, mental health was raised by several hon. Members. That is an area of particular interest to me: the first charity I visited when I became the Veterans Minister was Combat Stress. While there is some debate, there does not seem to be any particular evidence that veterans or members of the armed forces suffer a higher rate of mental health problems than the general population. However, we recognise that that is an issue and, where mental health problems do occur, I am determined that the highest standard of support should be made available. Indeed, it is.

To that end, I am delighted that we have implemented every recommendation of the “Fighting Fit” report, written by my hon. Friend the Member for South West Wiltshire (Dr Murrison). In addition, more than £13 million from LIBOR funds has been awarded to programmes supporting mental health in the armed forces community. That is an area I intend to continue to focus on and on which I would like progress to continue to be made, because I recognise its importance for colleagues across the House.

On children’s education, we have amended the school admissions code to prioritise service children and service families, so that they can now apply for and be allocated school places before they move to the area. That positive step is helping to reduce the effect of short-notice deployments on children’s education.

The hon. Member for York Central (Rachael Maskell) raised the issue of spousal employment. She will be delighted to hear that we have launched a two-year trial to give service spouses additional employment training and support. Indeed, I visited one such trial in Cyprus recently and was very impressed. There are now also dedicated armed forces champions in every jobcentre region.

On commercial disadvantage, with the greatest respect to my hon. Friend the Member for Plymouth, Moor View, he was slightly dismissive of our recent progress in getting the four main mobile phone providers to agree that service personnel and their families can pause their contracts when posted overseas. I was very much involved in the process to get that agreement, and it did not seem like a minor step. I am delighted that we are now in this position and can only thank the providers for their support. These small steps, when taken slowly and added together, provide the progress we all need. I know it does not simply stop here; we need to continue to improve the support we offer, and I am determined to do so.

The annual report includes unedited comments from key representatives of the armed forces charities sector and the three service families federations, which I meet on a regular basis; I enjoy that, and it is a valuable experience. That ensures the report is accurate and gives a clear indication of where those groups think further action is required. Ministerial colleagues are due to meet with representatives from those groups next week, to discuss their feedback. This is a cross-government effort.

I have listened intently to the points raised today and hope to demonstrate to colleagues that their points will be taken into consideration as we move forward. To that end, I would like to update Members on our priorities for next year. Improving delivery of the community covenant will be key. While I do not favour legislative targets, we have committed to review delivery in order to identify best practice and robustly promote that across local authorities.

Recognising the importance of independence in the review, we are collaborating closely with colleagues in the Department for Communities and Local Government, the Local Government Association and the charitable sector to meet our shared objectives. I addressed local authorities at the community covenant conference in November, and I will continue to work with the chair of the LGA, Lord Porter, to ensure that local authorities understand their covenant commitments and are committed to improving the support they offer their local armed forces community. Equally, as Members of Parliament, we have a responsibility to ensure that local authorities in our constituencies are doing their bit.

To respond to the hon. Member for Bridgend (Mrs Moon), who is no longer in her place, I understand that many local authorities publish their reports online and help to share their best practice. I certainly encourage all local authorities to do that. I intend to speak at next year’s LGA conference in order to do just that and to raise many of the points that Members have raised today.

I will move on to Northern Ireland—the hon. Member for South Antrim (Danny Kinahan) looked up when I said that. I was impressed by and enjoyed listening to his very moving speech. Delivery of the covenant extends, of course, to the whole of the United Kingdom. The annual report includes input from the Welsh and Scottish Governments and the Northern Ireland Executive. It is important that we continue to work together to ensure there is universal support for the armed forces wherever they work and live, and that must extend to the whole of the United Kingdom.

I have listened to the concerns regarding delivery of the covenant in Northern Ireland. I was delighted that two local authorities in Northern Ireland signed a community covenant last year. That is clearly a big step forward, but we need to ensure that support extends across the region. In 2013, the Select Committee on Northern Ireland Affairs assessed that over 93% of covenant measures applied in Northern Ireland. It is sensible that in 2016 we update our assessment of how the covenant is being delivered in Northern Ireland and look at the areas where we could do more. That will be a priority. However, I do not believe Northern Ireland should be treated any differently to Scotland, Wales and England; our focus must be on improving delivery for all. To that end, I intend to visit Northern Ireland shortly to see what more I can do.

I have regular meetings and discussions with the hon. Member for South Antrim, who is a dear friend, colleague and veteran—I was going to say he is a fellow veteran, but I am still serving—of service in the Province. I am equally pleased to see on the Order Paper the Armed Forces Covenant (Implementation) (United Kingdom) Bill—the private Member’s Bill promoted by the hon. Member for East Antrim (Sammy Wilson) and supported by my hon. Friend the Member for Tonbridge and Malling—which highlights that we need to make progress on the application of the covenant in Northern Ireland.

I am pleased that there are now 785 corporate covenant signatories. Next week, the Defence Secretary will present awards to 16 employee recognition scheme gold award winners, recognising the very best support for our armed forces. We will continue to tackle the key areas of commercial disadvantage and look at how the finance and insurance sector can do more to support the armed forces community and tackle the effects of overseas postings. I expect to announce new commitments later this month.

We must also continue to build on our work to support employment opportunities for reserves, veterans and spouses. The MOD has set up a relationship management team to engage with employers, which has not only encouraged an increase in the rate of new signings but, crucially, enabled us to work with existing signatories to deepen and enhance their pledges.

I hear the call from the hon. Member for York Central to look at effectively forcing, through contracts, companies that deal with the MOD to sign up to the corporate covenant or, indeed, to employ reservists. I am happy to be corrected, but I fear she may be unintentionally making an argument for leaving the EU, because I believe what she calls for is not possible under European procurement rules. I am happy to check that.

[Rachael Maskell]

A document called “Buy and Make a Difference” looks at how social clauses could be put into procurement contracts. It would therefore be quite feasible to put the corporate covenant into a list of social clauses to be included in that contract.

[Mark Lancaster]

Without prolonging the debate on the issue, I am happy to commit to the hon. Lady to have a look at that, which I hope is reasonable.

It would be remiss, given this opportunity, not to reiterate this Government’s commitment, as set out in our manifesto, to improve the support we offer to military families. I am pleased to say that we will shortly publish the first families strategy, setting out a comprehensive programme of activity to ensure that military families receive the support and help they need. The strategy has been drafted in consultation with the three service families federations to ensure it truly reflects the needs of 21st-century military families. This year, we will deliver £20 million of investment in childcare infrastructure for military families, but we must also ensure that the new spousal employment programme is meeting its stated aims and objectives, and I have mentioned the two trials that are in place.

Members will be aware that the Government have committed to a £10 million annual fund in perpetuity to support delivery of the covenant. Several Members mentioned accommodation. I recognise concerns about accommodation for our armed forces community. We have allocated £85.5 million to help more than 5,600 personnel to buy or improve their home through the Forces Help to Buy scheme, and I am pleased that the Defence Secretary wants to double that number to 10,000 by this October. The Government have committed that from 2016, no service family in the UK will be allocated service accommodation that does not meet the decent homes standard. I have heard the calls from several hon. Members to work more closely with and improve the MOD’s relationship with local authorities when it comes to supporting families to get into local authority housing. I should point out, however, that we already have the MOD referrals scheme, which assists service leaders.

Looking forward, although I am not in a position today to give details about the future accommodation model that will be proposed for our armed forces, I hope to be able to do so in future. The model is an attempt to tackle issues related to encouraging and helping families to get into a home of their own.

Equally, I mention the Army basing scheme and the broader footprint strategy, part of which is to try and create greater stability for our armed forces, so that we do not see quite so much movement. Only yesterday, I visited 26 Engineer Regiment down in Wiltshire, where as an example, around Salisbury plain, the three armoured engineer regiments will now be pretty closely collocated. Those armoured engineers are likely to be posted between the three regiments but very much in the same part of the country, giving greater stability for families and spouses.

To touch on veterans—I realise I am going on—support for our veterans is an issue close to the heart of many, as shown by the recent publication by King’s College London on creating a sustainable model for veterans’ care in the United Kingdom post-2015. I am familiar with the proposals in that paper and congratulate all those involved in producing it. It is an interesting document that adds great things to the debate. I have asked my officials to attend an event on 12 January to discuss it and the evidence basis for it, and I look forward to engaging fully after that with the authors, to see how we can move forward and work together.

The Government have confirmed that funding for the nine enhanced prosthetic centres for veterans will continue. We have also allocated £10 million to the Royal British Legion to launch a veterans’ hearing fund and £3 million to help veterans access high-specification wheelchairs.

Several hon. Members, including my hon. Friend the Member for Tonbridge and Malling in a very powerful speech, raised other issues that are perhaps summed up as “lawfare”. The Conservative party committed at the last general election to deal with this issue. A lot of work has been going on in the MOD over recent months to try and move that forward. I am not in a position right now to give further details, but that is being led by the Minister for the Armed Forces and I am sure that in due course, she will come to the House to address that.

On interpreters, I share my hon. Friend’s concern, having worked with them in Afghanistan. I have looked into the matter. I think the MOD has a very positive programme at the moment. There are different elements, partly about helping to improve security for families, about potentially relocating families within country, and ultimately, if necessary, about relocation to the UK. The programme that the MOD is pursuing at the moment is a good one.

Prisons were mentioned and I recognise that there are veterans in prison. I do not think the number is disproportionate, but they face unique challenges. To that end, I intend to visit HMP Grendon in Aylesbury next month and I will look at some of the work being done there to support our veterans.

I believe the covenant is working, but we need to make it clearer and easier for members of the armed forces community to access the available support. We know that delivery of the covenant is not uniform and we need a mechanism to identify and address localised problems. That will be our priority in 2016.

Although we have collectively achieved a great deal, much more remains to be done to ensure the covenant fulfils the nation’s promise to support the brave men and women who serve our country with honour and distinction. It is a long-term aim and the Government are committed to its long-term delivery.

I have endeavoured to answer all the points raised by hon. Members and if I have not done so, I will write to them in due course.

Question put and agreed to.

Resolved,

That this House has considered the Armed Forces Covenant Annual Report 2015.

Draft Armed Forces (Service Complaints Miscellaneous Provisions) Regulations

Debate between Lord Lancaster of Kimbolton and Rachael Maskell

Monday 14th December 2015 General Committees

[Mark Lancaster]

I thank the hon. Lady for her support in this important matter. I appreciate that she came to the House only at the general election and so was unable to be part of our discussions on the 2015 Act earlier this year, but it was a constructive process, which I am pleased had support from across the House. She highlighted some of the history behind where we are today, and the creation of the ombudsman, whom I have met on several occasions, is a positive step. The change will streamline the process to try to ensure that it is sped up, which is vital. Equally, we are determined to advertise the process as widely as possible, because I accept that we must encourage people to feel able to make a complaint and that there should be as few barriers to that as possible.

The hon. Lady touched on the training of independent members who may be appointed. We put them through an induction programme to familiarise them with the armed forces and we also try to select individuals with considerable experience in similar areas, so I hope she will be reassured by that.

[Rachael Maskell]

Issues appertaining to bullying, harassment and discrimination are particularly sensitive, so I ask that specific training be provided to investigating officers.

[Mark Lancaster]

Okay. I hear that request. If I may, I will go away and look carefully at the current training package. I will then write to the hon. Lady outlining exactly what training is provided. If she still feels uneasy after that, we can discuss the matter further.

The hon. Lady also mentioned the case backlog, which, as I have already mentioned, is one reason why we have sought to streamline the process. I accept that some complaints have taken too long to resolve, potentially reducing confidence in the system. It must be remembered, however, that some complaints, including those that deal with improper behaviour, can be more complex and thus necessarily take longer to investigate. It is right that a reasonable amount of time is taken so that cases are handled fairly. We want to ensure that the system is fairer, more effective and more efficient than at present, while valuing quality outcomes as much as timeliness.

On the overall direction of travel, it is important to note that the regulations require the ombudsman to produce an annual report, which must be laid before Parliament. It must cover the system for dealing with complaints and the exercise by her of her functions. The same requirement has applied to the Service Complaints Commissioner. The ombudsman can include in the report any matters related to redress and her work as she decides. The Secretary of State can also ask her to address any matters. It is likely that the report, just like those of the Service Complaints Commissioner, will address trends and themes. I would expect the Government to address those trends and themes as we move forward.

The hon. Lady also spoke of how long complainants have to make a complaint. I recognise that it can take time for themes to develop and that it may take time for someone to build up the courage to make a complaint about an incident. Ultimately, however, it is worth remembering that the ombudsman’s new powers already include the ability to overturn cases that are deemed to be out of time. Equally, given that we have the annual report, if we begin to see a theme of people who are deemed out of time to make a timely complaint, I am sure that we will endeavour to address it.

I hope I have touched on all the points that the hon. Lady raised. If, when I read Hansard, I see that I have not, I will write to her.

[Rachael Maskell]

I thank the Minister for his response. I also appreciate his commitment to follow up on the issues raised. I want to return to the timeline, because it is important that communications are made to ensure that people have confidence in raising a complaint. Knowing that time limits are in place will act as a barrier to people raising complaints outside that three-month timeline. I ask that the flexibility that the ombudsman can exercise in such matters will be communicated and that that issue will be reviewed and considered closely in the reporting that the ombudsman makes.

[Mark Lancaster]

I accept that the hon. Lady is anticipating a problem. Given that we have the annual report, I will ensure that the ombudsman, Nicola Williams, sees this debate, so that she is alerted to the concern that the timeline may well become a problem. I will ask her to look specifically at that issue, so that we can address it in one of her annual reports, if need be.

Question put and agreed to.

Oral Answers to Questions

Debate between Lord Lancaster of Kimbolton and Rachael Maskell

Monday 23rd November 2015 Commons Chamber

[Rachael Maskell (York Central) (Lab/Co-op)]

The social care crisis is affecting people all over the country, including those who have sustained an injury or condition while serving our country. Those who were injured on or after 6 April 2005 receive a payment under the armed forces compensation scheme, which local authorities disregard when assessing them for social care, but those who were injured before that date receive the war pension, which is not disregarded. When will the Government address this inequality?

[Mark Lancaster]

That is primarily a matter for the Department of Health. I have been engaging in a series of negotiations with my counterpart in that Department, and I am sure that we will report to the House in due course.