(6 years, 7 months ago)
Lords ChamberMy Lords, does the Minister agree that this whole horrible saga has once more raised the strategic question of how far commercial culture can satisfactorily replace the tradition of public service, with its concentration on people? Has there not once again been too much concentration on targets and systems? We are dealing with people in crisis. It is difficult to imagine the turmoil and trauma that they and their families are going through. However firm our policy—and I am certain that it has to be firm—does the Minister not agree that we must have people in place who understand human relations and the predicament of the people with whom they are coping?