Southern Rail

Lord Jackson of Peterborough Excerpts

Friday 20th January 2017 Commons Chamber

[Maria Caulfield (Lewes) (Con)]

Today, the world is watching political speeches of historic significance, and I hope my Adjournment debate does not disappoint.

I thank the House for once again allowing the issue of Southern rail to be debated in the Chamber. While many of my constituents—in fact, many people in the south-east region—were pleased to hear that next week’s strikes by the ASLEF union have been halted and that a normal Southern rail service should start again on Tuesday, the fear of a “normal” Southern experience is filling some people with trepidation.

The normal service in the Southern region for the last 18 months to two years has been extremely poor. At times, performance has gone down to a level where fewer than 40% of trains have turned up on time, and the average is around 66%. That compares with over 90% for other operators, so we in the Southern region certainly suffer more than most. It is not just late trains and cancellations. Trains are often short-formed, going from 12 carriages down to 10 or eight. There is also poor customer service, and we have even had our trolley service removed from our trains, to add insult to injury.

Many constituents have been to see me, whether that is individuals who have shared their experience of getting to work late, getting home late and being at risk of losing their jobs, or businesses, and I recently attended the local chamber of commerce breakfast meeting in Seaford, where businesses told me that trade was down because no one could get to them to use their services. In my four towns of Lewes, Seaford, Polegate and Newhaven, the experience is exactly the same.

My constituency has suffered more than most. We are a Southern-only constituency, and we do not have Thameslink or Gatwick Express. We are a very rural constituency, so there are few other forms of transport available. Not all our little villages have a GP, a post office or a school, so people use the trains to get to the main towns or the neighbouring villages to use the services there. When there is no train, people are literally cut off from the rest of the world.

When people come to see me, I say that there are three reasons why the rail service has not been great in our Southern region. The first, of course, is the dispute. As I said at the beginning, that is hopefully on the way to being resolved. We are glad about that, and we praise all those involved in getting people back round the table.

The second issue is Network Rail. Over 50% of delays on the Southern rail network have been down to rail infrastructure issues. We have an old line in the constituency and across Surrey and London. It has lacked investment for 10 to 20 years, leading to recurring signal problems, point failures and track failures. I was pleased that one of the first tasks the Secretary of State undertook when he came into post was to outline some of the initial investment in the track.

[Mr Stewart Jackson (Peterborough) (Con)]

My hon. Friend is making a typically powerful case, as a diligent constituency MP. Does she agree that, while passengers understand that there will be service outages, what frustrates them is the lack of information? What we need is proper co-ordination between the train operating companies and Network Rail in real time so that people can make alternative arrangements.

[Maria Caulfield]

I absolutely agree with my hon. Friend. It is as if he is psychic, because that was going to be my very next point. As well as the investment, the Secretary of State has asked the Rail Delivery Group to bring together Network Rail and the rail operator so that when there are problems on the tracks, passengers have a better experience through better customer service and information about alternative routes. We have all felt frustrated on a Monday morning when engineering works have overrun and trains have been cancelled because of poor communication between Network Rail and the rail operator. Those two points, however, do not take away from Southern rail’s poor performance. As we move from the dispute to a normal rail service, my constituency wants a good rail service.