Gift Vouchers

Lord Foster of Bath Excerpts

Wednesday 22nd January 2020 Lords Chamber

[Lord Duncan of Springbank]

That is an interesting idea. I will take it away and give it further thought.

[Lord Foster of Bath (LD)]

My Lords, although unexpired and unused, my One4all gift card that was originally worth £40 is now worth only £25.60. I discovered in the small print that each month after 18 months an inactive balance charge of 90p is deducted from the card. Other owners of the cards have described this as a scam and, not surprisingly, 68% of users have given them the lowest possible rating on Trustpilot. I am not asking for the Minister’s sympathy, but can he at least tell us who makes the rules that enable that to happen and say whether they should be changed?

[Lord Duncan of Springbank]

I do indeed offer sympathy to the noble Lord for his heartfelt pain in this regard. He is correct: certain voucher providers will, through inactivity, seek to deduct money from the value. There is a recognition that a card can be part of the bottom line of a company only once it has been redeemed or the expiry date has passed, so there is a logic there. However, the very act of penalising somebody for not using their card sounds both pernicious and unpleasant.