Avanti West Coast

Lord Blencathra Excerpts

Wednesday 7th September 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

My goodness, on that last point, I completely agree with the noble Baroness, although I have had a go in a simulator and was not very good at it.

I agree that recruitment of train drivers is essential. The average age of a train driver is 51. The average retirement age of a train driver is 59. We must get some youngsters and a more diverse group of people into driving trains, because that is the future of a modern railway service that operates purely and solely for the benefit of passengers and freight, which we are very much focused on.

Turning to how we hold the train operating companies to account, I am sure that all noble Lords will have read the ERMAs, which are published. In those agreements are the criteria that we set out for the train operating companies to meet various standards in order for them to receive any performance fees. The noble Lord mentioned a performance fee of some £4 million. That relates to a period donkey’s years ago, way before the period that we are talking about. For example, in the period from September 2020 to March 2021, Avanti received no fee at all for customer experience.

[Lord Blencathra (Con)]

My Lords, is my noble friend aware that, since I was elected in Penrith in 1983, I calculate I have done the Penrith-London journey, to and fro, at least 2,600 times? Is she aware that I thought British Rail was atrocious, Virgin was a magnificent breath of fresh air and Avanti, I can honestly say, is 10 times worse than British Rail on a bad day? It has cut the trains in half. You cannot book until a few days in advance, and then it is at an exorbitant price with no cheap tickets. When you do book, your seats are double-booked, because bookings are cancelled overnight. Food is often not served. The only thing that works well is disabled assistance, the “cripple buggy” and the people in Penrith who help me out. That works remarkably well. So, now that my right honourable friend the incompetent Mr Grant Shapps has gone, will she ask my right honourable friend Anne-Marie Trevelyan to remove this franchise immediately and give it back to Virgin, which ran a ruddy good railway line?

[Baroness Vere of Norbiton (Con)]

Well, I am pleased that my noble friend is pleased with the disabled service, which has received a huge amount of investment and insight recently. It is critical that our trains are accessible to everybody, and being able to onboard and offboard a train is a key element to making them accessible. I hear what he says about the service to Penrith, of which he is a frequent user. We all want it to be better, but we have to play on the pitch we have got. In this situation, if there are not enough train drivers to drive the trains, we cannot have the services. We are holding Avanti to account in looking at its plans to recruit more train drivers, and of course we are looking at its performance. No decision has been taken about whether Avanti has a role to play in the future of Britain’s railways. That will be taken by the new Secretary of State. All options remain on the table and evidence is being gathered as we speak.