Landlords: Long-term Rentals

Lord Best Excerpts

Wednesday 27th November 2024 Lords Chamber

[Baroness Taylor of Stevenage (Lab)]

I agree with the noble Lord that we need more long-term lets— I think I made that very clear—but there is no evidence of an exodus from the market. A study from the UK Collaborative Centre for Housing Evidence looked at whether regulation and tax changes over the past 25 years in the UK and internationally had affected private rented sector supply. The report concludes that there is no evidence that that has had an impact. In fact, the PRS has doubled in size since 2002 and is now the second largest housing tenure, with over 11 million people living in the private rented sector.

[Lord Best (CB)]

My Lords, rather than incentives for reluctant landlords, could the Minister say whether the Government are considering incentives to landlords who want to exit the market to sell to the social housing landlords who can modernise the properties and let them long term on a secure basis at affordable rents to people who will not be able to afford the private rented sector?

[Baroness Taylor of Stevenage (Lab)]

I could not agree more with the noble Lord that for some people in the housing market, the only affordable housing is social rented. The Chancellor set out in the Budget that we will make an immediate one-year cash injection of £500 million into the current affordable homes programme. I can confirm that that can be used to purchase property on the private market. That will support the delivery of up to 5,000 new social and affordable homes. In addition, at the multiyear spending review next year, we will set out details of new investment to succeed the 2021 to 2026 affordable homes programme. That will deliver a mix of homes for sub-market rent and home ownership, with a particular focus on delivering homes for social rent. I hope our Deputy Prime Minister’s promise to deliver a revolution in the delivery of social homes will come to fruition.

Grenfell Tower Inquiry Report

Lord Best Excerpts

Friday 22nd November 2024 Lords Chamber

[Lord Best (CB)]

My Lords, I thank the Minister for introducing this debate so helpfully. I am delighted to follow the noble Baroness, Lady Thornhill, and the noble Baroness, Lady Sanderson—to whom I pay a special tribute for all her hard work on behalf of the Grenfell residents over several years.

The Grenfell tragedy continues to have powerful consequences. It revealed truths that had been hidden for years about the nation’s construction industry and its housing provision. No more painful way of bringing these deficiencies to light could be imagined. But the legacy of Grenfell can and must be new and better systems that fundamentally change the way the nation provides the buildings and, in particular, the homes we need.

Attention has rightly focused primarily on aspects of the construction process the Grenfell inquiry has shown to have been deeply flawed on numerous levels. However, I will highlight a different aspect—one where I believe the campaigners of Grenfell United have been instrumental in securing important reform of lasting wider significance. The issue here is the management of social housing; that is, council and housing association homes. Fundamental reform to the regulation of social housing management has been introduced as a consequence of the pressures following the terrible fire, embodied in the Social Housing (Regulation) Act 2023. Changes continue to materialise from the pipeline of measures introduced by the Act.

The Grenfell inquiry report documents the highly unsatisfactory relationship that existed between the body responsible for the day-to-day management of the council’s housing in the Royal Borough of Kensington and Chelsea—its so-called tenant management organisation—and the residents themselves, the consumers and customers. A poisonous atmosphere and deep mistrust characterised this relationship. It is clear that the views of the residents, their insider knowledge and understanding, and their warnings about safety were all largely ignored and dismissed by the managing body. Poor organisational behaviour and a lack of accountability and transparency compounded the hostile and negative relationships between the tenant management organisation and the tenants themselves.

Grenfell United, the residents’ campaigning body, with support from Shelter, pressed for changes to regulation and consumer protection across the social housing sector. With the awful experience of the consequences when a social landlord fails to listen to residents’ views, Grenfell United shone a spotlight on the need for social housing landlords to be held to account, to adhere to proper standards and, where things were not working out, for new regulatory mechanisms to sort matters out. As a direct result of the tenacious efforts of the Grenfell residents, the Social Housing (Regulation) Act 2023 introduced a change of direction for the regulator whereby the setting and regulating of consumer standards is now a priority for the regulator, alongside the previous priorities of financial viability and governance.

As the Grenfell Tower Inquiry report notes, the 2023 Act

“enables the Regulator of Social Housing to play a more active role”

in the management of social housing,

“setting appropriate standards”,

requires information to be made available

“both to tenants and the regulator”,

and enforces good practice.

A central aspect of the shift in emphasis embodied in the 2023 Act relates to the way the regulator operates. The Grenfell United advocates felt that the oversight role of the regulator necessitated regular inspections—actual visits—to the social housing landlords, seeing and hearing first-hand how relationships were working out and how well the housing management was being performed. Grenfell United argued that if face-to-face contact had been made with the tenant management organisation, the regulator would have heard the voice of residents; the true position would have become clear to the regulator; and, who knows, the Grenfell tragedy coming down the line might have been foreseen and some action taken. An inspections regime means a changed approach from one of receiving written material from the landlords and forming a judgment at a distance.

Of course, however, physical inspections mean extra staff and extra expense. The Government of the day had hesitations about including a requirement in the Bill for the regulator to inspect periodically. So this was not part of the original Bill. I had the honour of tabling and championing an amendment to the Bill to insert an inspections duty into the legislation. We were blessed with a Minister in the Lords—the noble Baroness, Lady Scott of Bybrook—who has supported the Grenfell United representatives consistently over many years. She backed the case and brought forward a government amendment to embrace mine. As a result, today a regular inspection regime is up and running.

Last week, I met the Regulator of Social Housing, Fiona MacGregor, and her chief of regulatory engagement, Kate Dodsworth. I was delighted to hear that inspections are now a central component in the implementation of the Social Housing (Regulation) Act’s intentions and are proving an invaluable mechanism in raising standards. The Grenfell inquiry has been able to conclude that with regard to the management of social housing

“we do not consider it necessary to make any additional recommendations in relation to the matters that we have uncovered”.

This conclusion by Sir Martin Moore-Bick and his panel is a testimony to the persistence of Grenfell United and, I must say, to the House of Lords for improving government legislation, greatly assisted by Ministers in both Houses willing to listen.

In conclusion, I must ask about a related concern which has also been raised by others. The concern relates to another aspect in the shift of culture of social landlords that presses them to raise their housing management standards. This, as the Minister mentioned, covers the role of the regulator in ensuring good standards of competence and conduct by insisting on the managers of social housing receiving relevant training and obtaining professional qualifications for the tasks they perform. Thanks to another last-minute amendment to the Social Housing (Regulation) Act, the Secretary of State now has the power to introduce this obligation on social landlords, and for the social housing regulator to enforce it: all good stuff. However, we are yet to see details of the mandatory qualifications or hear about a timetable for the housing associations and councils to take action. When will these details be announced?

Finally, I reiterate my congratulations to the Grenfell United team, who have made such a difference to the way that social housing is managed and regulated. Hundreds of thousands of residents in this sector will benefit for years to come from the tenacity and passion of this small but highly effective group.

Social Housing: Awaab’s Law

Lord Best Excerpts

Tuesday 22nd October 2024 Lords Chamber

[Lord Khan of Burnley (Lab)]

The consultation on Awaab’s law in the social rented sector invited views on the costs of the policy. The department has considered those views and will publish an updated impact assessment alongside the government response to the consultation. As we set out in our manifesto, we recognise that councils and housing associations need support to build their capacity and make a greater contribution to an affordable housing supply. We will set out our plans at the next fiscal event, to give councils and housing associations the rent stability they need to borrow and to invest in both new and existing homes.

[Lord Best (CB)]

My Lords, the Government are right to bring some pressure to bear on the housing associations and councils to get their properties up to scratch; it is essential if we are to prevent any more incidents like the death of poor little Awaab Ishak in his damp, cold and mouldy home. But those housing associations and councils need income to keep their stock in good nick, and that means not having reductions, caps and constraints on the rental income that they receive. Can the Government assure us that rents will be allowed to rise in line with costs and not be the subject of the constraints which have kept the income down and therefore the level of repairs and major improvements at a level that is unacceptable?

[Lord Khan of Burnley (Lab)]

I thank the noble Lord for his question and pay tribute to the excellent work he has done in this area for a number of years. To reassure him, as proposed in the consultation, Awaab’s law includes a provision for social landlords to defend themselves against legal action if they have taken all reasonable steps to comply with requirements but it has not been possible for reasons beyond their control. There is no plan by the Government to have any rent controls.

Social Housebuilding

Lord Best Excerpts

Monday 21st October 2024 Lords Chamber

[Baroness Taylor of Stevenage (Lab)]

At the risk of repeating my noble friend Lord Livermore, the content of the Budget is of course a matter for the Chancellor of the Exchequer. However, the package we announced in July included flexibility in the current affordable homes programme to help with delivery and extended the 2021-26 affordable homes programme. We have been clear that we will bring forward details of future government investment in social and affordable housing at the spending review. We know how important it is to enable providers to plan for the future as they help to deliver the biggest increase in affordable housing in a generation.

[Lord Best (CB)]

My Lords, I congratulate the Government on the priority it is giving to new housebuilding for social rent, but we are still losing more homes each year than we are building, mostly because of right to buy. Some 2 million homes have been sold so far and 40% are now in the hands of private landlords, who are letting homes at rents two or three times higher than at which they would have been let as council properties. Would the Minister accept either or both recommendations from the Devon Housing Commission, which I have been chairing? The first is that the level of discount should be set by the local authority and not at the national level, where 70% discounts are available, which is not good value for the taxpayer. The second is around whether 100% of the proceeds from sales of right to buy should be allocated to new housing that replaces that which has been lost.

[Baroness Taylor of Stevenage (Lab)]

I am grateful to the noble Lord, Lord Best, for his work with the Devon Housing Commission; I have been very interested to read about its work. The Government believe it is right that long-standing social tenants should retain the right to purchase their property at reasonable discounts, and so we will not be ending the right-to-buy scheme. However, many of the homes sold since 2012 have not been replaced and, as our manifesto said, the Government are reviewing the increased right-to-buy discounts, introduced in 2012. We will bring forward more details and secondary legislation to implement changes later this year. We will also review right to buy more widely, including looking at eligibility criteria and, in particular, protections for newly built social housing. We will bring forward a consultation on that shortly.

Housing: Modern Methods of Construction

Lord Best Excerpts

Thursday 5th September 2024 Lords Chamber

[Lord Best (CB)]

My Lords, as a member of the Built Environment Committee under the able chairmanship of the noble Lord, Lord Moylan, which investigated this matter, I thank the noble Lord, Lord Carrington of Fulham, for introducing this debate so helpfully. Deploying modern methods of construction is obviously the way forward, yet the industry has recently been characterised by a succession of business failures and even bankruptcies. Can we still expect the modern methods of construction sector to fulfil its clear potential?

I suggest three prerequisites for success. First, the MMC industry needs a more certain and consistent pipeline of orders. The important stipulation of Homes England and the GLA that a proportion of the affordable homes they fund must be built using MMC techniques needs to be refined to provide greater certainty for the manufacturers. Will the Government’s agencies be more specific as to the appropriate categories of MMC—and, indeed, the systems that have the lowest embedded carbon emissions, such as prefabricated timber frame construction?

Secondly, to comply with the new future homes standard, developers and social landlords will be propelled into using prefabricated homes, because of the greater precision achieved in factory settings. Will the Government be firm in ensuring enforcement of the new standards that will inevitably mean more use of MMC? Thirdly, will the new Skills England give priority to workforce skills for MMC in its much-needed reforms of apprenticeships and training for the construction industry?

With attention to these issues, modern methods of construction can indeed make possible the quantity and quality of new homes this country desperately needs.

Building Homes

Lord Best Excerpts

Tuesday 30th July 2024 Lords Chamber

[Baroness Taylor of Stevenage (Lab)]

I thank the noble Lord for his comments and question. The point is that, without growing the economy, as we need to do, we will not be able to afford any of the public services that we need. That is the first priority of this Government. But we have an immediate housing crisis, so we will do what we can to solve it now, and develop things further as we begin to create the economic growth we need to solve it. But it is not just a problem of government funding; we need to create that affordable housing. The noble Lord will be as aware as I am that it has been more and more difficult to deliver the social and affordable housing that we need through things like Section 106 agreements and other forms of planning gain, so we will need to assist with that as well. But it is a priority that we tackle the homelessness crisis now and we start on the journey of improving the housing supply, because that is the only long-term way to solve the housing crisis in this country. It will take some time to develop the economic background to do that fully, but we can make a start right now.

[Lord Best (CB)]

My Lords, this is my first opportunity to welcome the Minister to her role. We are very lucky to have someone in your Lordships’ House who has a real understanding of these issues, with her years of experience on the front line of local government. I also greatly welcome the Government’s commitment to easing the real crisis that faces so many people under the age of 40 who need a secure, decent home and not only cannot buy one but cannot find an available, affordable rented home either. Things are desperate, and the Government’s mission is enormously encouraging.

Last week, in the debate on the King’s Speech, I listed seven suggestions for achieving success on the planning side—points for the planning and infrastructure Bill—and I can now put a tick against a number of those. I am delighted with the Government’s ambitions, starting with the long-term housing strategy, which is good news, but there remain some items on which I would be grateful for some further commentary by the noble Baroness the Minister.

First, in terms of restocking the hugely depleted planning departments, will the Government allow local authorities to cover the full cost of an effective, speedy, local planning service by charging fees to the developers that cover all the costs?

Secondly, I have not heard quite as much as I had hoped about the opportunities to use new development corporations with simplified compulsory purchase powers to capture the uplift in land values by acquiring strategic sites, not just for new towns but on a much wider scale. These local authority-owned but arm’s-length bodies, advocated by Sir Oliver Letwin in his seminal report previously, could implement a proper master plan. They could install the infrastructure and parcel out sites to SME builders—who used to account for 40% of new homes, but now barely reach 9%—to housing associations, to providers of housing for older people and so on, amid properly planned green spaces, schools and facilities. These development corporations would help us end the nation’s unhealthy dependence on a handful of volume housebuilders that have consistently let us down on quantity, quality, speed of output and numbers of affordable homes.

I heartily welcome the Deputy Prime Minister’s Statement. Can the Minister give me any words of encouragement that these two issues will receive due attention in the weeks ahead?

[Baroness Taylor of Stevenage (Lab)]

I thank the noble Lord, Lord Best, not just for his question but for his long-term championing of housing in this Chamber. I look forward to working with him, particularly on the provision of some of the specialist housing which I know is of great interest to him.

In terms of restocking—or should it be restaffing?—planning departments, there are plans to allow full cost recovery on residential applications, which is one part in the detail of the Statement today and is really encouraging. We have plans to increase the number of planners. I know that planners take a long time to train and are experts in what they do, so it is not an overnight job, but we are determined to strengthen planning departments, which are responsible for the whole of this process.

On development corporations, further announcements are coming forward tomorrow on the issue of new towns, but I take the noble Lord’s point on the wider aspects of development corporations. With his permission, I will take that back, give it some further consideration and respond to him in writing. But I think he will be interested to hear the announcements on new towns tomorrow.

Renters (Reform) Bill

Lord Best Excerpts

2nd reading
Wednesday 15th May 2024 Lords Chamber

[Lord Best (CB)]

My Lords, I draw attention to my housing and property interests as on the register. This Second Reading provides an opportunity to review the current state of the PRS—the private rented sector—and to consider the impact on this sector of the Renters (Reform) Bill. Does the Bill address the key problems facing renters and, if so, will it fix those problems?

Let us take a quick look at the private rented sector today. By the late 1980s, the PRS accounted for only some 9% of the nation’s homes. Then, in the early years of this century, the sector dramatically doubled in size to around 20% of the stock, and it achieved this growth without building virtually any new homes.

Two factors propelled this extraordinary turnaround. First, the Housing Act 1988 removed rent controls and security of tenure for new shorthold lettings. This created a profitable opportunity, enhanced by low-interest buy-to-let mortgages for investors: today, there are 2.3 million private landlords. Despite tax and regulatory changes to dampen this phenomenon and the recent interest rate hikes, the PRS has continued to sustain its new-found size, bolstered by the shortages that have pushed up prices and rents.

The second big change, which has led to today’s dependency on the PRS, was the demise of council housebuilding. At its peak, local councils regularly accounted for some 150,000 to 200,000 new homes built in a single year. The housing associations have only ever built a fraction of these numbers. Along with council house sales under the right to buy, now approaching 2 million homes sold, the social housing sector—that is, councils plus housing associations—has suffered a huge decline. It has gone from around 34% of the country’s housing stock to just 17% today. Those who would have looked to the social housing sector in the past must now turn to private renting instead.

Has this switch from social housing to private renting been a success? Although PRS rents are higher and security is lower, the PRS has provided a satisfactory home for many. But the switch has not helped with the nation’s biggest housing problem: supply. There are simply not enough homes to go around. Building new homes has not kept pace with increases in households. PRS landlords do not build new homes, with the exception of a valuable but modest program of build-to-rent and purpose-built student accommodation; rather, private landlords have inevitably outbid others, particularly first-time buyers, to acquire existing properties. Critics argue that this has inflated house prices and led directly to a reduced number of people being able to become home owners. We are left with acute housing shortages, which only a big expansion of social housing can fix.

However, the Bill does try to address other serious criticisms of the private rented sector. These criticisms are, put simply, that landlords can—and some do—take advantage of the acute housing shortages and lack of options; and that the power imbalance between landlord and tenant means that renters have had to put up with rents that absorb half their incomes, with poor conditions and appalling service, all because they have nowhere else to go. Underpinning this imbalance is the constant threat—whether articulated or not—of retaliatory eviction, whereby the landlord can get rid of a complaining tenant through the notorious Section 21 no-fault eviction route.

The Bill takes some important steps to correct the landlord-tenant imbalance. It does not have much to say about the affordability of rents, because it is a fundamental characteristic of a private rented sector that rents are set by the market. As economists frequently tell us, tough rent controls could lead to an exodus of landlords. While a gentle reduction in the size of an overextended PRS could rebalance the sectors, too many landlords exiting the market at the same time because of controls on rents would create chaos. However, the Bill does seek to block rent increases in excess of market levels, to stymy an underhand way of forcing a tenant out when no legitimate grounds exist.

On other matters, the Bill has some valuable ingredients. Landlords will have to meet a set of decent standards, which will be established to address poor conditions such as cold and mould. Renters will all have access to a new ombudsman who will handle complaints and will be able to levy quite serious fines for incompetence and bad behaviour. As in Scotland, Wales and Northern Ireland, a register will be available online: a property portal will be maintained of all PRS properties, covering their compliance with legal requirements, to enable prospective tenants to check for health and safety features, and so on. The Bill will also make it more difficult for landlords to refuse a tenancy for those with a pet.

All these changes empower tenants in helpful ways. However, there are modest changes, which your Lordships’ scrutiny may achieve, that would amend the Bill for the better. There is also a desperate need for energetic enforcement. In addition, renters need a good online advice service to explain all their rights and responsibilities —one is being developed by the TDS Charitable Foundation.

However, a cloud hangs over what was the centrepiece of the Bill: the fundamental issue of renters’ security—their consumer protection against arbitrary evictions. As well as particular concerns about lettings to students, there are at least three further issues here. First, new grounds for possession will allow landlords to get the property back for a family member’s occupation or their own, or because they are selling. This means, perhaps inevitably, that any private sector tenant could still be evicted through no fault of their own. These are understandable grounds for repossession because a sector based on private investment has to enable the investor to sell up at some point, but could this change be made less sudden and less painful?

Secondly, the new measures to speed up the gaining of possession in arrears cases introduce some tough changes that may have gone a step too far. This needs exploring.

Thirdly, the biggest problem with the Bill is not content but implementation. The all-important ending of no-fault Section 21 evictions is now to be delayed until such time as the Lord Chancellor reports that the county courts are likely to process cases speedily. This could take a long time and, with no fixed date and no backstop for triggering the end of Section 21, the central plank of the Bill is missing.

In conclusion, the doubling of the size of the private rented sector and the halving of the social housing sector has exacerbated shortages and led to some cases of poor performance and exploitation of tenants. The Renters (Reform) Bill introduces some welcome measures, for which the Government deserve full credit, to redress the landlord/tenant imbalance. But last-minute government amendments to delay the ending of no-fault evictions for an indefinite period have led to anger and frustration from tenants’ representatives, such as Generation Rent and the Renters Reform Coalition. Perhaps the Minister can head off a Lords rebellion on this issue by indicating a willingness to address this concern, alongside more modest changes to a Bill that is worth having but could be much better.

Leasehold and Freehold Reform Bill

Lord Best Excerpts

Committee stage
Wednesday 1st May 2024 Lords Chamber

Moved by

[Lord Best]

94: After Clause 109, insert the following new Clause—
“The Regulator of Property Agents(1) The Secretary of State shall establish a body corporate known as the Regulator of Property Agents (“the Regulator”) to regulate property agents in respect of—(a) estate management of leasehold properties,(b) sale of leasehold properties, and(c) sale of freehold properties subject to estate management or service charges.(2) Regulations under this section—(a) must be laid within 24 months of the date of Royal Assent to this Act,(b) must be made by statutory instrument, and(c) may not be made unless a draft has been laid before and approved by resolution of each House of Parliament.(3) If, at the end of the period of 12 months beginning with the day on which this Act is passed, the power in subsection (1) is yet to be exercised, the Secretary of State must publish a report setting out the progress that has been made towards doing so.(4) The objectives of the Regulator are—(a) to protect the consumers of services provided by property agents, in respect of—(i) estate management of leasehold properties,(ii) sale of leasehold properties, and(iii) sale of freehold properties subject to estate management or service charges. (b) to set and uphold standards of competence and conduct for property agents in relation to the sale of leasehold properties and freehold properties subject to estate management or service charges.(5) “Property agent” means an individual or body of persons (whether incorporated or not) which carries out the roles of an estate agent as defined in Section 1 of the Estate Agents Act 1979 or of a property manager as defined in Sections 54 and 55 of the Housing and Planning Act 2016.(6) The Secretary of State may provide financial assistance (by way of grant, loan or guarantee, or in any other form) and make other payments for the establishment and maintenance of the Regulator.(7) The Regulator must establish a panel of persons called “the Advisory Panel”.(8) The Panel may provide information and advice to the Regulator about, and on matters connected with, the Regulator’s functions (whether or not it is requested to do so by the Regulator).(9) The Regulator must appoint the following persons to the Panel—(a) persons appearing to the Regulator to represent the interests of—(i) leaseholders of properties managed by property agents,(ii) freeholders of properties subject to estate management or service charges, and(iii) professional bodies and associations representing property agents who manage leasehold properties.(b) the Secretary of State.(10) The Regulator has powers as follows—(a) to monitor, assess, report, and intervene (as appropriate) in relation to the performance of property agents who manage leasehold properties;(b) to determine mandatory qualifications to ensure that those undertaking the activities of a property agent in England have, or are working towards, qualifications that demonstrate competency in respect of the sale or management of leasehold and freehold properties;(c) to enforce compliance with a mandatory and legally-enforceable Code of Practice for property agents selling or managing leasehold properties;(d) to provide guidance to property agents on the regulatory framework for the sale and management of leasehold and freehold properties;(e) to register all property agents complying with the requirements of the Regulator and to revoke the registration of property agents who persistently breach the regulatory framework;(f) to raise a registration fee and an annual fee to pay for the ongoing costs of the Regulator of Property Agents;(g) to review and make recommendations to the Secretary of State for the updating of the statutory guidance that sits alongside the regulatory framework for the sale and management of leasehold and freehold properties;(h) to delegate to designated bodies administrative and regulatory functions in respect of the sale and management of leasehold and freehold properties, as it deems appropriate.(11) The Property Ombudsman and other redress schemes, if any, covering property agents shall provide the Regulator with such information as the Regulator shall request.”Member’s explanatory statement
This amendment seeks to create a Regulator of Property Agents to regulate property agents in respect of estate management of leasehold properties, sale of leasehold properties, and sale of freehold properties subject to estate management or service charges.

--- Later in debate ---

[Lord Best (CB)]

My Lords, Amendment 94 is in my name and those of the noble Lord, Lord Young of Cookham, and the noble Baronesses, Lady Hayter of Kentish Town and Lady Taylor of Stevenage, and I am very grateful for their support. Before I speak to the amendment, I want to add my appreciation of the life and shock at the loss of Lord Stunell. Andrew Stunell was a terrific advocate for better housing, as a notable Construction Minister in the coalition Government and an eloquent speaker on a range of Bills, not least the Bill we are debating today, which he analysed brilliantly just a month ago in this Chamber. He will be very greatly missed indeed.

Amendment 94 represents the grand finale in our Committee debates on the Bill. It would empower the Secretary of State to establish an independent statutory regulator of property agents who sell and manage leasehold property. It would introduce into law the recommendations from the Government’s own Regulation of Property Agents working group, which I had the honour to chair and which reported in July 2019. The twin objectives of the regulator would be to protect consumers and to raise standards. Although the working group recommended a regulator for all property agents covering estate agents, sales agents and letting agents as well as property agents handling leasehold property, the amendment relates only to the leasehold managing agents, to keep within the scope of the Bill. However, many property agents involved in leasehold sales and management also engage in sales of freehold properties and in the management of rented sector lettings, so would be covered. Moreover, a twin amendment in the Renters (Reform) Bill, due in this House shortly, could extend the regulators’ role to cover agents managing rented properties as well.

The need for regulation was spelled out graphically at Second Reading, and many of your Lordships have shared details of agents’ misconduct brought to their attention. The unsuitability of badly behaved agents ranges from simply not communicating with leaseholders to misleading them and taking advantage of their leaseholder status with exorbitant commissions, charges and fees, not least in retirement housing developments. Although there are some excellent agents providing a good service and value for money, there are also inept, incompetent and exploitative agents whose reprehensible behaviour cries out for proper regulation. The urgency for regulating the sector has now increased, following the passage of the Building Safety Act 2023. This legislation has meant managing agents of blocks of flats taking responsibility for spending substantial sums of leaseholders’ money and of taxpayers’ subsidies to cover remedial building works in blocks of flats. It is now more essential than ever that such responsibilities are exercised only by reputable and qualified professional agents.

There is rock-solid support for a regulator of property agents from the professional bodies and trade associations representing the sector: the RICS; Propertymark; and the Property Institute, which comprises the Institute of Residential Property Management and the Association of Residential Managing Agents. Those property agents who are acting honourably are undermined by the unprofessional conduct of too many. Of course, the organisations representing consumers, such as Citizens Advice and the Leasehold Knowledge Partnership, are extremely supportive of the proposals encapsulated in this amendment.

A regulator would establish requirements for relevant qualifications and continuous professional development and would require adherence to an overarching code of conduct and to subsidiary-specific codes covering the different components of property agency. The regulator would have a full range of enforcement powers, from requiring specific changes to levying fines or removing the licence for a firm or individual to operate. That would provide the same consumer protections as for social housing, with its social housing regulator and Housing Ombudsman, and as for the financial sector, with its Financial Conduct Authority and Financial Ombudsman Service.

As with accountants, lawyers or surveyors, property agents deserve to be respected as professionals with expertise and with the proper attributes that go with professional status. Why would the Government resist a measure that is likely to be extremely popular with millions of leaseholders, which is earnestly requested by those who would themselves be the subject of regulation, and which has been given so much support from this House, particularly following the strong encouragement from the cross-party scrutiny of your Lordships’ own Industry and Regulators Committee last month?

--- Later in debate ---

[Baroness Scott of Bybrook (Con)]

I thank the noble Lord, Lord Best, for his Amendment 94, and for his and other noble Lords’ persistence in pushing for the creation of a new regulatory body to oversee property agents. I put on record my sincere thanks to him for his valuable work on regulation over very many years. I note that he is also a member of the Industry and Regulators Committee, which recently concluded that the case for regulation of the property agent sector still remains. Ministers will respond to the committee in due course.

However, as the noble Lord is acutely aware, the Secretary of State indicated in the other place that he did not consider that this was the right time or the right Bill to set up a new regulator for property agents. I know that he and other noble Lords will be disappointed, but perhaps not surprised, by this. However, the Government remain committed to driving up professionalism and standards among property agents. Leaseholders deserve a good service for the money they pay, whether from their landlord or their managing agent, where one is in place.

The noble Lord once again brought up, as he has many times with me, mandating professional qualifications. This was one of the areas that the Government asked the noble Lord’s working group to look into as part of its review. I assure him that that remains on the table.

At this point, I will respond to the interesting idea from my noble friend Lord Young of Cookham about the How to Lease guide. Interestingly, I spoke to officials about this idea not too many hours ago, building on the guide to renting. That is something that could be put in place. I will work further on it and talk to my noble friend more.

Industry plays an important role in driving up standards, and we welcome the ongoing work being undertaken by the industry and others to support this. This includes the efforts of the noble Baroness, Lady Hayter of Kentish Town, and her independent steering group in preparing an overarching code of conduct. I thank her for that. I know that the Government are very interested and looking at it in much more detail. This is an important development to ensure that all consumers are treated fairly and agents work to the same high standards. I echo what many noble Lords have said. We have some excellent agents in this country who do a fantastic job. The agents we are talking about are the rogue agents, who I know noble Lords are trying to ensure come up to the same high standards. I thank the noble Baroness for her work on this.

I should also stress that measures in this Bill, alongside existing protections and work being undertaken by the industry, seek to make managing agents more accountable to those who pay for their services. That includes making it easier for leaseholders to take on the management of their buildings themselves, where they can directly appoint or replace agents.

However, I recognise the strength of feeling expressed on this issue at Second Reading and today by a number of noble Lords, and the ambition of all noble Lords who spoke to drive up the standards of property agents. The noble Lord, Lord Truscott, the noble Baroness, Lady Bennett of Manor Castle, and others spoke about individual cases where managing agents have been either good, as we heard from the noble Lord, Lord Truscott, or extremely unacceptable.

I will continue to engage with the noble Lord, Lord Best, my noble friend Lord Young of Cookham and any others who would like me to on this issue during the remainder of the Bill’s passage. I know I already have a meeting in my diary with the noble Lord, Lord Best, in a week or so. With the assurance that we will keep working on this, and following what I have said, I hope the noble Lord will withdraw the amendment.

[Lord Best (CB)]

My Lords, I am very grateful to all noble Lords who have spoken—all of them in favour of the concept of a regulator of property agents. I think the case is now unavoidable. My especial thanks to the noble Baronesses, Lady Hayter and Lady Taylor, and the noble Lord, Lord Young of Cookham, for supporting this amendment, and to the noble Baroness, Lady Thornhill, who, if we were allowed one more name on the list, would have been there as well. It was great to hear illustrations from real life from the noble Lord, Lord Truscott, bringing a consumer perspective to the story. The noble Baroness, Lady Bennett, shared stories of cowboy agents. I am afraid they do exist, and we should be doing something about it.

The Minister offered me some consolation. We are going to meet again soon, and she recognises the strength of feeling that everybody has been expressing. I thank her for continuing to engage on the subject and I hope there is something we can salvage, before the Bill finally passes, that will at least make a start on this really important mission of creating a regulator to the benefit of the 5 million leaseholders out there. I beg leave to withdraw my amendment.

Amendment 94 withdrawn.

Leasehold and Freehold Reform Bill

Lord Best Excerpts

Committee stage
Monday 29th April 2024 Lords Chamber

This review will be a good positive start to identifying both the problems and how to resolve them. The main thing is that older people are being ripped off, and we are not able to develop a potentially lucrative housing sector because of our friend leasehold once more. Let us sort it out, do a review and see if we can come up with something better.

[Lord Best (CB)]

My Lords, I support Amendment 85 in the name of the noble Baroness, Lady Fox. This amendment calls for a government review of the retirement leasehold sector, covering a range of issues of special relevance to elderly and vulnerable leaseholders.

It is possible that some of the questions raised in this amendment will be covered by the forthcoming report from the Older People’s Housing Taskforce referenced in the amendment. This report is expected to be published in the summer, but I understand that it will be ready for Ministers to consider in the next few days. This government-initiated report, which fulfilled a promise to the All-Party Parliamentary Group on Housing and Care for Older People, which I co-chair with Peter Aldous MP, may answer some of the questions implicit in the noble Baroness’s amendment.

The amendment enables us to put on record the need for special support for leasehold housing designed and managed exclusively for older people. For example, I am hoping to see a recommendation in the task force report to tighten up on consumer protection for older people’s shared ownership leasehold schemes. Our APPG has heard horrifying stories of leaseholders, and their heirs and successors, finding themselves trapped into liability for fees and charges that make sales of the property impossible.

It would also be good to hear this evening of any news the Minister can bring us on implementing the recommendations of the Law Commission’s 2017 report Event Fees in Retirement Properties, aimed at developers which have been less than transparent in informing leaseholders of the exorbitant charges for which they would be liable.

A number of the issues highlighted by the amendment could be addressed by my later amendment on the regulation of property agents. The need for a regulator is of particular relevance to leasehold schemes for older people, who may be especially vulnerable to bad behaviour and incompetence of property agents. For all existing leaseholders, creating a properly regulated managing agent sector would weed out cases of poor conduct and ineptitude. The list of factors within Amendment 85, listing possible harms for older leaseholders, provides a helpful checklist for the issues which should be covered by a new regulator.

Meanwhile, those working in this field see a need to go further than the establishment of a regulator of property agents. ARCO—the Associated Retirement Community Operators organisation—which we heard about earlier, points to the different legislative structures in other countries. A Bill to switch future schemes from leasehold to what might be termed commonhold plus would enable new models of retirement housing to flourish; for example, there is a system of licences to occupy that has worked well in New Zealand, Australia and several US states. Indeed, an arrangement of this kind has worked extremely well for the retirement village in York created 25 years ago by the Joseph Rowntree Foundation, for which I had some responsibility.

After the Retirement Villages Act in New Zealand, which heralded a new framework for older people’s housing and care, production rose threefold, achieving all the well-known benefits from encouraging rightsizing: bringing previously underoccupied family homes into use for the next generation and providing an environment for older people that is sociable, affordable, safe and secure. Similar legislation in this country could achieve comparable results.

Sadly, at present, progress towards a major expansion of older people’s housing, preferably with care services on tap, is moving very slowly in the UK. Potential demand is estimated by Professor Les Mayhew at up to 50,000 homes per annum; but actual output is around 7,000 homes this year. The Older People’s Housing Taskforce should raise the profile of the relevant issues, and the review recommended in the amendment of the noble Baroness, Lady Fox, would take the matter forward. It would be great to hear from the Minister that, in the context of this Bill, elderly leaseholders can expect positive and specific changes for the better in the months ahead.

Affordable Housing: Supply

Lord Best Excerpts

Thursday 25th April 2024 Lords Chamber

[Lord Best (CB)]

My Lords, I thank the noble Viscount, Lord Chandos, for initiating this debate, I congratulate him on an excellent opening speech, and I look forward to the maiden speech of the noble Baroness, Lady Smith of Llanfaes.

The background to our debate is a rather frightening recent deterioration in the availability of affordable housing. I have just seen the figures out earlier this month, showing a rise of 21,000 children now living in temporary accommodation. The figure has risen from 121,000 to 142,000 over the last five quarters. Temporary accommodation is the best barometer of acute shortages. It is also a hugely expensive alternative to having a sufficient supply of genuinely affordable housing, to use the noble Viscount’s phrase, which is seriously compounding local authorities’ budgetary problems.

The simple reason why tens of thousands of children are being expensively and inappropriately housed in temporary accommodation is that there is just not enough housing to go round. The UK has not been building new homes at an equivalent rate to other European nations. If we had achieved the average new-build output for all members of the European Union, the Centre for Cities estimates that we would have an additional 4.3 million homes nationwide. When there is an overall shortage, it is, of course, those on the lowest incomes who are hardest hit.

The independent Affordable Housing Commission, which reported in 2020, spelled out the twin phenomena of, first, the decline of social housing—namely, provision by councils and housing associations—from 34% to 17% of the nation’s stock and, secondly, the growth of private renting from 9% up to 20%. Simultaneously, there has been the loss of more than 1.5 million social rented homes from sales under the right to buy—more than a third of these are now in the hands of private landlords at much higher rents. The private rented sector is unsuitable or unaffordable for many, so doubling this sector’s size and halving that of social housing has left many households with no options.

To rebalance the market between the private rented sector and the social rented sector, the commonly acknowledged solution is to increase the supply of social rented housing—that is, homes that are let at often half the market rents, according to a formula used for most existing social housing. Several studies have concluded that a figure of around 90,000 such homes should be built every year. Secretary of State Michael Gove told the Lords Built Environment Committee on 6 February this year that

“we need to aim to have a net addition of 30,000 homes for social rent every year”.

This target from the Secretary of State may sound unambitious, but it would mean far greater numbers of social rented homes than have been added in recent years.

However, without major changes, there is no possibility of achieving either the overall government target of 300,000 homes a year or, within that, 30,000 social rented homes. Indeed, rather than there being a growth in supply, output in both the private and social sectors has been falling significantly. Higher interest rates and inflation of building costs mean that social housing grants fund fewer new social rented homes. At the same time, it has become necessary to channel more social housing investment into the existing stock, rather than funding new supply. This follows a number of high-profile cold and mould cases, most notably causing the death of little Awaab Ishak.

With the Social Housing (Regulation) Act 2023 and more powers for the Housing Ombudsman, the housing associations and the stock-holding councils are rightly spending more on retrofitting their existing stock. The result of these trends is a big reduction in the pipeline of new affordable homes. One major housing association, for example, has self-imposed a two-year moratorium on any new development. Overall starts on site by social landlords are expected to fall by more than 30% this year. Meanwhile, because the private sector housebuilders, faced with lower profits, are postponing their developments, fewer new social rent homes are being achieved through planning gain contributions from the developers.

What can be done? I did not declare earlier my housing and property interests, as on the register. A starting point must surely be to have a national housing strategy. This would comprise an agreed vision for achieving the quantity and quality of new and existing homes that we all seek, with a road map to take us to this destination. Following the Church of England’s report Coming Home, a number of noble Lords have been supporting the Church’s subsequent efforts to help create such a strategy. We suggest the establishment of a statutory national housing committee, modelled on the Climate Change Committee. This would provide a long-term mechanism that holds government to account, irrespective of changes of Housing Ministers—we have had 16 in the last 14 years—and Secretaries of State, monitoring progress toward the agreed goals. It would be wonderful if this concept found its way into party-political manifestos.

In the short term, there is no escaping the need for government funding, principally via Homes England and the GLA. Most immediately, more investment is needed for property acquisition and modernisation to switch private rented sector properties into social housing and reverse the shocking rise in temporary accommodation spending—but more fundamental change is needed.

The Labour Party has made bold statements for growth through developing “grey-belt” land and building a new generation of new towns. For initiatives such as these, any Government will need to find ways of making available funding that goes much further and securing a better-resourced planning system. To that end, I advocate adoption of the model spelled out by Sir Oliver Letwin in his excellent report which, disgracefully, has been sitting on the shelf since 2018. The Letwin approach involves ending the dependence on the oligopoly of volume housebuilders, whose interests seldom coincide with the public good, and shifting the initiative for all major housing projects to locally established development corporations. These corporations—which are less susceptible to local opposition—would have CPO powers to acquire land at a price that reflects the content of a master plan that embraces the necessary infrastructure, green space and facilities. The site would then be parcelled out to the appropriate providers, including social landlords, SME builders, community land trusts, providers of retirement housing et cetera. By capturing the uplift in land value for the public good, this model makes possible affordable, quality homes at scale.

In conclusion, I therefore suggest that the way forward begins with establishing a statutory national housing committee, just like the Climate Change Committee, which sets out the path to agreed goals and provides the continuity and persistence to see the job done. To get there, as well as the necessity of more public investment—which is handsomely repaid in lower health, care and welfare spending and improved productivity—there are also bigger and bolder changes of approach to planning and land acquisition that could make a huge difference. It is certainly worth trying, against the backdrop of human misery that the severe underprovision of genuinely affordable housing has created.