National Air Traffic Services: Operational Failure

Lord Berkeley Excerpts

Tuesday 5th September 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I am grateful to my noble friend for highlighting this issue, but I am afraid that I do not accept the premise that the two are comparable. There are elements in NATS’s current licence that allow financial penalties to be placed on it in the instances of poor performance. Indeed, as I stated in my first Answer, there is also a mechanism to reduce charges in subsequent years to the airlines because of poor performance. However, I would say that the event that happened was, thankfully, very rare; nothing similar had been seen for over 10 years. Therefore, we are very grateful for the work that the airlines did, and we worked closely with them to repatriate people as necessary.

[Lord Berkeley (Lab)]

My Lords, if a passenger is delayed on a train, they can claim compensation from the train operator, which in turn can claim from Network Rail, the infrastructure manager, if it caused the delay. It seems to me that NATS and Network Rail are very similar—they are infrastructure managers—so what is the difference between compensation if you are on a train or on a plane?

[Baroness Vere of Norbiton (Con)]

I do not think that those two comparisons are quite correct. We have to deal with the situation we are in now, where there are already arrangements for NATS to be penalised financially and for future charges to the airlines to be reduced, should NATS’s performance fall below set levels. I am delighted to say that NATS’s overall performance is incredibly high and it tends to outperform other European air navigation service providers.