Violence and Abuse towards the Retail Workforce

Debate between Liz Twist and Gareth Thomas

Tuesday 5th December 2023 Westminster Hall

[Liz Twist]

I thank the hon. Member, who is right to remind us that the issue is about not only supermarkets, but small shopkeepers; I think of some of the villages in my constituency.

I want to talk about some of the comments from shop workers in the north-east given in response to USDAW’s survey. I thank USDAW for sharing them with me. These are quotations. One person said:

“I have had name-calling, threats of being hit with bottles, needles and actual assault.”

Another person said:

“Shoplifters swing crutches, punches and bags. They have made threats on my life and talked of getting me jumped.”

Another said:

“There are homophobic insults, intimidating words and being spoken down to.”

Yet another said:

“I have been pushed over, punched in the head and jostled by a large group.”

I am sure that MPs across the House will agree that no one deserves to suffer such abuse simply for doing their job, and that is true whether someone has been working in a shop for 20 days or 20 years.

We should also highlight the fact that retail has a young workforce. More than one in four retail workers is under the age of 24 and more than 60% of new starters in retail are in that age bracket. Indeed, a small but significant proportion of retail workers are aged just 16 or 17. Retail offers fantastic opportunities for young people to get into employment and it is shameful that they might be deterred from doing so because of the abuse that might be inflicted on them. Many workers also have caring responsibilities that they fit around their shift patterns. It is unconscionable that they are experiencing such fear in their daily working lives.

I encountered these stories in my own constituency, but the figures suggest that this local picture is representative of national trends. In March this year, the British Retail Consortium published a report on the scale of the abuse and violence towards shop workers. It found that incidents including abuse, physical assault and threats with weapons had risen from 450 per day in 2019-20 to around 850 per day in 2021-22. It also found that only 7% of incidents of violence or abuse were prosecuted.

[Gareth Thomas (Harrow West) (Lab/Co-op)]

I am afraid to say that there are violent incidents towards shop workers in Harrow town centre, which I am privileged to represent, and also too many antisocial behaviour incidents. A couple of years ago, Harrow just missed out on securing a dedicated town centre police team, allocated by the Metropolitan police, which similar town centres across London are benefiting from. Will my hon. Friend encourage the Minister to use his influence with the current Metropolitan police commissioner to allocate a dedicated town centre police team to Harrow, which other similar-sized town centres across London already have?

[Liz Twist]

I thank my hon. Friend for that comment. I hesitate to venture into other police areas, but we find this issue across a number of regions and I will come on to the issue of antisocial behaviour. Dedicated police teams can be very helpful, so I hope that the Minister will listen to that plea from my hon. Friend.

I am not the first person to bring this matter to the attention of the House; in fact, two Westminster Hall debates have considered similar motions in just the last five years, and one of them came from the Petitions Committee. Clearly, our constituents care enough about the subject to have signed a public petition that has secured over 100,000 signatures.

In 2020, the Government produced their response to a Home Office consultation, which had begun in April 2019, on violence and abuse towards shop staff. The response promised to address the roots of the problem and provide support to victims. In 2022, an amendment to the Police, Crime, Sentencing and Courts Bill was enacted, meaning that if a victim of one of a range of specified offences had been providing services, goods or facilities to the public at the time of the offence, that would be considered as an aggravating factor for sentencing purposes. The Government have said that they consider the existing law sufficient to protect retail workers. That leads me to this question: which retail workers have the Government been asking? I say that because, having spoken to workers on the ground, it is clear to me that the protections already in place are insufficient.

Despite the debates and the consultation, incidents of violence and intimidation are still rising. USDAW’s survey of retail staff in 2023 found that two thirds of its members who work in retail suffer abuse from customers, 42% had been threatened by a customer and 5% had been assaulted. We are talking about being spat or coughed at, being slapped, punched or kicked, or being attacked with weapons. Shockingly, the executive chairman of Iceland has revealed that three Iceland workers are now HIV-positive as a result of needle attacks on staff. Last year, USDAW’s figures showed that four in 10 retail workers experienced anxiety about work and three in 10 were considering changing jobs as a result. That is why we are continuing to see them speak up about the conditions that they are working in.

As I said, the Westminster Hall debate in 2021 was prompted by a petition asking the Government to enact legislation that would create a specific offence of abusing, threatening or assaulting a retail worker. As I also said, it reached over 100,000 signatures, but still the epidemic of violence continued. Therefore, this year, another petition has started—it is still in force—calling for the same measure to be taken. There is a strong, consistent public demand for change.

From speaking to them, I know that shop workers in my constituency—and store managers, in fact—feel strongly that the creation of a specific offence is the right path to follow. They believe that that would not only recognise the scale of the problem but encourage police attendance, which they feel is lacking, as my hon. Friend the Member for Harrow West (Gareth Thomas) has said. There is a widespread feeling within the retail sector that theft has been effectively decriminalised over the past 13 years of Conservative Governments.