Oral Answers to Questions

Lord Spellar Excerpts

Monday 14th December 2020 Commons Chamber

[Priti Patel]

The hon. Gentleman is absolutely right, and I pay tribute to those individuals who have served our country. I think it is important that the hon. Gentleman knows and the House is aware of the fact that I am currently working with the Secretary of State for Defence on these very cases; we are both looking at this. There will be future announcements coming forward. However, I am well aware of these individual cases—how these individuals have been treated, and the cases and the representations they are making right now—and, quite frankly, we want to correct this.

[John Spellar (Warley) (Lab)]

I welcome the Windrush announcement, but the Windrush scandal was just the most extreme example of the indifference and rank incompetence endemic in today’s Home Office. Delays and charges are escalating, documents are not returned and often lost, and correspondence takes forever—whether to claimants or, indeed, to their Members of Parliament. Rather than make repetitious speeches about how tough they are going to be, why do Ministers not address the public’s priorities, as the Home Secretary has said, roll up their sleeves and get a grip of this dysfunctional Department?

[Priti Patel]

I thank the right hon. Gentleman for his comments. He mentioned Windrush and the Department’s inefficiencies of the past, and there are a couple of points that I want to make. Windrush was a stain—let us face it—on the Department and the Government, and we are now working through that; we want to right the wrongs. I hear what the right hon. Gentleman is saying. Do not forget that Wendy Williams’s report basically pointed to the ignorance and thoughtlessness about race and the history of the Windrush generation in the Department, but he refers to something much wider—he has raised this point with me numerous times—which is that we must not treat people like cases. That is a fundamental change that I am trying to bring to the Department. It is taking time, and there is no quick fix. I give him every single assurance that I will continue to work night and day to change our systems and make sure we put people first.