(10 years, 5 months ago)
Commons ChamberDoes not the hon. Lady have some concern that neither the Home Secretary nor the chief executive of the Passport Office have been able to break down the increase in demand? They simply have not told us how much is due to the increase in foreign residents’ applications, which we know is taking place as a result of their policy decisions, and how much is increased demand from British residents. She simply has not given us those facts.
Whatever Mr Pugh said yesterday, let me read what he put in his annual report only a year ago. He said, on the transfer of work in 2014, that
“IPS will be providing passport services for approximately 350,000 additional customers worldwide annually.”
That is the increase in demand that he predicted.
Exactly. We know there has been a substantial increase as a result of foreign residents applying for their British passports to be renewed, or applying for new passports for their children. Those who are living abroad are often the most complex cases, yet it is clear that the Home Secretary has not put in place the capacity to cope.