Employment and Support Allowance: Underpayments

Debate between Desmond Swayne and Sarah Newton

Monday 25th February 2019 Commons Chamber

[Sarah Newton]

I thank the hon. Lady for her questions. Let me make it absolutely clear that, each and every time I have addressed the House, I have thoroughly apologised on behalf of the Department for these administrative errors. This should never have happened, and I am very happy to apologise again today. Although I wish this had never happened, we are working at pace to make sure that people receive the payments to which they are entitled.

The hon. Lady is right to say that we have reviewed the cases of people who have subsequently deceased, but she is not right about the quantities of people who would have actually benefited from this exercise. We are only part of the way through, and we do not know, as yet, the total number of deceased people who, having reviewed their case, would have been eligible for additional payments. Where we review the cases of deceased people—of course, we are reviewing all of the cases—we make the payments to their family. We are working carefully and urgently to find the families so that we can make the payments.

On the additional resources that we have made available to complete this exercise, I am sure the whole House would agree it is vital that we get on and sort this out as swiftly as possible so that people can benefit from the additional sums of ESA and other disability premiums to which they might be entitled. I am pleased that we have been able to find the additional resources to enable us to do this. I made the commitment to the House that we would complete the exercise this year, and that is what we are going to do.

The hon. Lady rightly asks what lessons we are learning, especially as we are now planning for the managed migration of people from ESA on to UC. The key lesson we have learned is to make sure that the claimant is involved in that decision. For all the right reasons I am sure, it was decided to migrate people from incapacity benefit on to ESA without contacting them—just passporting them over. I have heard Opposition Members make that call to me as we approach the managed migration, and that is the key mistake that was made. The opportunity was missed to check in with people claiming the benefit to make sure that their circumstances had not changed and that there were not additional payments to which they might be entitled, and that was the cause of this particular problem. I am determined that those lessons are learned so that, as we do the managed migration in a measured and careful way, the mistake is not made again.

[Sir Desmond Swayne (New Forest West) (Con)]

How is it possible for someone with a long-term condition to have their ESA changed and their mobility car taken away without there having been any assessment or contact with them at all?

[Sarah Newton]

I point out to my right hon. Friend that we are talking about ESA, and the entitlement or opportunity to have a Motability car comes with personal independence payments. We are talking about a decision that the previous Labour Government made to introduce ESA and migrate people to it from incapacity benefit.

ESA Underpayments

Debate between Desmond Swayne and Sarah Newton

Thursday 19th July 2018 Commons Chamber

[Sir Desmond Swayne (New Forest West) (Con)]

The hon. Member for Battersea (Marsha De Cordova) has spoken of a culture of indifference, but the bill for disability benefits this year will be £5.4 billion higher than it was in 2010. Is there an exponential increase in the number of disabled people between whom payments are being spread ever more thinly?

[Sarah Newton]

We are absolutely determined to ensure that everyone with a health condition or a disability is supported so that they can lead as full and as independent a life as possible. That includes supporting people with a health condition or a disability who want to work into work. I am delighted that we have seen 600,000 more people with disabilities in work in the last four years. Of course, we want to ensure that those who are unable to work also get the support that they need.

Oral Answers to Questions

Debate between Desmond Swayne and Sarah Newton

Monday 21st May 2018 Commons Chamber

[Sarah Newton]

We have updated the House regularly. I published a list of frequently asked questions and placed it in the House of Commons Library on 28 March. I wrote to the hon. Gentleman on 17 April again offering a meeting and I have yet to hear a response. My door remains open and we are getting on with great urgency to begin the repayments as soon as possible.

[Sir Desmond Swayne (New Forest West) (Con)]

From a PIP application being made to when an award is paid, what is the mode, the mean and the median waiting time?

[Sarah Newton]

I thank my right hon. Friend for his question. I cannot answer with regards to the mode, the mean and the median, but I can tell him that the average waiting time at the moment is 12 weeks. We have worked very hard to bring down the waiting time so that people can get the support they need as soon as possible.

PIP Back Payments

Debate between Desmond Swayne and Sarah Newton

Tuesday 30th January 2018 Commons Chamber

[Sarah Newton]

It is absolutely not true to say that we are trying to undermine the independent judiciary, because we have accepted the findings of the appeal and are now going to painstakingly, carefully and safely implement the findings. It is incredibly important for our democracy that we have an independent judiciary, and we stand by that.

The hon. Lady asked a number of questions. First, for clarification, the information that was provided in response to the written parliamentary question was absolutely the same as that given at this Dispatch Box by the Secretary of State last week and that contained in the written statement.

Moving on to some of the hon. Lady’s more detailed questions, she mentioned the updating of the PIP assessment guide. She is absolutely right: that is the starting point to making sure that we properly and thoroughly implement the recommendations of the appeal. I am delighted to say that Paul Farmer of Mind has agreed to work very closely with us to get that right. I have spoken to Paul Gray, who has undertaken the independent reviews of PIP, and he has also offered his help. I recently met a broad range of our PIP stakeholders and invited them to share their expertise.

As I said in my previous response, it is incredibly important to me that we get this right. The exercise will be complex and, to carry it out accurately and safely, we want to ensure that stakeholders and experts are involved. As a result, I cannot set out a timetable at this stage, but I can reassure all hon. Members that we are approaching this with a great deal of vigour and will ensure we do it as soon as possible. We have already started to recruit more people at DWP to help with the PIP review.

We want to discuss the prioritisation of the review of PIP claimants very carefully with our stakeholders to ensure that the process is fair, transparent and open. We will be reviewing people who had zero points in their original claim. We are currently considering the best way to handle an appeals process.

Of course, I will update the House regularly. The Secretary of State said that she would do that from this very Dispatch Box last week. We have oral questions every six weeks, so there are plenty of opportunities for Members to ask us about the progress we are making in this very important work.

[Sir Desmond Swayne (New Forest West) (Con)]

What impact, if any, will this effort have on the processing of new claims?

[Sarah Newton]

I thank my right hon. Friend for that important question. I want to reassure him that it is very important to me that the progress we have seen in making timely and good decisions on PIP continues. Our customers—our claimants—are very important to us in the DWP, and we want them to have a really good experience. I am determined to ensure that the progress we have made continues and that there are no delays for people applying for PIP.

Oral Answers to Questions

Debate between Desmond Swayne and Sarah Newton

Monday 18th December 2017 Commons Chamber

[Sir Desmond Swayne (New Forest West) (Con)]

8. Whether his Department has set a target for the time taken for a personal independence payment claim to be processed from application to decision.

[The Minister for Disabled People, Health and Work (Sarah Newton)]

The DWP does not set a target for processing PIP claims. The Department takes all reasonable steps to obtain evidence of claimants’ individual needs, including independent assessment. We make decisions as quickly as possible based on the available information in order to reach the right outcome. I am sure that my right hon. Friend will be pleased to know, as I was, that the median time from start to end is currently 13 weeks.

[Sir Desmond Swayne]

Notwithstanding further appeal by the Department, will the Minister restore benefits after a successful first-tier decision for the applicant?

[Sarah Newton]

My right hon. Friend raises a very important question, but the Department takes the view that, because we are appealing the decision and it is based on an error of law, that really would not be appropriate. I just want to reassure him and all hon. Members that there are always exceptions, and this could arise where a suspension would cause financial hardship. For most benefits, this is considered before suspension is imposed, but, in all cases, the suspension letter sent to claimants invites them to contact the Department immediately if they are in financial hardship so that we can help them.