HMRC Office Closures
Debate between Damian Hinds and Sharon Hodgson(9 years ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Damian Hinds
As the Financial Secretary to the Treasury said, this is about moving into more efficient and more effective regional centres in which, in those places, jobs will be created. The great majority of people are within travel time of those centres and will be able to move.
Damian Hinds
I will not for the moment. I want to see how things go and to try to cover as many as possible of the points that have been raised during the debate.
The consolidation has been ongoing since the formation of HMRC in 2005, when it had more than 570 offices. Most recently, in 2014, it announced the closure of 135 older-style walk-in centres, to which vulnerable customers had to make the effort to travel. HMRC replaced them with a dedicated “needs extra support” service, whereby officials go to meet the customers in their own home or at a convenient location. I have met and spoken to HMRC staff who have made the change from the old service model to the new one, and have heard about how much more effective it is in supporting those who need most help.