Renters’ Rights Bill

Baroness Thornhill Excerpts

Wednesday 14th May 2025 Lords Chamber

[Lord Hacking (Lab)]

My Lords, we now move on to Clause 65. I have tabled a number of amendments in this group: Amendments 207, 210, 214, 215 and 216. All of them are directed at tidying up the terms of the Bill, but they are also rather complicated, so I must ask for the patience of the Committee as I go through them one by one, so that I get the argument right relating to each of them.

Amendment 207 takes us straight to Chapter 2 on page 99 of the Bill and landlord redress schemes. Clause 65(1) says that the Secretary of State

“may make regulations requiring a residential landlord to be a member of a landlord redress scheme”.

The difference of opinion that I have in moving this amendment is that that should not be in terms of “may” but “must”, because it is an essential feature of landlord redress schemes that all residential landlords join in.

Amendment 210 goes further into this section of the Bill. The requirement that I seek here is that there should be only one landlord redress scheme. I think that my noble friend the Minister is sympathetic to that. I would like it to be rather stronger and make it an obligation to have only one redress scheme.

We then move to Amendments 214, 215 and 216. Amendment 214 gives sympathy to those who are digitally inept, which certainly includes me. In that amendment, I seek a requirement to enable those who are unfamiliar with computers and other electronic devices to be able to enter the redress scheme and not be digitally excluded.

Amendment 215 is the most complicated of all my amendments. It would make it a condition of approval of a designated redress scheme that the Secretary of State should apply the test of what is considered appropriate and proportionate in support of tenants experiencing house-related problems. It is a matter of drafting, perhaps, but a matter of some importance.

Amendment 216 is very sensible and I hope that my noble friend the Minister will be able to help me here. I suggest that we should be quite sure that the duty of the Secretary of State is to designate one landlord redress scheme in the private sector, and no more than one.

I hope that I have covered all the amendments sufficiently and accurately. I beg to move.

[Baroness Thornhill (LD)]

My Lords, I wrote in my notes that this was “hopefully” the last day in Committee on the Bill, but I have now inserted “possibly”. Regrettably, it is my last day, because of an important appointment tomorrow that I cannot cancel.

It is appropriate for me to thank profusely all those who have helped me personally, and probably helped all of us, with their excellent briefings, as well as giving help with amendments—and, in my case, frantic email exchanges when I have not quite understood things. I refer to all those in the Renters’ Reform Coalition, the Local Government Association, the National Residential Landlords Association and Suzanne, the Independent Landlord, to name but a few.

This is a very important part of the Bill, and we largely support the first two amendments from the noble Lord, Lord Hacking, regarding having just the one scheme and changing “may” to “must”. However, I will speak to my Amendment 218, which is a simple probing amendment for what is a very complex issue. The Bill makes continuing or repeat breaches of the landlord redress scheme an offence, but not joining the scheme in the first place is merely a breach. That means that landlords can still be fined by the local authority for not joining but tenants cannot claim a rent repayment order as it is not an offence.

There is clearly an imbalance here; my amendment simply seeks to probe the Government’s reasoning for not making failure to join the scheme an offence in the first place, rather than waiting for landlords continually not to adhere to the new requirement. We want this failure to become an offence from the get-go because we believe that non-compliance with the redress scheme will have serious regulatory consequences, significantly impacting tenants’ ability to hold their landlord to account. That is the key matter on issues such as disrepair and the standard of the home. The rent repayment order gives tenants compensation for substandard accommodation and can incentivise them to report things in the first place. Interestingly, Generation Rent’s polling found that nearly one in three renters has had maintenance issues in their home, which they have reported, but their landlord has not dealt with—a simple but very telling snapshot.

In the Republic of Ireland, failure of a landlord to register a tenancy with the Residential Tenancies Board—the Irish equivalent to what we are proposing—is a criminal offence, punishable by imprisonment of up to six months and a fine of €40,000, with €250 payable each day of non-registration. Perhaps they take a rather different approach.

We are concerned that, as councils are already overstretched and currently have very little resource for proactive enforcement, an undetermined number of landlords could avoid joining the redress scheme initially as they will think being discovered by the council is low risk. The risk of being reported by their tenants—who would not be eligible for a rent repayment order, so there is no incentive for them—is also very low. Both aspects are not what we want. Therefore, we feel that this imbalance does not treat seriously enough the impact that non-compliance in these matters will have in undermining and frustrating one of the fundamental tenets of the new regulatory regime. I hope that the noble Baroness will allay our concerns.

[Lord Jamieson (Con)]

My Lords, I thank the noble Lord, Lord Hacking, for introducing this group of amendments, and the noble Baroness, Lady Thornhill.

The landlord redress scheme is a vital function of the Bill, and the onus is on all of us to ensure that the legislation is as effective and robust as it needs to be. I hope that the Minister will take the time to reflect on the constructive suggestions made by noble Lords and take them back to the department for further consideration. The fact that the Minister has tabled amendments is, I suggest, a recognition that the Bill is not perfect, even in the eyes of those charged with defending it.

Before I turn to the amendments tabled by the Minister, the noble Baroness, Lady Thornhill, and the noble Lord, Lord Hacking, I shall speak to those amendments in the name of my noble friend Lady Scott of Bybrook. Amendment 208 would require a residential landlord to be a member of the landlord redress scheme only if their tenant does not already have access to redress via a letting agent who is a member of another approved independent scheme. This would avoid duplication, unnecessary regulatory burden and the potential confusion between effectively being a member of two different schemes. This is vital, because clarity and efficiency in regulation are essential for compliance and enforcement.

Amendment 210A probes the Government’s proposed duration of the membership period for the redress scheme. This period is to be set by regulations, but as things stand there is no indication, or even a hint, of what that timeframe might be. Could the Minister provide some clarity on this point? Stakeholders need certainty to plan and prepare appropriately.

Amendment 210B seeks to require the Secretary of State to publish draft regulations establishing the landlord redress scheme within six months of the passage of the Bill. A clear, time-bound commitment is essential if the Government are serious about delivering this long-promised reform. Without a defined timeline, there is a risk that implementation will drift or be indefinitely delayed, to the detriment of all stakeholders—especially tenants. Could the Minister say what, in her view, constitutes meaningful progress and what timescale the department is working to?

--- Later in debate ---

[Baroness Kennedy of Cradley (Lab)]

My Lords, I support Amendment 220, tabled by the noble Lord, Lord Best, to which I have added my name.

Amendment 220 neatly ensures that the Bill is clear about who the PRS database is for. I understand the Government’s need to consider privacy, but in doing so the Government need to remember why the PRS database is needed. It is about increased transparency, empowering renters so that they can make informed decisions about where they live and properly exercise their rights. Yes, support for landlords and, yes, a tool for local authorities to raise standards—these are the intentions of the database and always have been since we started to lobby for this Bill many years ago. Amendment 220 is a simple way for this to be made clear in the Bill.

I hope that my noble friend the Minister will accept this amendment. I also ask her to confirm that the Government’s priorities for the private rented sector database remain renter empowerment, support for landlords so that they are aware of their obligations, and providing an effective toolkit for local authorities to drive up standards.

[Baroness Thornhill (LD)]

My Lords, I will speak to Amendments 220 and 225, tabled by the noble Lord, Lord Best, and my Amendments 243 and 243A, all of which seek to strengthen and clarify the role of the new private rented sector database.

I also support Amendment 219, moved by the noble Lord, Lord Hacking. In so much of this Bill we lack a timeframe. Between us, we have tabled several amendments asking for clarification on timeframes. It is not just us seeking these timings but everyone who is impacted by the Bill.

This is an area of great potential. I confess to getting quite excited about it when I first realised that it was a real tool in the Bill. A well-designed database could be genuinely transformative, supporting better enforcement, empowering tenants and giving responsible landlords the tools that they need to navigate the system more effectively. The noble Lord and I have very similar thoughts on that. However, to achieve that, it must be more than just a repository of basic information, which is where I fear we are going. It must be useful, accessible and enforceable.

Amendment 220 seeks to make it clear that the database is a tool not just for local authorities but for public good. It should serve the interests of tenants, responsible landlords and good letting agents alike. In its current form, the Bill seems to emphasise enforcement utility but underplays the wider potential of the database as a source of transparency and information for all parties in the rental market. If we want this database to help drive up standards and support informed decision-making, we must set out that intention clearly.

Amendment 225 introduces two further practical improvements. First, it allows letting agents to upload information on behalf of landlords, a sensible provision given the role that many agents already play in managing compliance. Secondly, it proposes that the database should offer a portal to help landlords determine whether their properties require licensing under the local authority schemes and to apply for those licences where necessary. Too often, licensing rules can vary from one area to another and be hard to navigate, particularly for smaller landlords. A centralised, user-friendly tool would significantly improve compliance.

My Amendment 243 probes a critical issue: enforcement. The Bill states that landlords must be registered on the database along with each of their dwellings, but it is currently unclear what consequences there are for non-compliance. This amendment proposes that failure to register should be an offence, and we seek clarity from the Government on how these provisions will be enforced in practice. Without credible enforcement mechanisms, even the best-designed database risks being ignored by the very landlords it is intended to regulate.

Finally, Amendment 243A would give the Secretary of State the power to include links to useful resources on the database, such as the “My Housing Issue” gateway. Such signposts may seem minor, but they can make a real difference, especially for tenants who need guidance on their rights or for landlords seeking to meet their obligations. The database should not exist in a vacuum; it should connect users to help, advice and relevant legal frameworks.

These amendments may differ in focus, but they are united by a common aim: to ensure that the private rented sector database lives up to its promise and potential. It must be more than a tick-box exercise; it must be practical, enforceable and truly useful to the people it is meant to serve. I hope the Minister will give these proposals careful consideration, and I look forward to hearing the Minister’s response.

[The Earl of Lytton (CB)]

I will make just a couple of comments on the two amendments tabled by my noble colleague, the noble Lord, Lord Best. I start with Amendment 220 and the point made in support of it by the noble Baroness, Lady Thornhill, because what is proposed here is clearly, in effect, a public register. I was not absolutely sure that I understood whether that was delimited in certain ways by the reference to “other interested stakeholders”, whoever or whatever they might be in any given circumstance, but a public register is what we are dealing with.

If I may, I link this across to the next group of amendments, because it is appropriate to mention here that the noble Baroness, Lady Thornhill, has Amendment 222, which has an extensive list of requirements. I simply say that some of what she sets out there might need a rethink as to whether it is appropriate for that degree of detailed information to be on a public register, bearing in mind who else may have access to it and for what purposes.

I have a question on Amendment 225. I absolutely agree with the functionality point, and I add to that by saying that there must absolutely be an email communications option in any database of this sort. Given the state of the normal, regular postal service, having an email option and being able to flag up an alert system of some sort would be absolutely essential for any landlord, their agent or, for that matter, any renter using the database.

My question is to do with the way the database is applicable to local authority schemes. The noble Baroness, Lady Thornhill, confirmed what I believed to be the case: namely, that local authority schemes might vary considerably. If we have a national database, I simply ask how that deals with strictly local things on a per local authority basis. The rules of the game must obviously apply nationally, but the property concerned, the landlord and the renter in particular may be local. I simply flag up how that will function or whether there will be a subsidiary local authority subset on a per local authority basis.

If we have approach, and given the amount of data that the noble Baroness’s later amendment suggests, then, in terms of the amendments previously spoken to by the noble Lord, Lord Hacking, I suggest that we are looking at quite a considerable lead-in period in practical terms to get this database in place. If it is to be of use, it needs to start off as some sort of cut-down version in order to enable the essential information to be there, even if it is then expanded. I therefore see this being achievable by some sort of rollout over time. Trying to put it in place from day one would be a recipe for something approaching chaos.

--- Later in debate ---

[Baroness Thornhill (LD)]

My Lords, first, I apologise to the Minister. I was remiss not to thank her before the previous group for the time she gave up to meet my noble friend Lady Grender and me to discuss the database. I know that she is always very willing to meet noble Lords and that she gives up a lot of her time. I hope she will accept my thanks now.

The amendments in this group continue to relate to strengthening the content, utility and functionality of the new private rented sector database. As has already been highlighted, the database could be a powerful driver of higher standards, tenant protection and, importantly, support for responsible landlords. But to fulfil that role, it must be built on comprehensive, reliable and adaptable foundations—something these amendments aim to deliver.

Amendment 222 is in my name, supported by the noble Baroness, Lady Freeman, whom I thank. I also thank the noble Lord, Lord Best, for his positive comments. The noble Baroness and the noble Lord both made some pertinent comments that I hope will add to the debate. Yes, the amendment sets out a broader and more ambitious vision for what information could be captured in the database from the onset. If this system is to be genuinely useful, it needs to go beyond the basics and include key documentation that reflects the safety, security and condition of the property. Renters deserve to know that the home they are moving into is safe, compliant and fairly let.

I say to the noble Baroness, Lady Kennedy, that I do not intend to go into great detail on this today, because time is of the essence. To sum it up, the point is to expose infringing, dodgy landlords. A good landlord has nothing to fear, but if things such as banning orders are on the site, this might incentivise landlords to not get themselves into that position in the first place. In Watford we have had issues with a landlord who is a prolific property owner. It would be very useful, and quite powerful, if people could see the number of offences under the name of a landlord. I accept the concerns expressed by the noble Earl, Lord Lytton. If there was any hope of any elements of my catch-all list being taken up, I would happily argue each one with him on a case-by-case basis.

Amendments 221 and 227, tabled by the noble Lord, Lord Best, would ensure that the database includes records of gas and electrical safety checks, and that, crucially, it can become a digital home for all these certificates. We already require these documents to be produced, so incorporating them into the national system should be a logical next step. Amendment 227 would even allow accredited safety certificate providers to upload directly, removing administrative burdens from landlords and improving data accuracy. This would modernise and streamline an essential part of the compliance process.

Amendment 228 in the name of my noble friend Lady Grender focuses on tenancy disputes—specifically rent levels and resolution outcomes. In the absence of reliable rent data, we lack the evidence base needed to track affordability—something that has come up before in the Bill—or understand the impact of policy changes. Including dispute outcomes would help tenants navigate the system more confidently and enable more informed decision-making by both renters and landlords. It also provides an accountability mechanism to ensure that the system is working as it should.

Amendment 224, also from the noble Lord, Lord Best, and which I support, is linked to these proposals and would reinforce the requirement for the database to include the right types of detail to make it genuinely functional for enforcement and policy use. I am sure we would all be willing to contribute to a general discussion on what that might be.

Amendment 229 introduces a small but important clarification to ensure that the database links records not only to landlords but to specific dwellings. This might seem technical, but it speaks to a broader point. The system must allow us to track the full history of a property and not just its owner, although the owner is clearly vital, especially the owner we have mentioned many times: the invisible, absent, non-contactable landlord. This is vital in cases where properties change hands but the issues persist. With reference to the local case that I referred to earlier, often it was just a family member’s name that had changed, so I think the more we can track down these infringing and rogue landlords, the better.

This brings me to Amendment 230, which would require the use of the UPRNs: unique property reference numbers. That is a new acronym for me. These identifiers already exist and are widely used in local government and in the property sector. Using them in the database would help standardise records, reduce duplication and enable effective data sharing across agencies—something that they, and all of us, think needs to be improved. It is a ready-made tool that would help knit together fragmented information across the sector and, as we have heard, it has proved effective.

These amendments work together to build a more useful, transparent and future-proof database that supports not only enforcement but renter safety, data integrity and informed policy-making for the future. Each of these proposals is practical, proportionate and grounded in existing obligations. What they offer is not duplication but integration. I hope the Government will recognise the value of taking a more ambitious approach to what the database can deliver and I am heartened by the comments that the noble Baroness has already made today.

[Lord Cromwell (CB)]

My Lords, I am entirely supportive of pretty well every amendment that has been put down on this—this blizzard of amendments about a database across four groups. I agree that there should be penalties for not participating in it. It has to be something that is not a nice-to-have add-on: it has to be core to everything. However, I will just give two notes of caution, the first of which goes back to the point made by the noble Earl, Lord Lytton. If you are going to start recording disputes on the system, there could be many, many reasons why a dispute runs for a long time. It would not necessarily be the fault of evil landlords. It could be illness on the part of the tenant; it could be a multitude of things. You have to be very careful there.

The second point is to be careful what you wish for. No one has suggested this so far, but is this database going to be searchable by tenant? Because a landlord looking at a tenant might search the database and find that every previous tenancy has ended in a dispute. Is that going to be a fair use of this database? Because it is a logical suggestion, looking at this from a landlord’s point of view, to look out for rogue tenants as well as rogue landlords.